NZ Post

Sent a few cards to Vietnam and HongKong back in December 20th and Jan 7th. None of them arrived and didn't get return to me.

Useless, right down to the customer service. Rude and unhelpful, don't expect anyone to help you locate a lost parcel. I have also had a parcel stolen by one of their workers before, I'll never know if he was fired or not

Wow. So I guess I'm not the only one who is being royally screwed by this dismal excuse of a company.
I have been dealing with the damage and failure to deliver a package(s) intact for almost a year now. Constantly assured I would be called by a supervisor named Eternal. These assurances have gone on for months. Contact only made from my end. I've never received any phone call or conclusion as to why they were so incompetent in delivery. I provided all information they required, I have made follow-up calls that have gone ignored. I was assured many times I would be called back. Promised even under recorded lines – utter lies. All I wanted was a refund for delivery and admittance that they destroyed my item for tax records. Or at the very least a phone call to explain as to why they closed my case. Which they never even bothered to inform me about.

I've had to seek legal options. Never use this service - use much more reliable services such as packn'send or courier services not associated with NZpost. Disappointing and utterly incompetent group of people.

I visited the office and sent in my package. They assured me it would take 10 days. It is now 2 months and every time I call to ask, they have a different story.

NZ Post is abysmal! I ordered hair stoppers from Ali Express to be delivered to my address and they never arrived. When I contacted NZ post the took no responsibility for the lost parcel and simply shifted the blame to Ali Express and myself even-though their courier driver delivered it. Absolutely shocking service. Great customer service NZ Post. Keep it up!

NZ Post charge an exorbitant amount to send a letter in NZ. They just raised their prices 15%! Massive increases every year!

These clowns are worse than useless, can't read 3 simple words on delivery instructions, so I turned the hose on him & soaked him & the mail in his van... actual morons that failed in life & are stuck as a mail man... they even fk that up somehow

Since november they have lost my parcel (340$). Since this month, they are just kidding with me and asking me 70 times the sames questions.
I took an insurance because i wanted to send in france then i kept the tickets from the day i send the parcel. I don't have the tickets for all the gifts inside, it's not possible because i got clothes from 5 years ago… i can't show these tickets… They still don't wanna refund me i don't know why they asking 70 times the same questions that i've already answered? What the hell is going on i really think it's a joke. I don't recommend :(

I have found nz post a very reliable service and very content with the service very good thankyou Aone

Package posted on 9th January 2024 from Auckland bound for the UK. Over 1 month and no sign of the package. Appalling service. Will not use again. Better to use a well known international courier service who is competent in delivery services.

Disgusting service. Courier did not deliver, did not leave a card and the false information provided by their emails of next business day collection is untrue. Plus they send your delivery to a depot on the the other side of Auckland. NZpost is the worst courier carrier.

I've accidently left a set of keys (to my apartment and letterbox) and security card at my friend's place, so I asked my friend to send it to me through NZ Post. After what seemed like forever without receiving the parcel, I called in to find out what's going on, only to learn that the parcel has apparently been delivered.

After trying to persuade NZ Post that I've never got the parcel, they told me that they would send someone to try and locate the parcel. And after TWO WEEKS, NZ Post finally confirmed that the parcel went missing. When I asked them about compensations for the lost post, the customer service representative told me it's MY fault that I've lost my keys and security card, and that the company is not responsible for the loss of valuable objects. When I told the representative that every parcel posted are valuable, and that even if the parcel I posted wasn't, they've still lost it. The representative told me that the company will only be speaking to the senders about claiming losses and not the receivers (which is stupid because I'm basically both the sender and the receiver - my friend is just sending it on my behalf).

Anyway, I sent NZ Post the receipts for replacing everything that was lost (which includes having to rekey the property because the apartment I live in uses Armstrong security which don't make new copy of keys for security seasons), which showed that it'd cost me a total of $348.13

However, today my friend got an email from NZ Post saying they'll ONLY compensate for what's lost in the post (which means they'll not be paying for the price, $163, involved in rekeying the property) and they were also trying to find out whether I've also changed the lock for my letterbox (so that they can pay less).

This is what I've been dealing with over the last one and a half month, and I'm especially mad that the parcel was missing for almost three weeks (the first few days was when they've apparently delivered the post but I never got it) before the parcel was officially declared missing. And during that time, I wasn't sure if I should change my locks or not, as the parcel contains my address and access to my home. Yes, maybe I was very stupid for trusting NZ post with posting my keys and security card, but after this incident, I doubt that I would ever want to post anything again, especially not with NZ Post.

They have a disgusting delivery services. The driver who looks after the area in Manurewa is rude arrogant and vulgar. He does not know how to knock on the door when he's either here to deliver or pick up stuff. He bangs rapidly yet there's a bell. When I approached him he got angry and questioned whether he dented or broke the door. Please train this guy he needs some customer service NZ Post.Period

Regular occurrence, not just once. NZ Post will lose an item. Will go to claims. Will take 2 months for them to process the claim, I send customer replacement item in the meantime. Then the item sometimes arrives 2 months later, and they will cancel the claim. Really terrible policy. Such a crap company. Their clients are then out 2 lots of items + 2 lots of shipping.

I specifically said to leave my package at the front door.
Lucky I was home as the courier just left it by the gate.
No wonder NZ Post is ranked 220th on this site for delivery service.
Never again.

Last monday we had a company o in hamiton overnight a courier, i was home all day tuesday and wednesday, i rung NZ post to track mt parcel which they said it had been dropped off tuesday just after 4 pm, i was home theres no way they came! I have requested a photo to proof ot was dropped to my place as i know 100% it was't im fuming they don't seem to care or get back to any of my emails. Every courier driver has to have GPS on ar all times and will show where they were at this time. I just dont understand how they can treat there customers so bad! I will never use them again and will be asking all my friends and family to do the same.

Told DHL were the courier service, my passport had to be in an A4 prepaid NZ envelop, told 2/3 day express delivery. $107. Paid for the privilege. 9th December now 15th December, since leaving Thames, was at Auckland airport for 24hrs, then Australia, 24hrs. Then Singapore 24hrs then Bahrain 24hrs. Now in Germany. Phoned customer service, who said unusual they would use a domestic flight. My question. So when will it be expected in UK answer. From NZ post person. Oh perhaps Tuesday next week, that will be 20th December. Express delivery Stinks and 8 feel scammed shame on them UK only charge $38 to send my passport back. Someone is making a heap of money out of the likes of me. My confidence in what was once an honest SERVICE looking after us. Its not COVID its $#*!.

NZ post is bloody disgusting service had concert tickets sent to me within NZ last Thursday to see a show on the Saturday and 6 days later the tickets arrived so missed show and the tickets were not cheap what the hell is the point of a overnight courier can't believe the $#*! service they really should pay but what a joke they don't care I'll make sure I never use them again bloody mongrels.

The local courier provides good service and is approachable but NZ Post for International deliveries is pathetic, and I'm not talking the CS / phone team. We've had 3 international items after arriving sit around for days, the latest arrived, sent to Hamilton, then to Taupo and then to Rotorua. It wasn't suppose to go to Taupo and it most definitely was not suppose to go to Rotorua where it has sat for 3 days now. NZ Post appear to have difficulties picking up the phone and calling their local hubs, so emails them and tells us we have to wait for a response. Man that is pathetic. Surely a quick call to the depot would suffice. The item, according to NZ Posts web site, has sat in Rotorua for 3 days with no further scans. I do not want to assume the worst but based on the consecutive failures to deliver within a satisfactory time frame, the lame excuses, one would almost think the item has been interfered with. We try to use alternative companies especially for domestic parcels.