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Noracora

3.3

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Noracora Reviews Summary

The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
2,221
value
676
shipping
695
returns
497
quality
4,831

Instant Feedback

194,459 reviews

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Washington
2 reviews
1 helpful vote
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Damaged goods
May 7, 2023

I recently ordered a beautiful top that I was very excited about receiving. When it arrived it was wet and moldy. It took way too long to get a refund and they only refunded $22.95 of my $31.94. I understand that San Leandro, CA is having historical flooding, but that doesn't mean they should ship out wet clothing so it becomes moldy in transit and then try very hard to talk me out of returning it. They never once offered an option to exchange!

Date of experience: April 7, 2023
Miss W. — Noracora Rep
over a year old

Dear valued customer

We deeply apologize for the inconvenience and frustration this experience has caused you. It is unacceptable for a customer to receive a wet, moldy garment that was shipped in this condition. We take full responsibility for this issue and understand your disappointment.

Regarding the remaining $8.99 that you paid for shipping, we understand that it was not your fault that you received a moldy product, and we apologize for any inconvenience caused. As compensation, we will refund the shipping fee to you,The refund will be processed within one week and credited back to your account.

Again, we deeply apologize for the poor experience you had with our products and services. We value your feedback and are committed to improving our processes to ensure that our customers receive quality products and excellent service.

If you have any questions,please contact us by email at [email protected] or by chat online

We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.

Texas
2 reviews
0 helpful votes
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Return customer
April 7, 2023

I've purchased from this company before and I love the look and quality of items I received.

Date of experience: April 7, 2023
Australia
1 review
0 helpful votes
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DIFFERENCE IN SIZES
April 7, 2023
Updated review

IT WAS EXCITING TO SEE MY SIZE LSTED. I TOOK THE CHANCE TO ORDER 3 OF THE BLOUSES OF THE SAME SIZE. SINCE THEY WERE GOING TO BE THE SAME SIZE I WAS EXTREMELY DISAPPOINTED TO SEE TWO OF THEM WERE MUCH SMALLER THAN THE 3RD ONE. I SHAN'T BE DOING THAT AGAIN. THEY WERE THE SAME MATERIAL, SAME PATTERN YEST DIFFEREC GREATLY IN SIZE. I GUESS THAT IS RISK ONE TAKES WHEN ORDERING ON LINE.

Date of experience: April 6, 2023

Brilliant selection
March 7, 2023
Previous review

Brilliant selection

Date of experience: March 7, 2023
Washington
2 reviews
0 helpful votes
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My First and Last Order
May 6, 2023
Updated review

I liked the garment measurements given for most items, but the sizes are all over the place. I would have liked more variety of views of many items; a back and side view would both be nice. When using the zoom feature, the items became blurry, so that does not help much.

The time it takes to get an order, plus the complete lack of communication from the company, ahs made this an experience I do not plan to repeat. I ordered 18 items on 3 March, and have received ten of them as of 6 April. My account is showing one other item has shipped, yet I only have the original estimate for arrival of 10 April and no usps tracking info yet.

I have emailed the company numerous times about updates and never get a response. Most recently I asked them, via there online "submit a ticket" to cancel the remaining 7 items which are still showing as "processing". When I looked at my account a few days later, I see that 6 have been canceled and 1 still says processing. I have emailed them twice as well, asking for a tracking number AND when will I get my refund. I have had NO responses after 4 days (96+ hours).

Several items I received I planned to return, yet when I submitted a ticket for those returns I did not hear anything from the company. After 5 or 6 tries over several days, I finally got someone to "Chat" with me about this. She suggested that I do one of two things, since return shipping would be expensive (I have no idea how much). Option ONE was they would credit me 40% of what I paid for those items and I could keep them. Option TWO was to get 110% credit for the items to use on a future order. While option two sounds better, I chose option one because I do not plan to shop with this company ever again. Companies with predictable quality of products and great customer service will get my loyalty every time, but this company falls short in every way. I hope they will take comments like this seriously and work to give their customers a much better experience.

Date of experience: April 6, 2023
Miss W. — Noracora Rep
over a year old

Dear valued customer

We deeply apologize for the poor experience you have had with our company. It is disheartening to hear that we have not met your expectations in terms of our customer service and order fulfillment.

We appreciate your feedback regarding the garment measurements and variety of views, as well as the issues you have experienced with shipping and communication. We take all complaints seriously and we are committed to improving our services to ensure that our customers have a positive shopping experience with us.

We apologize for the delay in shipping your order and any inconvenience it may have caused. We have processed your request to cancel the remaining items that have not yet been shipped and issued a refund.

Please check your payment account to ensure that the refund has been processed accordingly. We are committed to improving our delivery times and ensuring that our customers receive their orders in a timely manner.

Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work towards improving our services. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you again for your honest feedback, and we will take your comments into serious consideration as we work towards making improvements.

If you have any questions, please contact us by email at [email protected] or by chat online

We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.


I loved the garment measurements given for most items
March 4, 2023
Previous review

I loved the garment measurements given for most items - very good! I would have liked more variety of views of many items; a back and side view would both be nice. When using ZOOM, the items become blurry, so that does not help much.

Date of experience: March 3, 2023
Arkansas
1 review
0 helpful votes
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Customer Service=Nonexistent
May 6, 2023
Updated review

Noracora doesn't care if you are satisfied, they don't about you as a customer at all. We returned items and have not received any sort of any refund and it's been two weeks. When contacted they just ask for all the same information they already received from us and still no answer. Thieves is what they are and their product are trash.

Date of experience: April 6, 2023
Miss W. — Noracora Rep
over a year old

Dear valued customer

We deeply apologize for any inconvenience caused in regard to our return service. After reviewing your case, we have processed the refund for the item you returned. Please check your payment account to confirm that the refund has been issued.

