NZ Post

Got my parcel shipped from Vietnam to Auckland. On their tracking system it showed the parcel at the depot, but never be picked up for delivery, and then weeks later it said the parcel was returned back to Vietnam.

I contacted and their customer service kept telling lies which they couldn't prove to be true, but don't want to admit that they never shipped the parcel but immediately sent it back.

First they said they attempted to deliver but couldn't contact me. When I told I couldn't see any update on their system, and no note was left in our mailbox, and asked what day did they attempt to deliver, they couldn't answer that but said the information was gone on their system.

Another follow-up then they said the address written on our parcel was wrong. My family in Vietnam checked and 100% that the address is correct.

I tried to reach out to Citizens Advice Bureau and they tried to talk to NZ post but it kept going on the same way. They failed to prove that they did right things but refused to admit they did it wrong and didn't want to compensate. CAB adviced that I would need to bring this matter to the court if I don't want to give up, and I definitely will do. NZ post isn't delivering the service as they agree, so the laws have to help consumers teach them a lesson

NZ post are a disgrace.
Had a parcel arrive from China, we tracked it all the way here to NZ post.
NZ post claimed they delivered our parcel and left it in the letterbox and had a photo of it to prove it, this was a 30 piece crockery set left in the letter box, suffice to say they never showed us the photo they admitted having possession of the parcel, however we had to raise an issue with the shipper, even though the shipper had done their part.
Customer service was horrendous and dismissive with it is not our problem attitude, we have never received any compensation or so much as an apology.
I would suggest using a reputable courier in future... You suck NZ post. I will endeavour to never ever use you again

I gave a called to the Nz post to follow up with my package which was from USA and unfortunately that went missing and they said that my parcel has been gone back to the sender and they give me excuse of saying that my address was wrong, I spoke to a person named Daniel and he told me in a rude manner saying that my package has gone back to where it came from in there's no guarantee that the person who sent it to me will received this package because they do not put tracking on the package that's been returning to! He also mentioned that it will take about 3months! He also mentioned that they have a photo of my package that did not have the right address or my number whereas the person who sent me that package they put everything That was required on the package and he told me that he has photo and when I requested for that photo he gave me an act right of privacy where is that package belongs to me And doesn't want to show me via email and then he told me that Whatever photo was taken by the nz post but act of government it is not allowed to enclose to customers and then he was talking in a rude way to me I asked him 3 times and in that three times he say he cannot give me a photo of my product and therefore I also asked him if he has a photo of product can you read out the address that is on the package and he said that it due to privacy he can't do that so clearly your service is pathetic you guys need to act up you, y'all are lies and you guys need tell us customers the truth whereas I have the emails when I did an inquiry about my package and in that email it was never mention that my address and my phone number wasn't on my package so stop lying nz post customer service

How are they in business is beyond my comprehension. An outrageous delivery service in Auckland CBD is their specialty. The drivers never show up, don't leave a card to collect. The tracking system says delivery attempted but I'm literally standing at the same very moment outside my building and there's no sign of a delivery van or courier. I called their customer service multiple times asking the drivers to use the building intercom to dial our apartment... they never do that. It looks like when they know it's an apartment building they don't bother to come. I texted NZ Post customer service on Facebook asking to resolve the issue and was promised to be contacted by the fleet manager. Again... it never happened. A guy on the phone said my parcel is in Morningside while a couple of days before they said it will be waiting for me at Victoria Street Collection Point. I came there, and they said it's not here. Nobody knows what's going on and, despite all the communications I had with the customer services, things don't change. Seriously, you're not made for this job.

My 4 parcels left the USA 5 weeks ago according to the tracking system. Their tracks have gone cold since then. NZ post has disabled phone lines, I have asked the USA postal services for enquiry but they say it is not possible to get hold of anyone in NZ post for answers. I am not the only one here with intl parcels disappearing in NZ post mess. Can anyone actually front up and tell me what is happening? This is an strategic national business. What you are doing is embarrassingly unacceptable. I believe there needs to be a formal enquiry into how this business is operating.

On June 25 Courier Post lost my parcel again for the third time. The last GPS was scanned in front of McDonald. Yet Courier Driver claimed to have the parcel delivered. That is scary. On that day an Independant Pharmacist came by and she can vouched that there was no courier driver between 2.43pm till 5pm. Yet the courier driver claimed to have delivered at 2.42pm. It was a tea infuser. The driver must be a ghost as we didnt see him coming. That made me and the seller a liar. The case manager was hostile and defensive. She believed in the lies of the courier driver. Courier Post from and to hell.

The staff at the East Tamaki, Auckland processing depot are extremely lazy and incompetent. I paid for an item to be tracked within Auckland that actually didn't need postage (it had a freepost sticker attached), and still the package has not be delivered to the recipient after 7 working days. Supposedly delivery is within 2-3 working days, yet it's been 7 days and still the parcel is sitting at their East Tamaki Depot waiting for lazy little Punjab to put the box into his van for delivery. NZ Post Customer service is appalling. I called to enquire as to why my parcel had not yet been delivered, and the lying sod on the other end said he would open up an investigation to find out what was happening, and that he would call me back. It never called back. So I called them and no investigation had been started. So they are not only their staff incompetent and lazy, they're liars too. Save yourself the hassle and pay an extra few dollars to use another courier service. It's worth it especially if you need to send a parcel within a reasonable timeframe. The service you get from NZ Post is atrocious. Stay away from them.

DON'T USE NZ POST! I sent a necklace which cost $55 to my sister they asked if I wanted to track it for $37, I advised no, they said we cant guarantee delivery. I thought well it the post it should get there.
Well it never arrived! So I called NZ Post, she was SO rude well you've sent an ILLEGAL ITEM Jewellery is illegal and we wont compensate, Apparently I'm suppose to be physic and check their website before I send anything.(why didn't the PO teller tell me that! SO THE MORAL OF THE STORY IF YOU DON'T TRACK & TRACE YOUR ITEM WONT GET To its destination! AND THEY'LL TREAT YOU LIKE THE CRIMINAL! The only criminals are NZ POST! I told her i will NEVER use you again she said I'm happy with that.

I bought a 25kg item on Trademe. The vendor put on the label that it needed to be delivered by the 4th September. This was because I was leaving to have an eye op with no bending etc for 2 weeks afterwards, on the 6th. On the morning of the 7th it was still showing on the tracking site as having last been at 18.18 3. 9. 19 at Albany. It was delivered to the wider Dunedin area later this am. 7. 9. 19 The driver was smirking. I have had it with rubbish personalities so he will be joining other bad eggs I am outing on youtube. The only reason I was here was because I had an infection and my op was cancelled. I would like to see that bastard fired.

3 months it took for them to sort out an item I sent that NZ courier smashed and checked it out that it was not my fault in the way I packed item the whole 3 months I have tried to talk to someone to tell them about the worst experience I have had and to this day it is still not sorted. A team leaders manager told the team leader she could deal with it when that team leader was the worst out of the lot I wanted her boss to go through everything that has happened but no she told the person under her she was aloud to sort it? 4 different things I had been told to do and not one of them is write just unbelievable NZ post fair go is my next step!

I paid for a letter to be tracked and signed after it twice failed to be delivered by NZ post. This one was supposedly left on a chair at the address although it had a post box and was supposed to be signed for. Suffice to say it has never been seen. Very suspicious to me. Contacted NZ post who seemed to think this was alright and I should claim from Royal mail who sent it to NZ even though NZ signed for it. Avoid at all costs. I wish I had seen all the revues before using them.