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Nuts.com

2.9

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Nuts.com Reviews Summary

Nuts.com has a rating of 2.9 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nuts.com most frequently mention customer service, next day and free shipping. Nuts.com ranks 2nd among Nuts sites.

service
163
value
162
shipping
167
returns
62
quality
157
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California
1 review
0 helpful votes
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I'm addicted
January 28, 2022

Ordered mixed nuts, apricots, dark chocolate blueberries, dark chocolate cherries, chocolate malt balls and chocolate pecans. The chocolate blueberries are addictive and amazing, the cherries ok. Apricots, nuts and malt balls were excellent. I like snacking and a reorder is in the works, this time will try the pecan turtles and get some more of the blueberries. I order enough so shipping is free.

Date of experience: January 27, 2022
California
1 review
0 helpful votes
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Really good
January 14, 2022

I saw their ad on TV and tried ordering as it's hard to find good snacks that are low salt, low sugar. Ordered some roasted unsalted walnuts, mixed nuts, almonds... Walnuts were the best I've ever had, juicy and flavorful. Mixed nuts were really good -- not dry like you find with other commercial products. Almonds were just ok -- not as good as the walnuts. I later tried their energy squares and these were delicious, just sweet enough, and pleasant flavor. The package arrived pretty fast after ordering and the bags contain a pretty sizable quantity of nuts -- which should last a while except they get eaten fast. I really like the whimsical cartoons on the packaging too. Will return to try other things.

Date of experience: January 13, 2022
Florida
1 review
1 helpful vote
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Decent Products
January 3, 2022

My father-in-law loves the mini dark chocolate Graham crackers sold on Nuts.com and eats them every night. I bought them from here as a Christmas gift. However, I bought the chocolate fudge with nuts and it wasn't good. I wouldn't buy it again.

Date of experience: January 2, 2022
Michigan
1 review
3 helpful votes
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Skip the nuts at nuts.com
December 30, 2021

Paradoxically, this is not a good source for nuts. I tried just nuts and some chocolate covered nuts. The nuts are stale and definitely not tasty. However, their candy has some very good choices, especially dark chocolate covered candies. Dark chocolate malt balls are fantastic.

Date of experience: December 29, 2021
Texas
1 review
0 helpful votes
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Great customer service!
December 27, 2021

My order didn't come, they responded to my email very quickly (within a couple hours), and they sent out another that was delivered by the next morning! Everything I ordered was delicious, thank you, will definitely order again!

Date of experience: December 26, 2021
Oregon
1 review
1 helpful vote
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I made the mistake of ordering several different things from Nuts.com. Their jumbo gourmet buttercrunch has a very thick waxy coating. You'd be far better off buying a heath bar. & Heath is far better. The creme brulee cordials bear no resemblance to creme brulee in taste; the only commonality is sugar.

Date of experience: December 26, 2021
Washington
1 review
3 helpful votes
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Worst nuts ever
December 24, 2021

Spent a fortune for a little box of nuts and they were the worst knots we've ever had. We nuts all the time and it's pretty easy to meet the standard of wholesome decent food but these are just total crap. We will never buy them again. Buyer beware!

Date of experience: December 24, 2021
Texas
1 review
1 helpful vote
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My very first order & it did not show up on time... they are using a small time shipper named GHL and guess what... you get what you pay for as order did not arrive on time

Date of experience: December 23, 2021
Georgia
1 review
0 helpful votes
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A great company!
December 24, 2021

Nuts.com made good on a package which had arrived damaged; they gave me credit to buy something of equal value. My purchases were shipped promptly. The quality of their products is excellent.

Date of experience: December 23, 2021
North Carolina
1 review
9 helpful votes
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Very poor service
December 21, 2021

I ordered some nuts one month ago, they were supposed to be delivered two days later. No updates from nuts.com, a generic reply to my inquiry email a few days ago, and still no updates. Now sitting on hold, 30 minutes so far. Usually have had good service, but I'll never order from them again. Steer clear!

Date of experience: December 21, 2021
California
1 review
4 helpful votes
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What A Nightmare!
December 20, 2021

I have no idea of the quality of the candy because I never received my order - the candy was for decorating gingerbread houses and I had to do a mad dash for substitute candy hours before our party began. Customer service was totally unhelpful with trying to resolve this issue and it took 3 DAYS to make contact with them via phone, and they never responded to the 2 emails I sent. Their courier service, OnTrac, is horrendous. Their tracking system is a joke. My order was "stuck" at one of their facilities for 4 days - the facility was 20 mins from my house and I offered to pick up my order but they wouldn't allow it. I'll never ever order from Nuts.com again. The positive reviews on their website were most likely written by people who got something in return for writing the reviews. I tried to write this review on the website, but it wouldn't go thru. One of the worst online order experiences I've ever had. BEWARE!

