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Noracora

3.3

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Noracora Reviews Summary

The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
2,221
value
676
shipping
695
returns
497
quality
4,831

Instant Feedback

194,459 reviews

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Canada
1 review
0 helpful votes
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Blue sweater and a blouse
November 18, 2021

Delivery long sweater nice but quality not what I expected listing not quit accurate with the quality of material shown versus what we received and he price is a bit exofor the quality

Date of experience: October 18, 2021
Jules R. Noracora Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

This may be caused by excessive browsing system garbage. Maybe you can try to clear the cache, or use our App to get a more convenient way to shop.

We will improve the use of our website and try our best to provide the way to customers with the most convenient to shop.

We`ll keep improving our service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Minnesota
1 review
0 helpful votes
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Terrible Fabrics! Itchy and Poorly Sewn
November 16, 2021

I ordered a beautiful sweater, but the yarn it was made from was cheap. The sundress (I ordered a 2X), instead of being made for a heftier woman was made for a very thin 10 foot tall woman AND the fabric was terrible! The sweat shirt I ordered was made of a very odd fabric unlike any sweatshirt I've purchased in the USA. Turning it inside out, I could see how it was stitched. There were just simple single seams holding the sweatshirt (again weird) fabric together. It looked like a child's project that went unchecked by the teacher. The seams were completely unprofessional. None of them were pressed open or finished in any way. I was truly shocked! It took two months to receive the order, and everything was so terrible I didn't want to frustrate myself further by calling what I could only expect was a shockingly terrible customer service agent! So to be fair I didn't give them a chance to make things right. By that time I had no confidence in them whatsoever. I've been wanting to tell others about my terrible experience with them. Maybe this sincere review that I attest to be true will help someone else.

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
Miss W. Noracora Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Florida
1 review
0 helpful votes
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Buyer beware, do not ordered from this company I ordered 3 dresses (one was out of stock think goodness). When I received the two other dresses all most three months later they look like a child made them, they were the most ugliest dresses I ever saw. They look NOTHING like the ones on the website. I wanted to return them so they provide the return shipping label and told me the return center is different from where the dress came from. I had no idea that the return center was in China until I down loaded the label.
Here is the address that was on the shipping label
Ship To: Pan Huiling
1st Floor, Building 3, Jinyuan Square, No. 2 Taohong West Street.
Junhe Street, Baiyun District, Guangdong, China *******

I just wanted my money back so I paid $27.75 to have them returned. Guess what they were returned back to me. Noracora did refund some of my money however I want my money back for the postage I paid in good faith to have something returned.

Date of experience: October 16, 2021
Miss W. Noracora Rep
over a year old

Sorry for any inconvenience caused.

As we check, the return parcel may have been returned by the customs. Next time you can email us the tracking number for return and once it reached our country, we wil can refund in advance even though we have not received it.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Nevada
3 reviews
0 helpful votes
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October 13-15,2021, I spent convincing their customer service via email, I needed the shipping label to return 9 of the 11 tops that were 2-3 sizes too small, (one of them I ordered then removed prior to submitting order), quality of some similiar to a kids junk party store. Their offer was 25% off over sending all back, but "Laura" made reference only to the one top I said was too small (xsmall), I order 2 sized up due to my bust size. When I emailed if 25% would be off all the tops I needed to return, I got an email to use the shipping label. If I thought for a second, the returned items would be there within their 15-DAY return policy, I would return them. Realistically, it took close to three days just to receive the shipping label. Two items arrived days after the initial package arrived. Their email stated:

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).
And oh, here is where shipping label goes to "Nansha district, Guangzhou, Guangdong, China ******* Tele: *******702.
The 15% off offer was changed to 25%, but appeared to be only for one item. Only 2 of the 11 tops fit and I used their size chart for EACH item I purchased. I have to sell them myself or likely lose both the merchandise in their return process and my money. Another top arrived last night, it is 2-3 sizes too small too. This one was the best made of them all, cute inscription, But cannot wear it! I tried removing my email from NoraCora too, THERE IS NO OPTIONS TO DO THIS EITHER! You can sign on, send your money but you can rest assured you'll lose and you cannot leave!

