New York TimesReviews 92

The company has garnered mixed feedback, with some customers praising the quality of its journalism and the depth of its reporting across various topics. However, significant concerns arise regarding customer service, with many reviewers expressing frustration over billing issues, lack of responsiveness, and generic responses to complaints. The perception of biased reporting and dissatisfaction with subscription practices also contribute to a negative sentiment. Overall, while the content quality is acknowledged, the company faces challenges in delivering satisfactory customer support and addressing billing transparency, impacting its overall reputation.