NYWatchStore

I placed an order with this company from Overseas in late July. They debited my credit card and I patiently waited for the watch to come. It didn't arrive so on the 21st of August I sent an email asking what happened and got the same response as previous customers: they claim to have sent an email asking for confirmation of the credit card, drivers licence and the signed letter. I didn't receive the email in July and, interestingly enough, even after 3 WEEKS OF SILENCE Top one did not return the money to my credit card. That means that they were happy to keep the money even without receiving confirmation of card ownership.
They claim that their policy is a public service so let's see. We can have two situations:
1. The customer used a stolen credit card and they surely wont reply Top One's email. If that is true, then Top one keeps the money (they didn't look like returning it to MY credit card after 3 weeks silence) so:
A) the real credit card owner sees the charge and contests the transaction. Top One gets to use that money as WORKING CAPITAL between the charge and the time they give it back. In effect, they borrow from the real owner at 0% interest.
B) the real credit card owner does NOT notice the charge and Top One GETS FREE MONEY! They didn't deliver the product and just got the money, themselves scamming the real owner instead of the person that had the stolen credit card.
2. The customer used his own real credit card. Top One charges for the watch but waits for the customer to send the confirmations. This may take lets say on average 10-15 days. So that is an extra 10-15 days for Top One to use working capital at a cost of. You guest it, 0% interest.
Other people say they received their products and that may be true. But this way of running a business (scamming your customers just to get working capital or STEALING from people whose credit cards have been hacked) just shows that Top One is dishonest enough!
In their comparison, you go to the shop and ask for some products. They CHARGE the credit card FIRST then ask for your id. If you decide to just walk out without the products, they JUST KEEP THE MONEY THEY JUST CHARGED until later. They only give it back IF the bank says "this transaction is contested", otherwise they keep it. What shop does that? When have you ever seen a shop that charges the credit card first and asks for ID later? And if you don't have the ID, they keep the charge on the card?
This is pretty dishonest in my opinion. Pretty dishonest!

NYWatchstore.com is a website run by criminals. I ordered a watch, they charged my credit card but they made the following additional requirement before shipping the item:
' Can you please email and/or fax us a copy of the front and back of your drivers license and the credit card used for payment before we can accept this payment with a sign letter that you authorize us Top One Inetrnational Corp to ship this package'

Responding to this request would be like giving them a license to plunder my credit card.

"Awful awful awful, what more can i say. They DEFRAUDED me. Took my money then returned LESS (they waited until the exchage rate went in their favour). They then claimed my account looked suspicious and I am out money and no watch and they refused to send me the watch. A Disgrace of a service they stopped answering my emails and i will NOT be using them again. Honestly stay clear, if you value your money! It is quite the SCAM they have going, to make money for free! They take your money when the exhange rate is looking good for them, then when it looks bad for you they return it, thus making money! Full money back garuntee? I didnt get that?

This is an unrelieable, unserious company. I have ordered a citizen watch from them, what does not arrived. After three weeks i contacted them, they told me I can expect the package, should be problem from the site of post office. After many callings and negotiation, i had wait 45 days from the shipping day. And have to claim my money back from the insurance company. At the end I got my money back... it takes about 2 months... while I received my money back. By the way same happened to my friend!(but once she received from them a watch wath she ordered. So 50pc chance, or less). I can not recommend this company to anybody! Dont risk your money! And not talk about the money(because i received back it). Dont waste your time! Do not order from this company!

I purchased a Citizen watch from Nywatchstore recently. The price was much better than the prices offered by Authorised dealers. Although I selected the cheapest postage option the watch was delivered to me (Australia) in 6 days, which was impressive. The watch itself appeared to be new; no scratches and no signs of wear. The box was obviously not the standard Citizen watch box; it appeared to be made by a third party. There was no warranty or user manual in the box, only a one page colour brochure on Citizen watches. The quality of the box and the missing warranty and manual don't bother me at all; as long as the watch is new and doesn't stop working, I'm happy. And that's where I have a small lingering doubt: was the watch new (and not a refurbished return) - I will have to wait and see

I first saw this company on eBay and did some research and found their website. Prices on their site was lower than eBay. They had a lot of G-Shock and Baby-G watches to choose from, which was what I was looking for. I bought a pair of watches for me and the wife, picked the free shipping and got my package in about 3 days. Every thing looked good, new and genuine so all together I am pleased with this purchase. I do not know about their customer service because I never had to contact them.

Jared M

This is a horrible merchant. I bought a watch and it was obviously previously used, did not come in a box, lacked a manuel an a warranty card. When I asked about condition and lack of paperwork and manuel they responded with " We told you where to get the manuel or if we have to we can send you one." Didnt say anything about a watch being used without a box, but did add that they would send me back my PRECIOUS $4.95 shipping, if I needed it. These are rude deceptive individuals and can't warn people enough about staying away from them. If you want a used watch with no paperwork box or protective covering and even ruder answers then give them your business.

I originally bought from them on eBay about a year ago. They sell under eBay id 4-watches. They had about 50,000 feedbacks and 99% positive feedback. The good thing about eBay feedbacks is that I know that they are actual customers ratings and not fake positive reviews from the company itself.

Since then I have purchased few g-shocks and one timex watch from their website and so far I did not have any problems with them. One of my packages was lost and they did claim the insurance and refunded me.

Before purchasing from this merchant Top One International (web sites are nywatchstore.com and 4-watches.com), I asked if their merchandise was brand new. I was told yes. I'm a real watch lover and wanted to order 4 watches but since I had no experience with them, decided to just order one and see how things went. Boy, am I glad I didn't order more than one watch. The watch arrived in very used condition and the merchant refused to pay to have the watch shipped back to them. They also said if I returned the watch, they would not reimburse the shipping costs. I was aghast, I had never heard of such a thing. Only a dishonest, unreputable merchant would do such a thing. I sent photos showing the used condition of the watch and they still said they wouldn't pay to have it shipped back to them. AVOID THIS MERCHANT; LOOK AT ALL OF THE REVIEWS BELOW AND BELIEVE ME WHEN I SAY, IF YOU SEE A WATCH YOU LIKE ON THEIR SITE, BUY IT ELSEWHERE. YOU'LL BE GLAD YOU DID! Need more convincing that this merchant is a disgrace? See more negative reviews at: http://www.resellerratings.com/seller_info.pl?seller_id=830&comment=*******#comment*******