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Nutri Essential

2.2

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Nutri Essential Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness of their customer service team, particularly in resolving issues when they arise. However, a significant number of reviews highlight serious concerns regarding order fulfillment, shipping delays, and difficulties in obtaining refunds. Many customers express frustration over poor communication and a perceived lack of accountability, leading to feelings of being misled or scammed. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved operational efficiency and customer support to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
130
value
126
shipping
130
returns
112
quality
109
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Lara L.
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Nutriessential offers wide range of products with free shipping. Pricing is great and also the quality.

Date of experience: April 15, 2021
California
1 review
1 helpful vote
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I am very happy with the outcome of my first time doing business with Nutriessential.com. The item that I ordered was backordered so it took about a month before it was shipped to me. It arrives today. I understand that with Covid-19, companies are doing their best to create a safe work environment for their staff by working at home, etc. and are having to deal with the technological difficulties that can arrive. Nutriessential.com could improve their ability to communicate with their customers in a more timely manner when they're inquiring about their order but other than that, I fully trust Nutriessential.com and plan on ordering from them again in the future.

Date of experience: April 14, 2021
India
1 review
1 helpful vote
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Good experience
April 8, 2021

I've been shopping at nutri essential for many years now. I have never had a bad experience. Everything is always priced right and shipping is always on time

Date of experience: April 8, 2021
India
1 review
1 helpful vote
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Great site. Has a great variety of products to choose from that you don't often find other places. And they also have very fast and free shipping. Customer service is fabulous

Date of experience: April 6, 2021
India
1 review
1 helpful vote
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Enjoy the products
April 6, 2021

I really enjoy the products I've purchased from nutriessential. They are effective and always delivered timely. The staff is courteous, helpful and very informative.

Date of experience: April 5, 2021
India
1 review
1 helpful vote
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Easy to Access!
April 2, 2021

I love ordering from Nutriessential because ordering with Nutriessential is so easy. Also, I always get my order in the same day with free and expedite shipping. Whenever I have needed to call for any reason the phone team is always friendly and helpful. I highly recommend this store.

Date of experience: April 2, 2021
Washington
1 review
4 helpful votes
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Buyer Beware
April 1, 2021

Be careful! I ordered a product from them and after 8 days they notify me the product is no longer available. They refuse to refund my money and keep trying to sell me something else instead.

Date of experience: April 1, 2021
mogai j. — Nutri Essential Rep
over a year old

Dear Jami,
Please provide with us your order number since we always provide refund to our customers and It usually takes 5 business days to receive refund.
Thank You

India
1 review
1 helpful vote
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Quick service
March 28, 2021

This is my first order with nutriessential and the service was amazing. I was seeking for a product that was in backorder at that moment but they notified me when the product arrived. Customer service ia also supportive! Thanks!

Date of experience: March 27, 2021
Florida
2 reviews
1 helpful vote
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Great price for a great product. Excellent turn around. Will be definitely buying from them in the future.

Date of experience: March 25, 2021
India
1 review
1 helpful vote
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I order most of my supplements stacks from Nutriesential.com because they have the high quality products that I have used for years. They ship immediately and are at my place in the same day. They also have very good customer service if there is a problem. I have referred several friends and family to use them.

Date of experience: March 18, 2021
India
1 review
1 helpful vote
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Always grateful
March 15, 2021

I am so grateful for the impeccable follow up upon any order that arrives within days. I always get my order fast and free shipping seals the deal. They are an excellent company with customer service that reaches excellence! Their products are the best and they have everything I need and more!

Date of experience: March 14, 2021
North Carolina
25 reviews
64 helpful votes
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When you purchase something online- you expect to be at some certain guidelines established to be a decent amount of service. Unfortunately, it seems to be less and less the case today with many businesses. We ordered a very common supplement that we have ordered on another website. WE thought it would be no big deal to order it on this website even though it was not one I was familiar with currently. We purchased it on 2/17 and our credit card was charged the next day. However, we never have received the product and it is March 15th which no update. I inquired a week ago through their email and also through their own website contact form and told them if it is not even processed cancel the order. We had no response.

We have not heard anything about shipping except for the picture I will put down below which asks you to download an app to track your shipping- but it looks it has not been shipped (even though they charged the account). I assume they are selling your information to another 3 rd party so you can track your package that is their responsibility. I wish this could be not as common as it seems to be getting and seems to be at the least poor customer service and at the most - fraud with taking your money and no product received. I understand that things may take a couple of weeks but after a month an ignoring our efforts to follow up-- is there a problem?

I do appreciate this site for its ability to give honest comments and reviews of when this happens to share with consumers to beware of sites like these. I wish I would have checked more on this because I may be next writing the BBB. What a pain but I think as consumers we have a responsibility to keep businesses accountable especially if they are holding or taking money out of our account without giving or sending our products out! We used to call it stealing! LOL ;) So just be aware of your money and how you buy on this site.

