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Northbound Gear

3.5

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

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2,134 reviews

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Canada
2 reviews
3 helpful votes
Follow Dave P.
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To say I'm happy with my purchase would be an understatement. As I'm more than ecstatic with the winter weather trekking pants. They are true to size as well as being the most comfortable winter weather pants that I have ever purchased.

Date of experience: March 18, 2022
Wisconsin
1 review
2 helpful votes
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Best Pants Ever
March 18, 2022

Gave the Adventure Pants as a gift and got a second pair two weeks later great for Mountain Biking, Aftivities, Work and Leisure in the Northwoods Cold and Snow. Do become warm once temps break above 40 with long activity. Next up … Summer Pants. Will soon only own these pants. Men's pants size may be a little larger, measure to size.

Date of experience: March 18, 2022
Canada
2 reviews
2 helpful votes
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I bought the lined Northbound pants for my husband in black and green. They look great on him (just remember to go down one size and be mindful of the length). He just rotated between the two all winter, even though he has Eddie Bauer lined pants. Thanks Northbound for keeping us warm during this long hard winter!

Date of experience: March 17, 2022
South Carolina
1 review
2 helpful votes
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Adventure water resistant pants
March 18, 2022

I ordered a pair for my boyfriend and he loves them. They didn't come in a woman's (size18) for me but I found out I could wear his - 38/28 so bought me some too! Great for hiking. They breathe very well while keeping you dry!

Date of experience: March 17, 2022
GB
1 review
1 helpful vote
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Cracking Outdoor Gear
March 18, 2022

Bought an apex jacket and waterproof Jeans for dog walking. Good quality, warm and waterproof excellent. I would buy again but don't think I will have too because of the quality.

Date of experience: March 17, 2022
Canada
1 review
1 helpful vote
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Great quality!
March 18, 2022

Everyone comments on the pants I bought. Great quality and perfect for the Canadian Arctic! I have 4 pairs I use all the time!

Date of experience: March 17, 2022
Pakistan
6 reviews
12 helpful votes
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Northbounds adventure pants collection is awesome. I own a bunch of them and have even given a few pairs as gifts to friends and family. They are very comfortable to wear and have a bit of style to them as well.

Date of experience: March 16, 2022
India
1 review
4 helpful votes
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Good experience
March 15, 2022

Northbound came recommended by my hiking friends and I can see why, their backpack and tactical pants are truly impressive. The adventure pants especially are well made, very warm and reasonably waterproof.

Date of experience: March 15, 2022
Pakistan
1 review
3 helpful votes
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I don't usually buy products from facebook ads but I bought the waterproof jacket from here and was so impressed that I ordered a pair of the adventurer pants. This company is the real deal, both items are really great quality and deliver on every front.

Date of experience: March 14, 2022
Canada
2 reviews
31 helpful votes
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Slow shipping
February 13, 2022

I'm sure I'll like the pants I ordered but it's been two weeks and I still haven't received them - and I live in the country where the company is based! So I can't comment on the quality of the product, but I CAN say that shipping is painfully and unnecessarily slow. These guys ought to take a lesson from Amazon!

Date of experience: February 12, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Richard, thanks for taking the time to leave a review.
We sincerely apologize for the delayed shipping and thank you for your patience. The courier took longer than expected to deliver the package. I have checked your order and it has been delivered to you. We hope you are delighted with the item.
Thank you!

Canada
1 review
12 helpful votes
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Northbound pants
February 6, 2022

Do not buy from this company- terrible products- terrible customer service and the shipping takes over a month and a half. I don't ever write reviews but wanted to warn others. Do not order from these scammers

Date of experience: February 5, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Sean, thanks for taking the time to leave us a review!

Apologies for the delay with your order and we're sorry to hear that our product did not match your expectations. As you are not completely satisfied with your order, you do have 60 days to return it, no questions asked. Please reach out to us at [email protected] and one of our customer reps will assist you.

Canada
1 review
14 helpful votes
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Placed an order online early January and cannot get anyone to answer me as to the status of the order. No calls are returned, emails are not returned... complete waste of time trying to get a status of the order or get a refund.

Date of experience: February 5, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi D, thank you for taking the time to leave a review. We sincerely apologize for the delays.

We coordinated with the courier to make sure you receive your order. It was delivered on March 16. I've emailed you the tracking link separately. Feel free to reach out if we can help with anything. Thank you!

Texas
1 review
13 helpful votes
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Never shipped
February 2, 2022

I can't review their product because they never shipped it. When I asked to cancel it, they started giving me excuses. They don't mind filling my inbox with great offers that they can't fulfill thought.

Date of experience: February 2, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Zack, thanks for taking the time to leave a review and we apologize for the experience.

This is not the experience we wanted you to have, because of these unfortunate delays we've already refunded you and the funds have successfully been credited back to your account.

