NoomReviews 74

Worst customer service. They expect you to remember a year from when you signed up to cancel your subscription because god forbid you forget they will charge your card WITH NO WARNING! And refuse to refund your money. The program is not worth the amount of money. If I could get negative reviews I would. Never again

I tried it. Don't bother with the hype, it's old school behavior modification. Most of their "help" is canned. So I called to cancel, sent and email and got a "sorry to see you go". That was last year. Guess what, today they "renewed" my membership to the tune of $175! When I wrote to say that I cancelled it a year ago they said "so sorry, the auto renew wasn't turned off. No refunds are given for auto renews but we'll cancel your membership for next year." WTF! How do you "auto-renew" an account they closed a year ago. DO NOT SIGN UP FOR THIS! It's a FRAUD and they continuously take your money!

I was charged $159.00 this morning for "automatic renewal" of Noom. As I have not used it in months I called the company asked them to reverse the charge. They refused and said I agreed "in the fine print" to automatic renewals. THEY JUST CHARGED ME A COUPLE OF HOURS AGO AND THEY REFUSED! Buyer beware.
Don't do business with them!

Once you are locked in you are stuck! Not much support other than lots of articles. My "weight loss coach" was not existent. Still trying to get my subscription cancelled, not easy!

I would give zero stars if I could. TERRIBLE customer service. The program itself, was "mediocre at best" but when they charged me to renew and I thought I had cancelled my subscription, they basically told me "too bad". I reached out SECONDS after getting the email that my card was charged $175+ and explained the situation and no matter what they refused to give me any sort of refund. I haven't used the app in 6 months and had to re-download it just to message them. They claim they send out a notification that renewal is coming up, but I did not get that email. What a scam out of $175. They must stay in business based on people who sign up, stop using the app and forgot (or in my case, think they cancelled but their website is junk) and then refuse to be good humans and work with people.

I joined Noom in April 2020 when I saw a number on the scale I'd never seen before. After 4 months I'd lost 8 pounds following Noom. I then stalled for weeks. I kept my calories to 800 and eventually lost 4 more pounds but I gained it back. I was stuck at this weight. The Noom articles then started preaching accepting where your body wants to be. I kept at Noom for 2 more years. My body wanted to stay at this weight. I refused to accept this. On Easter Sunday 2022, I joined EasyFast and I've dropped 30 pounds in 2.5 months. I went back to losing weight as I always have. I restrict my calories, I don't eat at night, and I fast till noon. I workout throughout the day with walking, gym workouts, Pilates, weights. I workout 2 hours every morning. Noom didn't help me reach my goals. I was supposed to accept being stuck at a weight that was 30 pounds above my goal. I'm back down to my high school weight and feel beautiful again. I feel light. I feel confident. I stayed with Noom to complete this journey by graphing my way back to 124 pounds. Look at the people on Noom commercials. They are all 40+ pounds overweight. They were obese to start with. They needed to lose 100+ pounds. If you are morbidly obese this program like other weight loss programs will work for you but it will stop at a weight that is still overweight but maybe you'll be happy with. I've fought to be thin all my life. Noom can't get you there if you only have 20 or 30 pounds to lose to return to a slender physique. Noom thinks an overweight BMI is a good weight for us. I disagree.

I think overall Noom did some things well and some things didn't work for me.

I think the main thing Noom is good at is both incorporating compelling content into short snippets throughout the day, which included some helpful tips, at least one of which I am still doing (weighing myself every day). I thought the app was easy to use and very user friendly, and I suspect the accountability option - and having a human being check in on you (even if it felt a little automated) could be useful.

However, I didn't feel like it was actually the most helpful in action. Logging food felt pretty clunky compared to my past experience using MyFitnessPal.com, and it just didn't seem to be based around a lot of nutrition science in a way that I would like.

I signed up, believing I could cancel at any time, as was indicated on their site. After a few days I realised this service was not for me. Too many pages to read on a daily basis and a complex app. I cancelled. But the monthly subscription CONTINUED to be deducted from my credit card for months. I only noticed this some months later, and so lost about 5-6 months of deductions. Then I started the process of dealing with their service department. The person was helpful and agreed to stop further deductions, but was not the least apologetic. So buyer beware! It's not as easy to stop/cancel your subscription as they indicate. An online cancellation is NOT possible, you will have to deal with a service desk person to have the service cancelled. I'm listening to a BBC podcast about online scams at the moment, and it's this podcast that has prompted me to write this review. More people need to know about this site. Pity I didn't check out the other customer reviews here first. No wonder their review rating is so low.

I reached out to Noom 4 times trying to sign up for a full year. No one has helped me at all. So glad I did not get signed up. Even gave my phone number and they have my email. Responses are so incompetent. Don't waste your money. This company is a JOKE!

I tried using that for non-standardized measurement units ( Cups, Teaspoons, Tablespoons, etc.) but that's all I found useful in this service.
Also, the "free trial" is actually a subscription that will renew after the trial ends. Would be highly appreciated if you mention that with a bit bigger letters during the purchase.
The website is actually nice and pretty user-friendly.

I signed up for Noom in November and paid 129.00 for 6 months, until 4/28/20. On February 18th, I asked my coach about stopping the automatic re-up, just to have control over credit card charges. I made it clear that having financial control was my only motive. I was offered 19.00/ month when I canceled the auto subscription. Fine. I signed up for that, without automatic payments. I never heard from my coach again. On March 28th, I asked for a refund for the lack of coaching. I was immediately kicked off the program even though I still had a month to go. Then, they refunded me a lousy 32 bucks. All in all, I had no coaching for about three months, half of February, all of March and all of April. I have been going back and forth with them, getting emails saying that I am not responded to the help tickets even though I am, getting no apology, no offer to try a different coach, no acknowledgment that I was ignored by my coach for a month before I said anything about it, no apology for just kicking me off when the problem was the lack of coaching. Super disappointing.

As a minority - one who uses a flip phone, desktop computer, and land line, exclusively, I'm not a customer for Noom's services. Unfortunately, I wasn't aware of this before signing up for the free trial. I was not informed that only those with Smartphone's can use Noom. I am now aware of how the world works and that a certain segment of the population can't use this service. That said, I emailed customer service and got a quick emailed response telling me my trial was cancelled and the fee was refunded. Can't complain about that.

My wife signed me up for a free trial on noom.com. Turns out it wasnt free, it was $129. Their product is a coached food log system. They set my calories at 1400cals. I am 190lbs, 5'9" and fit. My 1st day following Noom.com I pasted out during my workout while holding a 200lb log overhead during PT. I asked my coach Vanessa if I was really supposed to be eating 1400cals? "Yes" How many people have been enrolled and endangered by these coaches? When I asked for a refund, nope. Said I didnt cancel within the specific time period.