UPDATE: After I wrote this review, I did receive an email that they were sending my product and apologized that it was on backorder. I did ADD two stars for the service for the expedited shipping at no cost and their response. However, I did take off stars for the fact I did not receive a response until I wrote a review and that they did not respond to my emails for weeks after I complained and asked them to cancel. I did get the product elsewhere so I now have extra. I do give credit for them trying to help and apologize. I did want to update this review accordingly because I do believe we need to be honest and give second chances. Thank you for my product and if you would like to give them a chance- I would make sure they have your product in stock before paying for it. It seems there may be a problem with this and the customer service 1) not answering emails and 2) only have an answering machine with their number. :)

Date of experience: March 13, 2021
India
1 review
0 helpful votes
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I highly recommend Nutriessential and their wonderful products. They went out of their way when there was a problem with my order recently and did everything possible so that I would receive my products as quickly as possible. As a frontline healthcare worker, their products are more important than ever to stay safe.
They are polite and efficient and I am so impressed with
How well they took care of me. I plan to tell all my coworkers about this great company.

Date of experience: February 28, 2021
mogai j. — Nutri Essential Rep
over a year old

Thank you Lisa! We truly appreciate your feed back.

India
1 review
1 helpful vote
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Wonderful xperience!
February 26, 2021

I was very pleasantly surprised to find some high end supplement brands like Noe Sports, Quicksilver Scientific on this website and they were cheaper here than anywhere else. Wonderful experience and I plan to continue using Nutriessential.com. Speedy quick delivery and nice packaging. The free shipping and frequent discount codes are a huge added bonus too!

Date of experience: February 25, 2021
Iowa
2 reviews
5 helpful votes
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Scam
February 23, 2021

Will not answer phone, emails, they will take your money. Now I must call my credit card company what other option am I left with. Do not make the same mistake I did.
Update: they did refund my money, after emailing them I was filing a complaint with the bbb and would be leaving reviews all over the internet, the product I purchased still shows it's available on the website when it clearly is not and hasn't been for some time. They also called me several times asking me to remove this review and had several excuses as to why they never delivered the product or refunded my money. The person handling my order no longer works there/they didn't have my email address. I am just thankful I did get my money back.

Date of experience: February 23, 2021
Pennsylvania
2 reviews
1 helpful vote
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Order mix up
February 21, 2021

I ordered a 90 tablet bottle of a dietary supplement from the company's website but received only a 30 tablet supply. I contacted the company via voice mail and chat box. Within one hour I received an email explaining that the manufacturer no longer provides 90 tablet bottles, just 30 tablet. The company shipped three 30 tablet bottles to match my original 90 tablet order that same day. Minus one for having a discontinued supply of the product on their website, plus 4 for service recovery. I will order from them again in the future.

Date of experience: February 18, 2021
mogai j. — Nutri Essential Rep
over a year old

Thank you, Jim!
Your valuable reply will help us to provide the best service always from us.

California
1 review
0 helpful votes
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Everything I need
February 16, 2021

I love this website because it has such a wide variation of all the different supplements I would ever need. They also have wonderful packaging and delivery is always prompt and effecient. Their customer service team is always so responsive and is always super helpful!

Date of experience: February 15, 2021
India
1 review
22 helpful votes
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I have ordered some Multivitamins and received in excellent condition. Very well packaged in a box that fit them well. Excellent product which I have used for a long time, but cannot always get locally. Items we bought were less expensive that buying local with a 10% discount. Therefore, I'm happy to have a source where I can order them. Ordering was easy, and Nutriessential kept well in touch and responded quickly. Will buy again! Thanks!

Date of experience: February 8, 2021
India
1 review
8 helpful votes
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I always shop here first. Nutriessential.com has the best selection and price for all my supplement needs. Plus, they offer FREE shipping. I love the free shipping and the order always arrives promptly! Great service and great product selection. Normally I don't write reviews but this company has exceeded expectations every time I've placed an order! I've shopped with them for years and have never been disappointed. I will always be a Customer.

Date of experience: February 4, 2021
Virginia
1 review
21 helpful votes
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I placed an order on November 29 for some feline renal vitamin powder that showed "in stock" on the website. I received an order confirmation and assumed I would get the order within a few weeks. On December 17, when I still had not received the order, I contacted the company via email. The next day, Eva informed me that all of their products are drop-shipped from the manufacturer and this product was on backorder and would ship at the end of the month. Annoying, since there is no mention of this on the website product description or within my order confirmation, but not much I could do, at that point. On January 13, when I still had not received the order, I emailed the company again, requesting to cancel the order and receive a refund. I received no reply. I sent another email on January 15 and received a response from Eva that the product had been discontinued and offering me several other items as a replacement. I responded that I didn't want any other item as this is what my Vet had prescribed and, in addition, I had already bought it elsewhere in the mean time. I again requested a refund. Last week, I used the "message" functionality on the website to send a message requesting a refund. No response to either request. As of today, I had to open a dispute with my credit card company since I paid $73 TWO MONTHS AGO for an item I never received (and never will receive if it's been discontinued) and this retailer REFUSES to refund me. Worst online ordering experience I've had in years.

Date of experience: January 28, 2021

From the business

We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.