NU Car RentalReviews 45

Placed reservation via hotwire for phoenix, its not at the airport, when we got there USAA ins doesn't cover the car rental, a 300 dollar deposit is required, you might get a windshield ding or door ding so that has to be covered and time the vehicle is not available for service will be taken out of the deposit. Their insurance is whatever, after hearing all that we canceled the reservation expecting to get a refund via hotwire, No refund allowed, NU says you have to reserve again, hotwire says reservation wasn't not canceled and is still valid, so NU refuses to honor a contract, like paying for groceries and the grocery store saying you cant have the groceries, like pre paying for gas and the station refusing to turn on the pump

No words needed just a terrible company and a scamming one! They tried to scam us and when we asked how is that possible they asked us to leave without giving us the deposit back. We will sue this people! Big NO

I rented a car for 3 days and was charged $118.99. When I was picking it up, I informed the clerk that I might need it for an extra day and was told to call the company to extend the rent if I need to. I called the company on the last day to extend the rental, spent hours on hold only to have my calls dropped. I brought the car back 2.5 hours late and was charged additional $311.40. I wasted a lot more than 2.5 hours trying to reach customer service and charging the car 5 times (for less than 300 miles). When they give you the electric car, they do not inform you that a single charge does not last even a hundred miles. AVOID THOSE THIEVES!

Have rented here before through one of the cheap car rental aggregate websites. Had excellent experiences...until this one. Booked for $25.52/day. Arrived at 1:00, the time of my reservation, and they didn't have the car they'd slotted me for. Offered me a minivan. I didn't want to wait 45 minutes to an hour to get the intermediate car so I took it. Needed to extend my rental, and lo and behold, "Sir you have a minivan, it will be $35/day more than your current rate." Didn't matter I'd requested an intermediate and THEY made me have to take a minivan. So I went on their website and found I could again book an intermediate for $26.33/day. Called back, spoke to the same (alleged) manager, and was basically told tough crap, it doesn't matter. Will not do business with them again, which really sucks because their location staff is awesome, it's the corporate dolts that seem to really suck.

Steer clear ~ pun intended. BOGUS sur-charges for cleaning on a car we picked up with a stain on the carpet, and for "dog-hair". How is that possible when we never had a dog with us ~ much less in the vehicle? Additionally, there was a suspension rattle we had to deal with all week long; wondering whether or not the car was fully road worthy. When I called to address the stain, they claimed to have video proof that it wasn't there from moments before we stepped in. I'd be curious to know the date and time stamp of that because, it simply cannot be. Additionally, as I said, there was no dog much less a pet of any kind, ever in that vehicle. We did have 6 females with long hair; if the interior makes long human hair hard to clean, how is that our fault or responsibility? I'd really like to know.

Date of experience: May 05,2023

Be very cautious when renting for the MCO Orlando rental office. We turned in our rental on the 19th of April around 6:15 p.m. or so. Our flight left at 9:00 p.m. The next day I get an email that my credit card had an additional charge. They were trying to charge me an additional $361.82 for an additional day. They doctored the paperwork from the original agreement to say I returned it on 4/20/23. I provided all the documentation to them that showed I left on the 19th. In addition, there were 5 other people with me when we turned the car in the. The airline confirmed we were on the flight so we couldn't have turned in the car on the 20th. After I provided all of the documentation to show that someone on their end was committing fraud on my credit card they have not responded back to any of my emails. I have worked with my credit card company to reverse the charges. They also try to sell you the daily toll pass at $13.00 a day. We said no and we paid the tolls as we went. The agent at the counter when we checked in was drilling me on why I had full coverage on a 2007 vehicle ( you have to show your insurance). He said don't you have a new vehicle. What does that matter? I have full coverage. If you do choose to rent from them, don't just use the ipad to document damage. Make someone come out to the vehicle. Our vehicle had damage all the way around and stains in the inside. When you return it, make someone come out to review the vehicle and get paper documents with the date on it that you returned the car. If you have someone with you, video from your phone you returning the car. This has been nothing but a nightmare. Thank god my credit company sent me a note right away. I was lucky I had all of my receipts from the 19th.

AVOID NU Car Rental. I Prepaid for a large 4wd vehicle in Denver, but when I arrived they did not have anything but a minivan! They finally found me a mini-Jeep Compass. I need to carry 4 people and 4 bags. Not even remotely an option. They rudely refused to refund the difference between the large on a the mini one (over $500). Never again. Avoid them!

