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Northbound Gear Reviews Summary
Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.
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Absolutely exceptional customer service. Fast delivery too. Nice light weight material for summer. Love my purchase.
This is my second time ordering from Northbound Gear. Husband loves the 'Adventure' waterproof trousers. Ordering was simple and delivery was excellent.
Hi Beverley,
Thank you so much for your continued trust in Northbound Gear and for taking the time to share your feedback. We're thrilled to hear that your second experience with us was just as smooth and enjoyable as the first.
Your satisfaction and loyalty are truly appreciated. Should you ever have any questions or need assistance with anything in the future, please feel free to reach out. We're here to make your shopping experience easy and pleasant every time!
Hi Doug,
I appreciate your kind words and the 5-star review really made my day! Thank you for your continued support, and we look forward to serving you with the best possible products in the future.
Cheers!
I would spend a few more dollars and get a more technical sun hoodie. The fabric is okay, definitely a lower quality than other sun hoodies I own. It washes well, fit is true to size.
Their email blast were pushy, asking for more purchases before the package even arrived.
Based on item quality and customer service/marketing I won't be ordering from this brand again, there are many other high quality outdoor brands offering higher quality products.
The product is okay and in my opinion is too expensive.
I'm very happy with the efficient buying process and fast delivery.
Hi Donald,
We extend our sincere appreciation for taking the time to share your feedback, and we're truly honored by your 5-star rating! Your comments resonate deeply with our commitment to delivering an exceptional shopping experience.
Thank you for choosing us, and we look forward to serving you again with the same level of excellence!
Easy site to navigate. ***********************************************
Hi Brian,
We want to express our heartfelt gratitude for the incredible support and trust you've placed in us. It's customers like you who make our work truly rewarding. If there's anything more we can do to assist you or if questions arise in the future, please don't hesitate to reach out. Your satisfaction remains our top priority, and we're fully dedicated to serving you with the utmost care and commitment.
Have a great day!
Arrived pretty quick, good quality lightweight hoody not had much sun to test it in the UK but comfy and roomy which I like
Easy and efficient. My 5' 9' 130 lbs. size 4 tall is the perfect fit. A little long but I'm good with that.
Hi Kathryn,
We wish to extend our sincere appreciation for your kind feedback and for gracing us with a remarkable 5-star rating! Your feedback serves as a motivating reminder of our mission to provide seamless service.
If there's anything more we can do for you or if you have any further questions or needs in the future, please feel free to reach out. Your satisfaction remains our top priority, and we are committed to serving you with the utmost care and commitment.
It does take a little while to receive the order, but it's worth the wait because the quality of this clothing is very good. I am happy with everything I have purchased so far!
The clothing is of great quality and is living up to the advertisements. Be prepared to wait for a while for shipping.
Everything I have ordered has arrived within 2 to 3 weeks. Items are packaged well.
Hi Michael,
We are truly appreciative of your feedback and the 5-star rating you have generously given us! Your positive remarks about the timely delivery of your orders and the quality packaging of our items are highly valued.
If you ever require further assistance or have additional feedback to share, please do not hesitate to reach out. Your satisfaction is our utmost priority, and we are here to ensure your experience with us remains exceptional.
Yes they arrived on time but the size was much bigger than the sizes we have in Australia. So I have sent the item back to you and I am waiting for my refund.
Experience went well no issues other than realizing afterwards the shirts were made in china versus Canada
By far the best trousers that I have for my outdoor work projects. I do a lot of bending and the trousers are so comfortable but more importantly hardy and flexible.
Would highly recommend.
Hi David,
We are genuinely grateful for your feedback and the exceptional 5-star rating you've generously given us! Your high praise for our trousers being the best for your outdoor work projects is truly appreciated.
If you ever have more feedback to share or require further assistance, please do not hesitate to reach out. Your satisfaction is of paramount importance to us, and we are here to ensure your experience with us remains exceptional.
Easy for an old guy. I'm not comfortable shopping online. I'm a boomer, I like to touch before I buy. The transaction was easy, the product is as described and would recommend to anyone who would ask about it.
Hi Gino,
We want to express our sincere appreciation for your feedback and the 5-star rating you've graciously awarded us! Your comment about finding our service is really heartwarming and valuable to us. We take great pride in providing a user-friendly experience for customers of all backgrounds and ages, and your feedback reaffirms our commitment to this goal.
If you ever have more feedback to share or require further assistance, please do not hesitate to reach out. Your satisfaction is our utmost priority, and we are here to ensure your experience with us remains exceptional!
The product was great! Very nice quality and true to its size. I loved the bag that it was eco friendly.
Hi Vasiliki,
Thank you so much for your 5-star rating and for sharing your positive experience with our product! We're delighted to hear that you found the product to be of great quality and that it's true to size. It's also wonderful to know that you appreciated the eco-friendly bag that came with it.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you have the best experience possible.
Website was easy to navigate. Size chart was easy to find & understand. Ordering was simple. My pants arrived quickly to Australia. And they're SOOOO comfortable. Only wish I have (& this is very minor), for kayaking, i wish they had a Velcro cuff at the bottom.
Hi Veronica,
We thank you for taking the time to share your valuable feedback. It warms our hearts to hear that you're thoroughly pleased with your purchase and that we could be a part of your kayaking adventure! Your suggestion about adding velcro to the pants is truly appreciated, and we'll certainly take it into consideration. Let us know if you have questions or need further assistance, we are more than happy to help!
Once again, thank you for choosing North Bound Gear!
Cheers, and have a great day!
Seamless ordering and delivery to Aus. Take note of the sizing advice.
Hi Ian,
We thank you for sharing your feedback with us. Your input is incredibly important to us, and we genuinely appreciate it. If you have any questions or concerns, please feel free to reach out at any time. We're here and eager to assist you in any way we can.
Wishing you a wonderful day!
Best regards
Could easily be 5 stars but we haven't got to delivery yet.
From the business
Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sue,
Thank you very much for taking the time to share your fantastic feedback and for awarding us a 5-star rating! We are thrilled to hear that you had an absolutely exceptional experience with our customer service and that you're enjoying your purchase. If you ever have more insights to share or require further assistance, please feel free to reach out.
Once again, thank you for choosing Northbound Gear!