We've also removed you from our subscription list so you won't be receiving any further emails from us.

If you have any other questions or concerns, please reach out to us at [email protected] and we are happy to assist you!

Canada
1 review
10 helpful votes
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Not worth the money
January 28, 2022

I did a review on my youtube channel if anyone is interested; Yomomma's Wildlands

- Does not seem as waterproof as the advertising shows.
- Elastic is deteriorating

Date of experience: January 27, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Eckhard, thanks for taking the time to leave a review.

We're sorry to hear that the level of water resistance did not meet your needs. From the images you posted, it seems like there could be a manufacturing defect as such a small amount of water should bead right off.

Please contact us at [email protected] and kindly provide us with your order number so we can look into this further and organize a replacement!

Canada
1 review
13 helpful votes
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Northbound pants
January 27, 2022

I made an order for mens pants and it took over a month for them to arrive. I ordered the socks and it took a month and a half. Buyer beware. Socks are total waist of money/ pants are ok- wore them out fast.

Date of experience: January 27, 2022
Canada
2 reviews
25 helpful votes
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This company removes all negative reviews from their website. I bought a jacket that was not as advertised. It was a woman's jacket, I received a men's jacket that they called "unisex". The size was far different from the sizing chart, the jacket should have been 19.5 inches across not 22, and the shoulders were huge and boxy. To return this jacket I need to pay shipping and a restocking fee, despite not being what I ordered. Very poor customer service, I will avoid this company in future.

Date of experience: January 23, 2022
Canada
1 review
16 helpful votes
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Buyer Beware
January 18, 2022

I, like many have fallen for the slick ads this company spits out all over the place. Did some reviews first, but I guess I was seeing the "invited reviews". Have done a lot more digging on various sites and most uninvited reviews are ugly. It does appear they are rebranding gear you can get on Amazon for much less under the brands Tacvasen and Gash Hao to name two. I have not yet received my orders and have asked for them to be cancelled and a refund... which was quickly denied. I'm currently going through a dispute process with my bank to get my money back. As pointed out in one review, the address they give for their location in Surrey BC is a UPS Store. I have messaged UPS to see if this is a normal practice or if they are aware. So steer clear and order through Amazon if you want product like this - same product and lower price. At least you know their customer service is great.

As a follow up to my review I educated myself on drop shipping and the typical model used. On the surface their is nothing wrong with drop shippers I guess, as long as they are not making claims that the items they are selling you are their intellectual property. Northbound claims they design and produce in Canada among other places (aka China). On their website they say this "Committing to design innovative eco friendly products that exceed our customers expectations" and "Designed in Canada". Funny I found the same garments on Amazon under the brand Tacvasen. See Pictures attached. Does this mean they are being misleading or making false claims? They also claim they have a warehouse in Canada. That's not the drop shipping model. So again buyer beware!

Date of experience: January 18, 2022
Canada
1 review
13 helpful votes
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Save your money
January 18, 2022

After having sent me the wrong size of men's pants, I have made several attempts to seek a resolution of this problem. Northbound Gear, after finally asking for photos of the item and shipping label (which I provided) has now ghosted me. Judging by the number of similar complaints, I suspect that this is standard practice for Northbound Gear. Save your money, and support your local businesses instead.

Date of experience: January 18, 2022
Massachusetts
1 review
16 helpful votes
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Returns go to Canada
January 5, 2022

Jacket was shipped from New York, but returns must be shipped to Canada. This makes the return prohibitively expensive. Northbound Gear does not display their address anywhere on their website, so it's not immediately clear that this is a Canadian company. Don't buy from them unless you know it's going to fit.

Date of experience: January 5, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Kenneth, thanks for taking the time to leave us a review!

Since your feedback, we have made changes on our site to make it as clear as possible that we are a Canadian company, and that all returns need to be sent to our return depot in Canada. This has always been stated in the returns policy section but we've made it even more clear now. We hope to open a US return center eventually to allow local returns for our US customers.

Please reach out to us at [email protected] if you have any more questions or concerns.

California
1 review
14 helpful votes
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"easy returns"
January 5, 2022

This company advertises easy returns. Well if you live in the US the return shipping is over $20, plus there is a restocking fee that northbound charges. Oh, and you will have to fill out a customs declaration form. The size that I ordered is no where near true to size. Beware of purchasing from this company. They will fill your email inbox with spam and offer no true customer service.

Date of experience: January 5, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Brett, thanks for taking the time to leave us a review!

We're so sad to hear about the shipping cost. Please know that we are a Canadian company and our return depot is in Canada. We hope to open a US return center eventually to allow local returns for our US customers. Our pants are true to size, and we do have a size chart so you can have a guide in selecting the best size for you. Thanks for your feedback regarding our emails, you can opt-out at any time, we have removed you from our subscription list now.

If you have any other questions or concerns, please reach out to us at [email protected] and we are happy to assist you.

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.