Date of experience: December 20, 2021
Florida
1 review
5 helpful votes
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Box mostly wood filler
December 17, 2021

Just received "Winter Wonderland" box of nuts and when I opened the 3" tall box was surprised to see the 2" of the box was filled with wood shavings. Small bags of nuts and chocolate on the top. Very deceptive advertising! Actually got about $3 worth of nuts and chocolate for $50.00.

Date of experience: December 17, 2021
California
2 reviews
3 helpful votes
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Butterscotch Disks
December 14, 2021

Their butterscotch disks do not taste like butterscotch. The first one that I tried had an unpleasant taste, and I spit it out. I tried a second one a few days later, in case the first one was a fluke. The second one tasted the same as the first - objectionable - nothing like butterscotch; I spit it out. They also left a bitter aftertaste in my mouth. I sent a complaining email to their site (they said "we care") and did not receive a response. They have a lot of glowing reviews of this product on their site, but I find it hard to believe that anybody would enjoy these butterscotch disks, especially since I did not see any option on the site for posting a review of the product.

Date of experience: December 13, 2021
Texas
1 review
2 helpful votes
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Webbing
December 11, 2021

I have purchased my last order from Nuts.com. Why? You ask. Well I will tell you. I just opened a bag of mixed nuts and found spider webs in it. If that wasn't enough to turn a person off of your product you are sick. I have been a good customer until now. Spider webs are not appetizers, and I didn't know spiders liked nuts. NEVER AGAIN!

Date of experience: December 11, 2021
New Hampshire
1 review
10 helpful votes
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Disgusting packaging and bad customer service
December 8, 2021

I ordered close to $200 worth of nuts to put into gift baskets. Most of the packages arrived with disgusting black covering them. This does not wipe off and is obviously going to be embarrassing in a gift basket. I contacted customer service and they said that because of their "printing process" it was normal for the bags to arrive in this condition and basically it was too bad. I would not do business with them again.

Date of experience: December 8, 2021
Florida
1 review
4 helpful votes
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Poor delivery scheme
November 30, 2021

When I visited the website, I was taunted by the fact that if I ordered something like the chestnuts I did, that it would arrive by Black Friday 11/26 so I placed my order on Tuesday 11/23. Next day I get an email saying my order was delayed until Saturday. Wasn't too much of an issue because I ordered these so that I could enjoy with my family during this holiday period. Saturday came and went, Monday came and went only to receive my shipment on Tuesday 11/30 (trk - **************). I did call them Monday evening, but all they could tell me is that it's arriving Tuesday. Nothing about the fact that the website promised me that it would get there last Friday. Had I received proper information before ordering, I would NOT have placed this order. My chestnuts are here, but I am very disappointed in the way Nuts.com taunts you to order something and NOT care about when the shipment arrives. FedEx to me is the worst shipping company around. I rarely get things on time with them. I didn't pick them, Nuts.com did so they are just as responsible even if shipping was free because I ordered above the trigger point. If you don't care about when you receive your supplies from them, then order away; otherwise, don't trust the dates they PROMISE you.

Date of experience: November 30, 2021
North Carolina
1 review
0 helpful votes
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Products are top notch, and the ingredients are absolutely delicious. One of my favorite things to order is Gorp and the healthy trail mix because I usually can't wait to sink my teeth into one of the best raisins I've ever had in my life! They are so good!
My customer satisfaction with the whole Nuts.com Family is through the roof! I got an email from the Nut King the other day thanking me for my business (way cool), I placed an order yesterday morning and it was delivered in less than 24 hours!

Date of experience: November 19, 2021
Florida
1 review
0 helpful votes
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These guts are GREAT
November 20, 2021

Excellent delivery time. I immediately tried the chocolate malt balls and they are incredible. I am sure everything is up to your high standards. Thank you I am so glad I made my first order from your sight when I did. I have enjoyed everything that I have received from you. I could have really used you guys back when I was still working at USSOCOM. I was one of those who always had a candy jar on their desk open for all. Your prices would have helped me greatly and your quality and variety would have been appreciated by all.

Allen Bussey

Date of experience: November 19, 2021
Ohio
2 reviews
0 helpful votes
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Love taffy
November 10, 2021

I have ordered taffy twice, it is delicious and the overall service was amazing. I will have a auto order set go forward. I was looking for the perfect salt water taffy, I found through nuts.com. Great job

Date of experience: November 10, 2021
Kentucky
1 review
0 helpful votes
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I have placed several orders and haven't been disappointed. As soon as you place your order, they get it put together & shipped! Awesome!

Date of experience: October 29, 2021

From the business

https://t.co/bUpuyy28Ug is a family-owned business offering the highest quality nuts, snacks, dried fruit & pantry staples at home, in the office and on-the-go!