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The product received was as advertised. Even better. I called customer support when I received my watch and was greeted by James. He was professional, Knowledgeable, and answered all my questions. Their priced are excellent and great service. I would highly recommend the NY Watch Store when looking for a quality watch at a great price.
Sincerely,
Philip Marcinkiewicz
Order # NYWS-*******
I have bought multiple times from NY Watch Store and really like their products and wide selection at great prices! The service is always excellent and if anything is wrong they fix it promptly. I highly recommend them.
. Bad experience! Not genuine products, fakes. Shame!
Free shipping, but they contact me to cancel the order... not buy
We received our order, it was wrong we never received the free band or engraving that we paid for!
The bands did not fit as our fossil watch as it was too big, asked for refund told us we had 90 days.
Sent everything back including emails going back and forth about the order we received. Now they tell us no refund because we used the pin and link removal tool. The website did not state if it was used the toosl that we would not get a refund. Called them spoke to someone who does not have any customer service skills nor gave his name. He didnt even ask if we wanted our order back! Calling CC company to dispute charge & get my money back! Also reporting them to BBB.
Fossil Compatible Steel FOSSIL-NY-BAND5016 1 48.80 SELECT WATCH BAND SIZE = 22mm
Metal Bracelet BUY 2 GET 1 FREE = Yes (+$16.95)
Replacement Watch Band ADD TOOLS = Pin & Link Removal Tool
Strap PVD Black Push Set (+$4.95)
Button Clasp #5016 ADD GRAPHICS = #050 Eagle (+$9.95)
I am an Australian purchaser and have found NYWatchStore to be honest and fair dealers. You get what you pay for and their follow up service is the best I have had when dealing with an overseas store. The products are genuine and true to brand. I will not hesitate to deal with them again.
I don't know where all those positive reviews are from. I received the broken watch, sent it back, paid for it including insurance. So, they received it and accused me that I switched the watch from working to broken. Seriously? Where would I get a good one, if I found that particular model only on their website? I never buy from unknown sources, but I wanted that Lacoste watch so badly that I took a risk. I was smart enough to pay via PayPal and took a video of the watch showing why it doesn't work. I dispute them now on PayPal. Stay away from this fraud! P.S. PayPal satisfied my claim and I received the refund.
I used the online measurement tool to determine the size of my watch band. However when I received it was just a little too large. I should have ordered one size smaller. I contacted top one for a refund and they were very helpful in assisting me in returning the watch band.
After I received my order I found items was the wrong size, which was my fault. So I returned item and a couple days after I recieved email to call. Over all upon xalli g them back they handle my call with great appreciation. I would recommend the service to any. Do not remember the guy I spoke but was very helpful.
I made a mistake on my order and they found it and sent me a message to correct it so I would get the correct product. They took the extra step to make sure I am satisfied.
I ordered a Timex from NYWatch and actually ordered the wrong one. When I called them, they were very professional and changed my order and my watch was shipped out when promised.
I order 4 Casio watches after searching online and found that there the only one that offer Great price and I'm pleased with there customer service they returned my call quickly.
I ordered 2 of the same item by mistake. James called and assured me that he would take care of the problem and credit my card. Thanks!
Ordered wrong watch band, but as soon as I called them they responded and will gladly exchange for me.
Thanks for the great support!
The associate from MY Watch store called to clarify an error I made in my order. He was very clear and concise and was able to rectify the error quickly and get my order shipped without further delay. I was very pleased.
I ordered the wrong size by accident. I called and they called me back within 30 mins and explained everything I needed to do and sent me emails to correct the problem and show me how to return or even refund my watch band! I highly recommend this company and will be doing more business with them!
Great prices for the Casio watch I bought. Customer service was friendly. Very happy with my purchase.
My go-to online store for Zippo lighters! Pretty good selection of the more standard lighters - all solid color lighters & a decent selection of color specialty lighters. The prices CANNOT be beat & shipping price is acceptable. Usually get my order from NY to Vegas in 3-5 business days. Will be a customer for a long time! Thanks NYWatch!
Ordered a watch I was interested in and I live in Oklahoma and the customer service was great they reached out to make sure my information was correct!
I needed a longer watch stainless steel mesh band for my Skagen watch. I found one at NYWatchStore. On several occasions I communicated with customer services to insure that I understood correctly the specifications on the web site. Customer service was responsive. The watch band came and was exactly what i wanted.
I bought a Casio divers watch from the company. When I got it I could not set the time and there were no instructions. I called the company and left that message. Within a short time I was called back and the gentleman walked me thru the system in less than one minute. I completed what I needed. The gentleman was very thoughtful and knowledgeable. Excellent service. Thank you
