NYWatchStore

At first I thought oh no... I didn't get my shipment and the tracking numbers weren't working. So I emailed nywatchstore a few times telling them my situation. Well to.my surprise they got back to me immediately and shipped out another band... got my band in a timely manner and it was as expected. Brand new in the package. I'm happy with their customer service and have made other orders which have been filled and shipped out on time.

I read with concern all of the negative reviews but took a chance and ordered a watch from them any way as they had the item I wanted at a price at least 15% lower than anyone else. I am a domestic purchaser and saw that a number of the negative reviews were from international purchasers. I promptly received exactly what I ordered in brand new condition with the manufacturer's warranty. They provided e-mails confirming the order and the shipping information. My expectations for product and service were fully met - 5 stars.

All you people with negative reviews are whining about, "I didn't get my watch and they kept my money." You are all dumbasses! I have never had a problem with any company! What the $#*! banks are you using?! All I have to do is call my bank, Bank of America, and tell them I was charged and never received the merch and they do a claim and actually put the money back right then and there. They do a little investigation and a month later I get an email saying it's over and my refund is permanent. So again you guys are $#*!ing stupid if you let them keep your money and deserve whatever you get! It is a FEDERAL OFFWNSE called CREDIT CARD FRAUD! You have the correspondence and the companies info... address, phone, etc. get off your $#*! and quit whining LOSERS! ROTFLMMFAO! They saw you coming...

I ordered the watch on this webpage, after 2 weeks I write to ask about it, they say that it's still not being shipped and that it was written that it will be shipped after 4-8 weeks after purchase. Ok, I said, ready to wait more, even though I never noticed this 4-8 weeks while buying the watch.
3 weeks later, I contact them again and they told me that watch isn't available and it won't be available at all, thua THEY are cancelling my order.
Lost more than a month, waiting for nothing.

Never again, you will find good prices, but who cares if you won't get what you order.

My order was placed and once processed I was notified through email how to track my order... delivery came on time before deadline... the package label didn't give off any clues in case you have snoppers all up in your business... your watch will come with an authentic designer tin canister... the quality of the watch is perfect... I got the silicone band... it's lightweight and casual enough for any day wear... I'm 100% satisfied and recommended your monies worth... this company has top brand names for the fraction of the cost... definitely within any buget and will definitely order from again

Worst experience ever - I made an order on 6th of Septebmer, after a month I ask on the shipping, they told that I have to wait 45 days and then I can complain.
So after 45 days I wrote a complain and filed an Insurance claim.
After one month here I am without any response. I wrote them two times but they did not write me back at all (yes, I checked my spam folder). The best part is: Not that I did not receive the watch but they did not give me my money back. If you want to get pissed of for $105, order from this site. :(

I placed an order Friday and already regret it. The one good thing I CAN say is that it is being shipped today so the shipping process is prompt (2-3 days). However, their customer service department isn't open on weekends and the hours during the week are very inconvenient. I called this morning to ask about shipping time and return process and right off the bat was not greeted professionally on the phone. In addition to that, the man was very short with me throughout the entire phone call and then proceeded to tell me that "to be honest" it wasn't worth returning my watch because it was only $40. He may be right, and I may deem it not worth the process, however that was not his place to say. His tone was very rude and as a company they should care about every purchase, no matter how small. Will NOT be buying from them again.

I ordered a watch for my boyfriend's birthday gift who is a watch lover and also appreciates quality. I had the option to buy it from Amazon with a cheaper price, but I honestly thought if I buy it from this vendor, it would come in a nicer and better shape and packaging. BIG MISTAKE! The watch came on time with no problem, but to my extreme disappointment and surprise, it did not look brand new (in spite of what they claim in their website)! The packaging was torn and the booklet and the warranty papers looked messy and obviously opened before. Worse than that was the watch itself. The cover plastic that suppose to protect the face of the watch was clearly opened once and put back on it. I immediately called the customer service to let them know about my issue. To my surprise, the rep was very rude, argumentative, and inconsiderate right off the bat! He basically said that all their watches are brand new and if I saw any problem, it had to be because of the country that made the watch since not all factories make them perfect! I told him that I had to return the watch because I would be embarrassed to give it as a gift because it did look like a used watch. Instead of understanding my issue, he just threatened me (as if it was my fault) that they would only accept returns or exchanges only if everything was in a good condition and not used. I told him that if it was in a good condition, I would not send it back in the first place! This phone conversation went on for a while and the customer service rep got ruder and ruder to me, until I had to discontinue this stressful conversation with extreme disappointment. I am going to return the watch anyway, and wait to see how they deal with it. I will update my review afterwards to let you know how it goes. Meanwhile, I strongly suggest to reconsider buying anything from these dishonest people.

I have bought a couple of watches from NYWatchstore in the past however I came across my first "hiccup" when purchasing for a friends wedding present.
It was a metal watch that arrived with scratches on the wristband from the tin in which they were packaged from the manufacturer. I discussed this and then sent it back for an exchange (which I was a little wary about) and the new item arrived a not two weeks after I sent the original back to the USA (from NZ)
I could not be happy enough to recommend NYWatchstore to friends and family! Thank you again!