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Nuts.comReviews 352

2.8

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Nuts.com Reviews Summary

Nuts.com has a rating of 2.8 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nuts.com most frequently mention customer service, next day and free shipping. Nuts.com ranks 2nd among Nuts sites.

service
163
value
162
shipping
167
returns
62
quality
157
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Missouri
1 review
0 helpful votes
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I Absolutely Love The Fast Delivery and Great Follow-up and Most Of All Delicious Products I Highly Recommend

Date of experience: May 20, 2021
New York
1 review
0 helpful votes
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I love nuts.com
May 14, 2021

So I'm newer customer but I must rave how much I love this company and there amazing snacks! They have helped me with my diet and may mention there packaging is awesome! I get my order in one day! Everything packed beautiful! Love it Natalie ( NYC)

Date of experience: May 13, 2021
Colorado
2 reviews
1 helpful vote
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I can't remember how I stumbled upon Nuts.com, but over the years, I've come to depend on them not only for hard to find products, but for all of my nut, dried fruit, gluten-free flours, and various powders. They make great GIFTS to keep on hand or to send. I keep packages of their snack packs in my car—so much healthier than bars! And wait until you see the packaging! Enjoy. Eloise

Date of experience: May 13, 2021
New York
1 review
28 helpful votes
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Nuts.com Gone Bad
May 13, 2021

I was a customer of Nuts.com for years. Their products were always fresh with never a soft, old, or rancid nut in the bunch - and they would include a little free product sample with every order! But things have changed in the last year or so. When I started to have a nasty tasting nut in my order, I thought it was a fluke, until it became more and more frequent. With my last order, I had so many soft, rancid nuts (almonds and cashews) that I was afraid to eat them (when almonds go bad, it is not only gross, it is nauseating!). I can no longer recommend buying nuts from nuts.com.

Date of experience: May 13, 2021
New Jersey
1 review
1 helpful vote
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I can't even begin to tell you how satisfied with this company. I first ordered Lemon Drops that are outrageously good, I then ordered the circus peanuts, something my Mother used to buy when I was a kid, they brought back many fond memories, and the shipping is FAST I ordered on Wednesday afternoon, it was here on Thursday morning, After looking at there many products I am thinking I will be ordering a few more things, more than satisfied with this company.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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We just received our order of organic dry persimmons. It was very fresh and delicious as always. Thank you so much for your hard work and cute packaging!

Date of experience: May 11, 2021
Tennessee
1 review
4 helpful votes
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I have been a regular customer of Nuts.com for years but after last week's experience with their customer service, I will never order from them again. They act like they are the only online nut company and it is not true.
I made a order which included their special offer and to fit my travel schedule, I requested a shipping date which was 2 days later. However, when I received my order confirmation, the shipping date had been change to 5 days later. When I contacted their customer service requesting the shipment on the original date, they CANCELED my order and told me to reorder! When I tried to reorder their special offer was not available! When I contacted them again, they essentially said "their way or the highway"! I have since found a least expensive supplier of nuts that are just as good!

Date of experience: May 1, 2021
Kentucky
1 review
5 helpful votes
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I bought 5 items from nuts.com, I must say for a Company that brags so much about how tasty and good they are, they sure don't deliver. Some of the old time candy I remember as a kid like fruit slices and sesame crunch were watered down weak versions of the original, and every item but one was stale and had an awful texture. When I contacted the company they said I must have stored the product wrong, funny all the other food kept in the same place is fine. There is no expiration date on anything. My recommendation for those seeking the old time candy try Amazon, I have and everything so far has been fresh.

Date of experience: April 23, 2021
Ohio
1 review
1 helpful vote
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Ordered five different items at 4:30 in the afternoon, and they were on my doorstep, via FREE DELIVERY by 11:30 the next morning!
Now that's fast service, not to mention some very excellent tasting nuts!
Thank you!

Date of experience: April 17, 2021
Nevada
1 review
1 helpful vote
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Strive for excellence
April 13, 2021

I have been a customer of nuts.com and very impressed by its consistent efforts for excellence.

Sincere thanks

Date of experience: April 13, 2021
Georgia
1 review
3 helpful votes
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Never received 1st.my order.
Never rec my 2nd order. So i just gave up.
Customer service sucks. Eventually i just gave up and went to amazon.