We are committed to improving our return and refund process to provide better service for our customers. If you have any further questions or concerns, please do not hesitate to contact our customer service team at any time.

We apologize for any frustration or inconvenience you may have experienced in regard to our customer service. We take customer service very seriously and it is disappointing to hear that we have not met your expectations.

Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards improving our services.

If you have any questions, please contact us by email at [email protected] or by chat online

We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.


Beautiful choices
March 2, 2023
Previous review

Beautiful choices

Date of experience: March 2, 2023
California
3 reviews
0 helpful votes
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So far not good. Most shirts seemed nice. Some to light of fabric. Would be willing to order again better sizes, but no results in returning items. No phone number to solve problem.

Date of experience: April 6, 2023

So far easy and fun
March 4, 2023
Previous review

So far easy and fun. Anxious to review products

Date of experience: March 3, 2023
Louisiana
1 review
0 helpful votes
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Terrible. NOTHING FIT...
April 6, 2023

Sad, nothing fit. Were unsatisfied and will not try again.

Date of experience: April 6, 2023
Canada
1 review
0 helpful votes
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Don't buy from NORACORA
May 6, 2023
Updated review

The clothing item does not fit according to the size guide chart, the photo's on the website are "photoshopped" look better then they are in reality and returning an item is very difficult due to the lack of receipts and information given in package and on website. I image this is on purpose so people give up trying to return an item.

Date of experience: April 6, 2023
Miss W. — Noracora Rep
over a year old

Dear valued customer

We are sorry to hear that the clothing item you received did not fit as expected and that the photos on our website may have been misleading. We understand that this can be frustrating and we apologize for any inconvenience this may have caused.

Regarding your concerns about returning an item, we apologize for any confusion or difficulty you may have experienced. We strive to make our return process as simple and straightforward as possible for our customers.

We value your feedback and take it seriously. We will review our size guide chart and product images to ensure that they accurately represent our products. Additionally, we will work to improve our return policy and provide clearer instructions for the return process.

Please contact us if you have any further questions or concerns. We appreciate your business and are committed to providing the best possible shopping experience for our customers.

If you have any questions,please contact us by email at [email protected] or by chat online

We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.


No date given for expected delivery
March 27, 2023
Previous review

No date given for expected delivery

Date of experience: February 25, 2023
Tennessee
1 review
0 helpful votes
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Love Noracora
April 6, 2023

I love the designs, so unique. I really like the vibrant colors. Easy to shop and check out.

Date of experience: April 6, 2023
New York
1 review
0 helpful votes
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Good quality
April 5, 2023
Updated review

The quality of the clothes is actually good. I was leery when first ordering became of some reviews but I was very pleased with all the items I received. Wish the shipping wasn't so much and it does take a little longer to get items but they do come and their pricing is great

Date of experience: April 5, 2023

So far so good
February 6, 2023
Previous review

So far so good. Hope they look like the pictures and fit.

Date of experience: February 5, 2023
Indiana
1 review
0 helpful votes
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Unable to make a return
April 5, 2023

Website was easy to use. Ordering was easy, but it did take quite awhile for items to arrive. Was unable to get instructions on how to make a return.

Date of experience: April 5, 2023
Michigan
1 review
0 helpful votes
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Dresses
April 5, 2023

It was good, return was a bit confusing. Finally was able to.

Date of experience: April 4, 2023
Georgia
1 review
0 helpful votes
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I have tried to check out 3 or more times I used the same number and it finally went thru I was just about to delete

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Theresa
April 4, 2023

Very easy but could not get my discount. The product was nice and will probable order again

Date of experience: April 4, 2023
Arizona
1 review
0 helpful votes
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Kegraves
April 4, 2023

Purchased one item before from NoraCora, took a very kong time to get it,
But really liked the item after I RECEIVED IT. Hope these items ship faster,
And are as happy with them as I was on. The first Item.also, didn't realize that
Some of the items, the material was quite heavy.

Date of experience: April 4, 2023
Peru
2 reviews
0 helpful votes
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Easy way to shop online special and beautiful items

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Great service
April 4, 2023
Updated review

I wish there were more photos of each product and that the photos of the tops showed them loose as well as tucked in. One of the tops I ordered is a fabric that is a bit stiffer and more transparent than I expected, but nice enough to keep.

Date of experience: April 4, 2023

I wish the photos of the tops showed them loose as...
March 5, 2023
Previous review

I wish the photos of the tops showed them loose as well as tucked in.

Date of experience: March 5, 2023

Easy site to navigate, nice products
October 30, 2022
Previous review

Easy site to navigate, nice products.

Date of experience: October 30, 2022

Extremely easy to navigate the site
October 22, 2022
Previous review

Extremely easy to navigate the site.

Date of experience: October 22, 2022
New York
2 reviews
0 helpful votes
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Takes awhile to get
April 3, 2023

These shoes took a few weeks to get. The shoes are cute. I'm too used to Amazon's next day deliveries!

Date of experience: April 3, 2023
Pennsylvania
1 review
0 helpful votes
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Disappointed
May 3, 2023
Updated review

Quality & items I received are lesser quality than expected.
Also returns very difficult & at my expense.

Date of experience: April 3, 2023

Very satisfied, thank you
March 3, 2023
Previous review

Very satisfied, thank you

Date of experience: March 3, 2023
Pennsylvania
1 review
0 helpful votes
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I have ordered a few things. The quality is not bad. It has more of a silky feel than cotton. The clothes run big, even the small sizes. They come neatly packaged in silk bags. They just don't fit right, too wide like its for bigger size women. They also make you pay shipping which is in China, so if something doesn't fit, forget about returning it. Don't order anything from China.

Date of experience: April 2, 2023