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NZSale Reviews Summary
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 1st among Flash Sales sites.
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Generally good, however some of items ordered did not turn out to be the ones advertised which is very frustrating also to order and pay for a product then to be told it is not available is also annoying!
On the plus side you are great to deal with and have some great products for sale. Regards
John G
I have ordered multiple shipments through NZ Sale and this had made my Christmas Shopping a Breeze. With everything tracked perfectly (best tracking system I have seen) and Delivery with the time frame given.
Thanks NZ Sale - only wish I have more $ to spend :)
Really like the site, have got some great deals. However, I had issues with two recent orders. One took weeks longer to ship that the estimated shipping date, and another just had to be cancelled after the stock had run out.
Although most items have been of good quality the delivery times are awful. Waiting four to eight weeks for items to arrive is not unusual.
Good afternoon, Leonie. I am relieved to hear that you have enjoyed the products, but shocked to hear that you have to wait that long on multiple occasions. I would appreciate if you could provide us with some of the relevant order details, so that I could look into these instances, and ensure that your review does not go unnoticed.
NZ sale has a good range of products and great pricing. Failure to deliver occurs from time to time which is very disappointing
Sometimes you fine an item that is a really good price. Only thing is that it can take a while for the arrival of the item. However good quality products.
Hi Donna! We do love hearing from our customers! Thanks for sharing this with us! (:
It's easy to shop when I feel like, without any hassle. Returns are simple to manage.
Nz sale is great. They always have a great range of products to browse through and buy. Buying is easy and shipping is great! Super fast. Iv been happy with everything I have brought off nz sale so far.
Slow delivery however there is a message advising this. Always receive exactly what I have bought. Great deals all the time!
Nz sale is my go to shopping site. Great variety and service excellent. No hassle returns which is good if something isn't quite what you want.
I ordered a product two months before I received it. I was showing 'in transit' for 4 weeks. When I made contact with NZ sale, every reply I got it was told we are investigating and I would hear back in 2-3 days. It took 3 weeks to get a proper answer. I wanted my money back but it was not granted. I was very disappointed and it has made me cautious about purchasing from NZ Sale again.
Good afternoon, Kim. Thank you for taking the time to provide this insight into your experience, especially as it sounds so out of the ordinary.
I was hoping that you would give me the opportunity to investigate this matter, see if I can discern what occurred while your order was in transit, and ensure that your feedback is directed properly. If you could kindly provide me with your order number, I should be able to begin this process. Many thanks.
Shopping is very easy and convenient with nzsale. The delivery is almost always on time. The prices are affordable. There are so many choices. If you are a busy person who loves shopping, nzsale is perfect for you!
Love NZSale. Only minor issue are the delivery times and the sizings differ tremendously but won't stop me using it all the time.
I have always. Found it easy.ans clear to browse.and purchase from you website.
Though sometimes the purchased have taken weeks and weeks to arrive
Easy and fast transaction when buying online stuff.
If it wasn't for the fact that I've had some great buys from this site, I wouldn't bother using it. You personally need to keep track of deliveries because it seems the warehouses can sometimes overlook your order. A few of my orders has been delayed 2 weeks from the estimated arrival date.
Good afternoon Rosanne. I we appreciate you providing your thoughts on our services, as it is essential for us to grow as a business. If you ever believe that our warehouse has overlooked your order, please give us a call on Weekdays at 04 974 7258, as this should never happen, and our lovely team would love to look into this for you. Cheers!
I love shopping on NZ Sale. If you are looking for something different that you don't see in stores, or an old favourite from a well known brand, you will find it at an amazing price.
Hello Rachel T,
We are thrilled to announce that you are the winner of our December promotion on SiteJabber! Congratulations! You have won a $500 voucher to NZsale!
Our team is looking forward to getting in touch with you, so that we can show you how to claim your winnings, and as such, we were hoping that you could Private Message us with the following details:
Full name:
Email Address Attached to your account with us:
Best contact number:
Once we hear from you, our team will get in touch and let you know how to start your shopping spree!
Many thanks,
The Nzsale Team.
The pricing is good and shipping is pretty fast and every I've ordered is if great quality.
As I canny return items, I will not buy any clothes from NZsale again. Also, delivery of some items took a lot longer than estimated.
Hi There, Fion. While we do accept returns in almost all instances, you are only able to lodge them on your side for 3 weeks after dispatch. If you have any items that you are looking to return, fell free to give us a call on 04 974 7258, during business hours, as our team would be more than happy to give you a hand during this process.
From the business
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, John. Thank you for taking the time out of your day to share your experiences with us, both positive and negative. If you ever receive an item you are not happy with, do not hesitate to reach out to us on 04 974 7258, Weekdays, as our friendly team will be there to help in any way they can. (: