Northbound GearReviews 1,673

Was displeasantly surprised when I had to pay for return shipping that cost half what the item cost to return plus a restocking fee.

Clothes fit according to size without needing alterations.

The outdoors/ snow pants I ordered were a good quality, but I ordered too small. They were delivered from NJ but had to be returned to Canada. That was $23 (US dollars) plus $5 restock free. Was going to exchange (free shipping delivery) but wouldn't risk needing to return if fit wasn't right.

The pants i bought from you are a fantastic fit and quality. Love them!

I have a few pairs of the Women's "V1 Explorer" Summer Pants and a pair of the Women's "Adventure" Water Resistant Pants V1 for the winter months. They are quite simply THE best hiking pants I've owned hands down. Comfortable, durable AND affordable. I have purchased pants from "elite" outfitters and am appalled at how flimsy they are. I'm not sure when fashion started to out-trump functionality with women's hiking gear but I am thankful Northbound Gear hasn't succumbed to this disappointing trend. Great work Northbound!

Purchased ice grips they came with no label or size on the grips, very thin rubber which broke in to places on first wear which was on snow and ice. We were not refunded only given a store credit.

The products are great but returns are paid for by customer and the original shipping takes forever.

I ordered pants and was quite eager to get them. They took much longer to get then I was expecting, as they were shipped from China. When I received them, I was happy with the material and I'm sure they would have been very high quality, but the fit was not good. They were huge around the waist, ( the waist band sat out a good 2" and they puckered at the hips. Then when I went to return them, I found out there was a 5.00 restocking fee and I had to pay to ship them back.

Ordered 2 pairs of pants over a month ago. Still have not received. Northbound gears answer was to have me spend hours on the phone with the post office and still unable to find. They also refuse to refund by money. Very dissatisfied with how they have handled this. Will never use again.

I'd expected 'water resistant' trousers to keep my legs drier in light rain for longer than 10 minutes. Sadly that wasn't the case.

High quality construction, attractive stitching, flexible and warm.

Ordered a jacket in my size as normal,jacket came and was about two sizes less.
I emailed them to return the goods and the wanted me to pay for return postage
£25,

The Adventure pants (high waisted) size 6 are super baggy in the front crotch and hips. They fit fine elsewhere but I was really disappointed with the fit. They said I was a unique size, but I am a 6 in Lulu and 6 at Banana Republic, so I'm not unique. I sent a video to Northbound Gear to show them and they couldn't do anything. They offered a credit or a return. Beware of shipping costs… very expensive to ship them back. Paid $22 to ship them back. They were kind enough not to charge me the $5 restocking fee.
I won't be ordering online from them again.

Easy to understand and use website to place the order. The order confirmation emails were timely and the items arrived on time and in good shape.

The owners/employees have sent very polite messages. But only when prompted by me.
There had been no update messages about the status of my order, unless I pushed.
Also, the product has not been delivered after 4 or 5 weeks.
I'm worried that if the product does not fit me, it will take more weeks to return the item and receive a replacement.
I really want to like the product.