NorthlineExpressReviews 2,472

We wanted a holder for firewood at a new lake house, and it had to be certain dimensions. We got online and found what we needed. It came quickly and was easy to put together. It's a heavy, quality piece and is perfect for what we needed! We had never used this company before, but they were great.

I had ordered the wrong part, and when it did come, it was damaged. Marcy in customer support was wonderful and got everything straightened out.

Ordering was easy. Delivery was quick! Rug is beautiful! Quality is good!

I was surprised how fast I received my order. I have installed a few of these caps, and I normally give the customer 4-6 week install date. This cap showed up in four days.

I found exactly what I was looking for with a simple google search. Shopping on the website was a breeze that the fast, free shipping was a welcome relief. The item arrived ahead of schedule, and it was exactly what I had been looking for.

No shipping problems to Alaska - can't use 50 characters...

Item was ordered and arrived in a reasonable amount of time. Package was inspected and no visible damage to the container was noted. Accessed the part and accomplished a visual inspection and was impressed with the quality of the 22 gauge metal. Very pleased with the experience. Thank you!

Very satisfying. I would use them again. The wizard feature is very helpful.

One needs to be able to connect all sizes between 3" to 5" OUTSIDE or INSIDE OF THE FLEX with each other.!

Deliver came with Impeccable timing. Overall - Great service.

Easy ordering and the part for our cap perfectly. Now birds won't be flying down our chimney anymore.

It took a while to get, but it was within the predicted timeframe.

I was excited to finally find a place that sells large metal chimney brushes, to use for cleaning our coffee roaster ducting. Online pricing was wildly different for the different sizes (over $100 vs around $40), which a sales associate let me know was due to a few of the brushes being on sale. Ok fine, just not properly labeled. Put in an order for the brushes on sale, and was notified a couple days after the order confirmation that two of the three brushes ordered were actually out of stock. So yeah, kinda lame, not a great shopping experience.

The item I ordered was not needed so i contacted customer service and requested to cancel order prior to shipment. Got a notice it shipped an hour later. I then again called customer service to find out why it was shipped when I informed them not to. They said it was already in the shipping queue. Because the cost of returning item and process the return was more than purchase price, they informed me to just keep or donate the item. So to me this was a win win result.

I appreciate the way this grate was packed and even though the box was slightly damaged, the grate wasn't able to liberate itself from the box!

Saw the chimney cap I needed, ordered it, got a shipping date and received it much faster than told I was. Very easy experience.

My grate came within a couple of days and we just had our first fire in the fire pit! Very happy!