Date of experience: March 29, 2021
Washington
2 reviews
6 helpful votes
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I ordered 1lb of black peppercorns. While the product price was good, the cheapest cost of shipping offered was FED-X 3-day for $6.99, which brought the total cost to $19. I am in no rush to use 1lb of black pepper. Makes the total price of the product, no so great.

Date of experience: March 27, 2021
Florida
2 reviews
3 helpful votes
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Billing error
March 12, 2021

Have used Nuts.com for years buying their pickling spice which is excellent. There was a computer glitch on their end tonight when I ordered a 1lb bag and had to log out before I could pay. Logged back in ordered my 1lb bag and checked out but forgot to notice they charged me for 2. Got my email confirmation and called their 800# got put through immediately to a live intelligent CSR. Credited me the 1lb error on the second bag and I was done. 5 minutes max start to finish the way a company should handle these issues and a company you want to do business with.

Date of experience: March 10, 2021
Nevada
1 review
7 helpful votes
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Delivery was always 9+ days. My daughter who lives 10 miles from me would order and her delivery came in 3 days! So disappointed in their products. Some of the packages tasted old when you opened them. Will never order again from this company. Easier to go to WINCO and buy bulk items instead.

Date of experience: February 28, 2021
New Hampshire
4 reviews
1 helpful vote
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Mixed nuts
February 20, 2021

These things are awsome. But way to many almonds an only 3 brazil nut an maybe 10 pecans that should change. But boy they are good. Thanks

Date of experience: February 18, 2021
California
1 review
3 helpful votes
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Don't order here, especially raw foodists
February 15, 2021

I ordered 12 lbs of dates to make a raw vegan cake. The website didn't list them as steamed or pasteurized so I figured they were raw which is what I wanted. Just err on the side of caution I called the company before the product shipped to confirm... They didn't have an answer.,. Or so they claimed. They didn't get back to me at all via phone or email. I had to reach out via Facebook and still no answer. Finally I called again and was told they need more time to hear from the vendor. They said they would reply by evening but never did so I called again the next day. The phone rep said they were steamed after all and that they would requisition the order from FedEx to be shipped back but refused to refund me until they got the product back even though I never had it in my possession and it's their fault for taking so many days to give me an answer that I had to pull out of them. I called FedEx and it turns out they never contacted them to send back the package so I had to request FedEx to do it. Today I get a message from nuts.com via Facebook who said they ether didn't have that info or that it was proprietary and they don't comment the info on whether their products are steamed or not. Basically they were too lazy, liars, and didn't want to give me the info because they're a shady unethical company that isn't transparent about their product... because that would probably result in people like me not buying their product. This way they can trick raw foodists (who mainly get calories from nuts and dates and order them by the case regularly) who might not think to look deeper into this and would assume their products are raw. Nuts.com even has a section on raw foodism and why people do it making me think they actually might care. They don't. They're out to make a buck and they don't care at all about their customers needs. Their whole silly jingle and claims that they provide good customer service are just a smoke screen for the truth. That they don't care at all. Don't do business with this company. The will steal your money and give you sub par products and purposely lie about it.

Date of experience: February 15, 2021
Washington
1 review
8 helpful votes
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Bad product
February 4, 2021

This review is for raw sunflower seeds in shell.
Last shipment I got was pretty disappointing. Seeds were stale, old and leave a bad taste in your mouth.

Date of experience: February 4, 2021
South Carolina
1 review
1 helpful vote
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Great products which are fairly priced. Responsive, accurate and always with a good humerous approach.

Date of experience: January 22, 2021
Idaho
1 review
0 helpful votes
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Totally Nuts!
January 21, 2021

Nuts.com is one of those WOW! Outfits that you just love doing business with. I had a really small first order and I was treated as though I were some kind of royalty. Y'know, just the box was worth the price of my order! Cracked me up no end. I'm sold! Nuts about Nuts. Now if I could only decide what to order next...

Date of experience: January 21, 2021
Maine
1 review
0 helpful votes
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I love dark chocolate, and visited Nuts.com when found an ad on Facebook. Omg! There are so many things to chose from. I found two items I never've seen in stores, and placed an order. Nice surprise: the package arrived lightning fast, and I couldn't be happier with the items I bought. Thank you Nuts.com, I am nuts about you!

Date of experience: January 19, 2021

From the business

https://t.co/bUpuyy28Ug is a family-owned business offering the highest quality nuts, snacks, dried fruit & pantry staples at home, in the office and on-the-go!