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The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
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I recently ordered a beautiful top that I was very excited about receiving. When it arrived it was wet and moldy. It took way too long to get a refund and they only refunded $22.95 of my $31.94. I understand that San Leandro, CA is having historical flooding, but that doesn't mean they should ship out wet clothing so it becomes moldy in transit and then try very hard to talk me out of returning it. They never once offered an option to exchange!
I've purchased from this company before and I love the look and quality of items I received.
IT WAS EXCITING TO SEE MY SIZE LSTED. I TOOK THE CHANCE TO ORDER 3 OF THE BLOUSES OF THE SAME SIZE. SINCE THEY WERE GOING TO BE THE SAME SIZE I WAS EXTREMELY DISAPPOINTED TO SEE TWO OF THEM WERE MUCH SMALLER THAN THE 3RD ONE. I SHAN'T BE DOING THAT AGAIN. THEY WERE THE SAME MATERIAL, SAME PATTERN YEST DIFFEREC GREATLY IN SIZE. I GUESS THAT IS RISK ONE TAKES WHEN ORDERING ON LINE.
I liked the garment measurements given for most items, but the sizes are all over the place. I would have liked more variety of views of many items; a back and side view would both be nice. When using the zoom feature, the items became blurry, so that does not help much.
The time it takes to get an order, plus the complete lack of communication from the company, ahs made this an experience I do not plan to repeat. I ordered 18 items on 3 March, and have received ten of them as of 6 April. My account is showing one other item has shipped, yet I only have the original estimate for arrival of 10 April and no usps tracking info yet.
I have emailed the company numerous times about updates and never get a response. Most recently I asked them, via there online "submit a ticket" to cancel the remaining 7 items which are still showing as "processing". When I looked at my account a few days later, I see that 6 have been canceled and 1 still says processing. I have emailed them twice as well, asking for a tracking number AND when will I get my refund. I have had NO responses after 4 days (96+ hours).
Several items I received I planned to return, yet when I submitted a ticket for those returns I did not hear anything from the company. After 5 or 6 tries over several days, I finally got someone to "Chat" with me about this. She suggested that I do one of two things, since return shipping would be expensive (I have no idea how much). Option ONE was they would credit me 40% of what I paid for those items and I could keep them. Option TWO was to get 110% credit for the items to use on a future order. While option two sounds better, I chose option one because I do not plan to shop with this company ever again. Companies with predictable quality of products and great customer service will get my loyalty every time, but this company falls short in every way. I hope they will take comments like this seriously and work to give their customers a much better experience.
Dear valued customer
We deeply apologize for the poor experience you have had with our company. It is disheartening to hear that we have not met your expectations in terms of our customer service and order fulfillment.
We appreciate your feedback regarding the garment measurements and variety of views, as well as the issues you have experienced with shipping and communication. We take all complaints seriously and we are committed to improving our services to ensure that our customers have a positive shopping experience with us.
We apologize for the delay in shipping your order and any inconvenience it may have caused. We have processed your request to cancel the remaining items that have not yet been shipped and issued a refund.
Please check your payment account to ensure that the refund has been processed accordingly. We are committed to improving our delivery times and ensuring that our customers receive their orders in a timely manner.
Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work towards improving our services. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you again for your honest feedback, and we will take your comments into serious consideration as we work towards making improvements.
If you have any questions, please contact us by email at [email protected] or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.
I loved the garment measurements given for most items - very good! I would have liked more variety of views of many items; a back and side view would both be nice. When using ZOOM, the items become blurry, so that does not help much.
Noracora doesn't care if you are satisfied, they don't about you as a customer at all. We returned items and have not received any sort of any refund and it's been two weeks. When contacted they just ask for all the same information they already received from us and still no answer. Thieves is what they are and their product are trash.
Dear valued customer
We deeply apologize for any inconvenience caused in regard to our return service. After reviewing your case, we have processed the refund for the item you returned. Please check your payment account to confirm that the refund has been issued.
We are committed to improving our return and refund process to provide better service for our customers. If you have any further questions or concerns, please do not hesitate to contact our customer service team at any time.
We apologize for any frustration or inconvenience you may have experienced in regard to our customer service. We take customer service very seriously and it is disappointing to hear that we have not met your expectations.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards improving our services.
If you have any questions, please contact us by email at [email protected] or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.
So far not good. Most shirts seemed nice. Some to light of fabric. Would be willing to order again better sizes, but no results in returning items. No phone number to solve problem.
The clothing item does not fit according to the size guide chart, the photo's on the website are "photoshopped" look better then they are in reality and returning an item is very difficult due to the lack of receipts and information given in package and on website. I image this is on purpose so people give up trying to return an item.
Dear valued customer
We are sorry to hear that the clothing item you received did not fit as expected and that the photos on our website may have been misleading. We understand that this can be frustrating and we apologize for any inconvenience this may have caused.
Regarding your concerns about returning an item, we apologize for any confusion or difficulty you may have experienced. We strive to make our return process as simple and straightforward as possible for our customers.