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2021
Miss W. Noracora Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

California
2 reviews
0 helpful votes
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EASY ORDERING-RETURNING SEVERAL PIECES ASDID NOT LIKE MATERIAL. EXCHANGING TWO PIECES TOO SMALL THOUGH MEASUREMENTS COINCIDED WITH SIZE CHART. MATERIAL NOT

Date of experience: October 16, 2021
Colorado
1 review
0 helpful votes
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Size issues
November 15, 2021

I tried figuring out how to exchange items that don't fit. Received zero response from the website and gave up. I won't be ordering again.

Date of experience: October 16, 2021
Jules R. Noracora Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

We will improve the use of our website and try our best to provide the way to customers with the most convenient to shop.
We`ll keep improving our service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Texas
2 reviews
0 helpful votes
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You Get What You Pay For!
October 16, 2021

I would recommend the convenience and prices! For me the sizing for the shoes was misleading on a smaller scale.

Date of experience: October 16, 2021
Illinois
1 review
0 helpful votes
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Got my order ok.
October 16, 2021

This is my first order and I am hoping everything goes well.

Date of experience: October 16, 2021
Ohio
1 review
0 helpful votes
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1st time customer, excited to receive, hope the quality is decent, clothes are very cute.

Date of experience: October 15, 2021
South Carolina
2 reviews
0 helpful votes
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Easy shopping
October 15, 2021

Easy enough! No problems, like the product. I will shop again

Date of experience: October 15, 2021
Florida
1 review
0 helpful votes
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Returns are difficult. Making deadlines impossible

Date of experience: October 15, 2021
Iowa
1 review
0 helpful votes
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Love the variety..
October 15, 2021
Updated review

Love the variety. Shinning costs not bad…ease of ordering

Date of experience: October 15, 2021

Easy like the styles
September 18, 2021
Previous review

Easy like the styles. ESP winter for older ladies like me

Date of experience: September 18, 2021
North Carolina
2 reviews
0 helpful votes
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Ordering on line is not for me
October 15, 2021

Can't say much yet. If the product is as good as the pictures make them look I will be happy.

Date of experience: October 14, 2021
Washington
1 review
0 helpful votes
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Awesome website!
October 14, 2021
Updated review

The website is easy to navigate. The options were clear for every category. I also like the way the website displays a good selection of clothing choices.

Date of experience: October 14, 2021

The website seems okay
October 18, 2021
Previous review

The website seems okay.

Date of experience: September 17, 2021
New Zealand
1 review
0 helpful votes
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Unable to return goods.
October 14, 2021

One item was ordered in error and I did not like the colour anyway. I found trying to return it impossibly complicated and gave up

Date of experience: October 13, 2021
Georgia
1 review
0 helpful votes
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Never Again
October 13, 2021

The clothes are no tire to size. A XL is really a Med. The fabric is cheap and clothes are poorly made. Got me once never again.

Date of experience: October 13, 2021
Missouri
2 reviews
0 helpful votes
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Just ok
November 12, 2021

They responded promptly to my email, but the item was lower quality than I thought.

Date of experience: October 13, 2021
Jules R. Noracora Rep
over a year old

Ok Thanks for your support, we wish you a pleasant shopping.

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

New York
1 review
0 helpful votes
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The items were delayed which was probably due to the supply chain mess. They did not fit and the quality was not good. The web site for returns was impossible to navigate. I got a notice saying that some of the things i ordered were out of stock yet they came the next day. There is no place to contact anyone here in the u.s. the biggest blow was that in order to return items you must go to the post office, fill out a customs declaration and pay an exorbitant fee for overseas mail.

Date of experience: October 13, 2021
California
1 review
0 helpful votes
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STINKY, ITCHY SHOES!
November 12, 2021

I bought two pairs of these STINKY shoes! One for my dghtr,(thinking she would love them as much as I thought I did). As I took both bags, I noticed a strong smell. I pulled my shoes out of the bag and smell was even stronger! I then noticed how mine had wrinkly ripples on the top left sho. I tried them on and throughout an hour. Feet started itching so bad! I demand a refund and have reached out THREE Times & NO response! A chat rep. Offered a $8 credit if I decided to keep the shoes! Why? And now I'm being ignored!

Noracora attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2021
Miss W. Noracora Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

For return:

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.

And as we check, we have replied your emails. Could you please check the spam emails?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Australia
1 review
0 helpful votes
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Not what I expected
October 13, 2021

The problems I have:. The fit is not as good;. I chose the wrong colour; and. A bit too long for my height.

Date of experience: October 13, 2021