THEY ARE A SCAM COMPANY AND BEWARE OF MISLEADING AND POOR BUSINESS PRACTICES! They were 0 stars. This was definitely the worst experience I've ever encountered in my 53 years of living. I am a frequent traveler and rent vehicles often. I rented a vehicle from Miami International Airport. I know the rental facility was located off the airport property which is fine. Upon arriving, I was asked for my car insurance declaration policy. I was not aware I would need this however thankfully I could log into the insurance website and emailed them the declaration page. I was then informed they only took selected insurance companies and mine was not on the list. I was forced to purchase their insurance at $25/day. Next, I was informed they required a $2,500 deposit to rent a vehicle. I was floored!
This company is a scam and should not be allowed to be in business.

WARNING! DO NOT RENT FROM THIS COMPANY! SCAM! I booked the car through Orbitz, thought I was getting a good deal. When I got to the airport, it took me 20 minutes to figure out how to even get to the rental location. You have to read the fine print to learn you take a HOTEL shuttle to the Westin (out of the airport) and you would find the kiosk in the lobby. When I got there, THE KIOSK WAS CLOSED! CLOSED at 9pm! I was stranded and needed to drive an hour + to get to my hotel in Anaheim. I couldn't get anyone on the phone and didn't know what to do. The security guards at the Westin told me THIS HAPPENS ALL THE TIME! WTF? Someone recommended I go up the block and rent from Fox's car rental. In was charged $420 for that rental. And I prepaid with NU $177, which I could not get back because even after calling every day, I couldn't get anyone on the phone. The whole operation is SCAM. Orbitz should not do business with this company. I tried to dispute the charge, but could not get my money back because of the fine print that says they do not give refunds. This was not a detail Orbtiz provided when I booked the car originally... If anything, this information should have been emphasized before I officially booked the trip. Now I am out $177- This company seriously takes advantage of customers and the third part booking line, and takes zero responsibility for their lack of transparency. STAY AWAY! STAY AWAY! STAY AWAY! SCAM. SCAM. SCAM. SCAM.

Terrible communication. I was simply ripped off. I arrived at 5pm on a flight from SFO to San Diego with my good friends. We had a 4:30 reservation to get our SUV to begin our long weekend. We picked up our luggage, proceeded to take the shuttle to the rental facility. The second shuttle to the offsite office simply never came. Why? They closed the office at 5pm on a Thursday. No recourse, nobody to contact. They just closed. Shamelessly they and Hotwire stood by the fine print in the contract that deep within had the hours.

No car rental company I have ever heard of closes at 5 pm on on a Thursday let alone at a major airport. Not only was I embarrassed standing there within my friends to begin a weekend, but i had to spend a boatload at an on airport Avis. I've rented cars for thirty years and this is by far the worst experience I have ever had. I'm owed a refund at the least, and sn offset of the exorbitant overcharge I was forced to take as a result.

After returning the car, my wife received an email that NU Car was keeping the hold amount ($455) because of damages she incurred. She incurred NO DAMAGES. NuCAR eventually admitted this. We are still waiting to get the "hold" amount back nearly a month later. Smells like a scam to wear you out and stop persuing your money back. She's on the phone with them again this morning.

Phoenix airport location is not just off-site, you have to take 2 shuttles. First a bus to the rental car location (where the other companies are) and then go outside and downstairs to visitor parking (poorly signed) and wait at a bench (in the heat) for another shuttle. Waited 18 minutes for the second shuttle for which I spent the last 11 minutes on the phone (never answered) trying to find out when the next shuttle was coming. Overall took about 1.5 hours from when I landed to when I finally had a rental car (my last trip with another company took me only 45 min from gate to car). Spent a lot longer than usual at the counter for someone who already had a reservation.
On returning the car, you have to take 2 shuttles again as they do not take you to the Airport but back to the other renal companies' location to catch the bus to the airport. So again taking twice as much time.

The experience was terrible! I had booked one car by Expedia. I got an email that informed that I was charged $415.49 after I had got car. I was thinking it may be deposits. I did do anything. Another bill came the next day after car returned. It was $397.08. I was confused and told them I booked car by Expedia and all fee was already pay to Expedia. Then I got one adjusted bill, it was $ 265.49. They told me there was lots of sand, which charged me $150. We had driven to Zion national park, not any beach! How many sands we could bring to car?! There were not any floor mats in car. I do believe this was cheating. According to the bills from them, it's totally system cheating! This is first experience that I was charged by both car rental and intermediary company.
They don't deserve 1 start to be honest:
Never use Nu!

