On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick and easy when you know exactly what you want.
Product was previously opened,the package was crumpled.I ordered 1/2inch x 84inches.I received 1/2inch x 82 inches.
I hope your picture of the item ordered,is exact.
Totally satisfied with the transaction. Northland Express stocks a wide variety of stove pipe. Prices are reasonable and shipping was quick.
Started working on this project in 2021 and was slowed way down by shipping delays and items being out of stock. That was understandable at the time, but I also called and spoke to someone who told me my items were in stock, only to later find out that was not the case. Items ended up not being able to be delivered till the middle of winter, we live in Minnesota. So we cancelled the order. Reordered supplies to do the job this summer, but ordered things well in advance as I have to schedule a weekend when I can get some help putting this in (it's not a simple install). Went to install it in June and we didn't have the parts we needed (despite getting the site's recommendations and speaking to a representative). I ordered the extra parts that I was told I needed and set up another weekend to do the job. In the mean time, I'm living and working 3 hours away in Wisconsin, so I have to travel to Minneapolis for the weekend to get this done. Did the install and didn't need one of the parts I was told I needed. Tried to return it but was told that I could not because it had been more than 60 days (it had been 81 days). So now I'm stuck with $150 part I don't need after spending over $3k in parts on this job. Next time I'll just go to Menards.
Dear Eddy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
User friendly online ordering with free shipping and exceptional customer service
Great tools for the price, they all work the way they should.
Expert advice. Helpful information
American English language sales person.
Used the chat service and chatted with Jason. He was helpful in understanding the situation and suggesting a remedy.
For one, of several home improvement projects I am doing, this was a hassle-free experience, and was pleased with the product.
Well i ordered pipe about 2 weeks ago it came in the mail and was damaged i called you guys and they were great and sent me another pipe the was good and no damage, i installed it and it is all good and ready for the cold weather, Thank You So Much, i will use you guys again.
Fast and easy. All I need now is to see results. I applied the spice to my chicken for a delicious Tandoori Chicken with a curry sauce. Everyone enjoyed it.
Good video and description. Did not see confirmation of cover in order, but relaying on video that cover is included, which it is not. And seller would not send.
Dear William, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good video and description. But did not see confirmation of cover in order, but relaying on video that cover is included
Just what I ordered, however it is not the size I needed. So I am returning
Replaced the grates in my home and patio fireplaces. Heavy duty and excellent quality. Fair price and fast delivery.
I was delighted with the final product, and I was happy with the speed I received it. Website was easy to navigate through the checkout process.
The part that I ordered came in and it was broken. I won't order anything again
Dear Alec, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The reason I am giving 4 stars, is due to the first item delivered being incomplete, in missing the included trim ring. I would give Northline customer service 5 stars, with respect to their correcting the mistake, and sending out another item, this time with the trim, at no charge. Received replacement item in a reasonable period of time.
Great experience, the site was easy to navigate. We had a problem with the first one we purchased, but it was too small. The exchange was easily handled.
The product use and descriptions were misleading. Customer service at first was terrible, it did get better and damaged products were replaced.
Dear Manfred, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Fireplaces Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!