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There was an error on my part and NYWatchStore went above and beyond to make things right. I appreciated the promptness, the professionalism, and the customer service. I would definitely recommend based upon my experience as well as the quality of the product. Thank you!
I recently ordered a watch band online and realized that i ordered a black steel when i wanted a stainless steel. I called and spoke to a very kind and understanding gentleman named James who assisted me in correcting my mistake and directing me to the proper band and assured me my purchase would be shipped the same day.If all customer service people were as kind and patient as James was, the world would be a kinder place, he is certainly an asset to the company! Thanks again James..
Immediate call back. Very polite and helpful. I collect watches. Will use you again. Look forward to receiving my product very soon.
I ordered a G Shock and the watch arrived quickly and in perfect condition. I would order again from NY watch Store
Excellent customer service. James helped me on the phone. Very patient and gave me step by step instructions. Very nice gentleman, extremely knowledgable about watches. Great product.
I order some movado bracelets and leather straps. It is a good quality product. I would definitely buy it again. Great customer service. Questions asked promptly.
Very pleased with their customer service. Ordered the wrong size watch bands. The return was complicated by the fact that it took a month for the bands to be delivered to the NY Watch Store. Presumed lost, I ordered two new ones.
When inquiring about the status, they promptly responded. When they finally arrived, they contacted me to arrange the credit.
In addition, very pleased with the quality for the price.
I called requestng information for a return on the wrong size watch bands. I received a return call the next day, as well as an email outlining the steps to take make the return. It was quick & easy and the representative was very helpful and informative.
Thank you,
The customer service reps were prompt and friendly. I placed an order on a watch and forgot to put my unit number. So I called and email them, got a call back within a day.
I ordered the wrong size, and they helped me and solved the problem in under a minute! Very courteous and professional, can't wait to do more business with them!
I purchased two Timex watches and spoke to James this morning to verify the shipping address. He was very pleasant, polite, and professional. I am looking forward to my order! (I will post an update once my order is received), but I'm satisfied with James' customer service on the phone.
I inadvertently ordered the incorrect watch. I called the folks at NY watch store and they quickly refunded my purchase and I was able to order watch I wanted. Thanks for a good experience nywatchstore.com
The delivery time was excellent (two business days) and the customer service was great. The computer put in the wrong delivery address. Left a message, got a return phone call that put it all to rights. Product quality very good for the money.
I received an email and a phone number after my purchase to call and confirm my order and my address and the man on the line with me was so nice and confirmed everything for me! Thank you for reaching out
I have purchase two genuine Luminox model (4220 and 3803) watches from NY Watch Store at competitive prices. My orders were processed and confirmed with tracking numbers the same day. Both watches arrived, brand new, in the original Luminox boxes with tags and protective plastics in place. I have spoken to James on the the phone a couple times to ask questions. James is courteous, professional, knowledgeable, regarding all of the watches offered on their website and very customer oriented. I highly recommend NY Watch Store.
Excellent fast courteous service
Highly recommend
Very knowledgeable
Personnel service to ensure correct fit
I had great service with a knowledgable employee. I will continue to purchase from NY Watch Store. Thanks for the good transaction!
My father sent a watch, through Walmart online to my son for his 7th bday. It arrived defective. It is 27 dollars. Walmart put me in touch with NY Watch Store. They asked me to return it, print label and go to post office. I explained I have a heart disease and not leaving the house during COVID. I took pic and sent to them. I asked them to send me a replacement and they said not with out returning it first. Catch 22. I explained my situation, I dont have a printer. No empathy whatsoever. The agent told me, you can complain all you want, wont bother us a bit. I was ready to buy it but at some point principal is more important. Do not do business with this company. Thanks alot NY Watch Store, I expected more from fellow NYers.
Bought the Luminox Trident Diver 3505. Awesome watch, excellent quality and as described, best price around, extremely fast and secure shipping, great communication, awesome company, will definitely do business with again and would and will absolutely recommend to anybody!
I ordered the watch! They charged my card! The person processing the payment enetered the wrong country name! Then they asked me to send them a copy of my ID and bank card, which a complete nonsense, or otherwise to cancel the order. That is complete B. S.! I decided to cancel. It may cost me EUR 20.00 or EUR 30.00 for nothing, due to exchange rate conversions. Simply, avoid this company!