I have rented vehicles for both business and for personal use for over 20 years but I have never experienced such unprofessional rental car service, ever. I reserved this rental car from NU on line because it was a low fare and was located in the Miami airport rental car facility. The location was not at the airport (this was deceiving, was off sight), check in was very slow with many hidden charges (website price point was deceiving), they didn't recognise our insurance so we had to purchase liability insurance (they only recognise 3 insurance companies for liability), the check out service was very slow (technicians crawled under the car, trough the car and brought a flash light into the vehicle, it was like they were looking for something specific and took ~20 minutes), the vehicle did have a scrape under the front bumper and the claim process was also unprofessional (damage to the underside of the vehicle was not visible, I think the damage was there previously, I didn't scrap a curb). Before you rent form this company, please read through all the fine print, there is a lot of customer risk built into this contract that you have to be aware of (this is not a forgiving contract like the main common rental agencies). I want you to be informed, please be very careful when renting from this company - the risk of additional / excessive fees and charges is very likely and the quality of service is very poor, I do not recommend using NU.

Worst rental car experience ever. For Phoenix they advertise as a airport car rental service and charge accordingly but they are anything but that. Located off site of the car rental center and if you have an early or later flight be prepared for a costly Uber because they will be there to take the car back but you are on your own to get to the airport. Took forever to get there when our flight landed and even longer to actually get the car from the dimwit behind the counter. This place is an absolute scam for what they advertise and what you will actually get and get ready for hidden fees when you go to pickup.

I booked a 2 day car rental out of Phoenix AZ through Hotwire for September 22 starting and returning it September 24. I guess the total charge was supposed to be $175.11, which is hardly your claim to fame at $40.00 per day! You advertise lower prices, but when you're DONE you are still paying $87.00 a day!
Bait and Switch and ADD ONS!
When we came in to pick up the car it took forever to get out of there! Plus that Phoenix location looks very sketchy. If I would have been alone in the evening I would have left immediately! Another family was there picking up their car and we were talking about the location, they said they were there about 2 years prior and the place looks the exact same way! NU Car it's time to invest in making your pick up locations, not look like you're walking into a closed up business, in a poor area of town!

Now why am I writing this... I returned that car 1 day, plus a few hours early! You have the audacity to charge me for BOTH DAYS! SO WHAT YOU (HOTWIRE) CHARGED ME FOR (ONE) DAY CAR RENTAL WAS $175.11! THIS IS UNACCEPTABLE AND I EXPECT A REFUND FOR 1 DAY!

THEN NU CAR... I RETURNED THAT CAR BACK SPOTLESS, YOU WOULD NOT EVEN HAD TO CLEAN IT! I TRIED TO FILL UP IN GAS AT A STATION ONE BLOCK FROM YOU, THEIR PUMPS WERE DOWN. I REALLY WAS UNCOMFORTABLE DRIVING AROUND THE HOOD, LOOKING FOR GAS. I TOLD THE GIRL CHECKING MY CAR BACK IN THAT THE PUMPS WERE DOWN... SHE DID NOT GIVE A CRAP! SHE SAID THE CHARGE WAS $9.99 PER GALLON! ARE YOU KIDDING ME... TALK ABOUT STICKING IT TO PEOPLE! I ONLY NEEDED ONE HALF A TANK, ON A SMALL CAR AND NU CAR HAD THE AUDACITY TO CHARGE ME $63.61 (MORE) DOLLARS!

SO MY (ONE) DAY CAR RENTAL USING HOTWIRE AND NU CAR RENTAL COST ME $238.72... FOR ONE DAY!

I made a reservation via Expedia to rent a car at LAX. When I arrived at the counter to pick up my car, they said they did not have ANY cars available! I asked when they would have a car for me and they said they did not know. I had a tight time schedule so I made other travel arrangements. I later found out that Nu Car had charged my credit card. I disputed the charge and new Car replied to my dispute saying I was a " No Show ". This is a lie. Nu Car charged me for making a reservation, not for renting a car. I am still fighting to get a refund from this company and have filed a complaint with the BBB and the state attorney generals office. Do not use this company.