We value your feedback and take it seriously. We will review our size guide chart and product images to ensure that they accurately represent our products. Additionally, we will work to improve our return policy and provide clearer instructions for the return process.
Please contact us if you have any further questions or concerns. We appreciate your business and are committed to providing the best possible shopping experience for our customers.
If you have any questions,please contact us by email at [email protected] or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.
I love the designs, so unique. I really like the vibrant colors. Easy to shop and check out.
The quality of the clothes is actually good. I was leery when first ordering became of some reviews but I was very pleased with all the items I received. Wish the shipping wasn't so much and it does take a little longer to get items but they do come and their pricing is great
So far so good. Hope they look like the pictures and fit.
Website was easy to use. Ordering was easy, but it did take quite awhile for items to arrive. Was unable to get instructions on how to make a return.
It was good, return was a bit confusing. Finally was able to.
I have tried to check out 3 or more times I used the same number and it finally went thru I was just about to delete
Purchased one item before from NoraCora, took a very kong time to get it,
But really liked the item after I RECEIVED IT. Hope these items ship faster,
And are as happy with them as I was on. The first Item.also, didn't realize that
Some of the items, the material was quite heavy.
Easy way to shop online special and beautiful items
I wish there were more photos of each product and that the photos of the tops showed them loose as well as tucked in. One of the tops I ordered is a fabric that is a bit stiffer and more transparent than I expected, but nice enough to keep.
I wish the photos of the tops showed them loose as well as tucked in.
Easy site to navigate, nice products.
Extremely easy to navigate the site.
These shoes took a few weeks to get. The shoes are cute. I'm too used to Amazon's next day deliveries!
Quality & items I received are lesser quality than expected.
Also returns very difficult & at my expense.
I have ordered a few things. The quality is not bad. It has more of a silky feel than cotton. The clothes run big, even the small sizes. They come neatly packaged in silk bags. They just don't fit right, too wide like its for bigger size women. They also make you pay shipping which is in China, so if something doesn't fit, forget about returning it. Don't order anything from China.
Answer: My thanks to all commenters here. You just saved me from an expensive mistake!
Answer: Suggest you immediately contact your card company and cancel and dispute as they do not respond to emails. Just once in awhile a random email to say in process. You should get money back as they haven't shipped yet. Per their advertised policy you can cancel tell your bank. As didn't ship yet. When they do if they do send anything it is garbage.
Answer: I am in the same situation. I can't get the return form. Do you have the correct return address? They don't respond to me. Thanks!
Answer: I recently filed a complaint against Noracora with the Federal Trade Commission. In addition, I opened a case against them with United States Postal Service for mail fraud, since they are shipping falsely advertised goods through the United States Postal service. I invite all who've experienced the same false advertising, terrible quality and customer service from this company with no return policy and no way of getting your money back to do the same. Let's stop these thieves!
Answer: They're a fraudulent company. They will send you an address in Guangzhou and have you pay postage and then refuse your package in their country. Call your credit card company and do everything they ask so you will get a credit back to your account. YOU WILL NEED TO DEMONSTRATE ALL YOUR EFFORTS AND CONTACTS MADE TO RESOLVE. DO NOT SPEND MONEY ON POSTAGE. THIS IS A WASTE OF TIME AND MONEY.
Answer: MAJOR SCAM... THEY SHOULD BE ASHAMED OF THEMSELVES
Answer: What's the difference?! I emailed and you won't do a single thing about it! This place is a scam and are THIEVES! The clothes are cheap nasty crap with the sizing totally off! I'm completely disgusted! The stuff has to go back to CHINA! And pay customs costs! ABSOLUTELY DEPLORABLE ESPECIALLY AFTER Covid! You people disgust me! Shop at ACTUAL stores people, avoid scam places like this!
Answer: Yes they are scammers. Multiple sites. If the models have no heads, site is not legit.
Answer: Most likely you'll be waiting another two months for your items. I ordered 5 items on May 21. I received two of the items yesterday (July 20), one of which is nothing like the image on the site. The other three items I have no idea where they are or when/if I'll even get them. Hard lesson learned, for sure!
Answer: Yes yes and yes! Crappy clothing that you have to send back to China which is EXTREMELY EXPENSIVE. Lesson learned!


Dear valued customer
We deeply apologize for the inconvenience and frustration this experience has caused you. It is unacceptable for a customer to receive a wet, moldy garment that was shipped in this condition. We take full responsibility for this issue and understand your disappointment.
Regarding the remaining $8.99 that you paid for shipping, we understand that it was not your fault that you received a moldy product, and we apologize for any inconvenience caused. As compensation, we will refund the shipping fee to you,The refund will be processed within one week and credited back to your account.
Again, we deeply apologize for the poor experience you had with our products and services. We value your feedback and are committed to improving our processes to ensure that our customers receive quality products and excellent service.
If you have any questions,please contact us by email at [email protected] or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.