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The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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If you are looking for an RC car, plane or even tank these are the guys to go to. Such a great range of high quality "toys".
I wouldn't go anywhere else and have been a customer for 7+ years
I was absolutely appalled by the level of service I got from this company. I returned a scooter due to it being unsuitable. I ended up having to claim my refund back through my credit card. NEVER AGAIN will I use this site or company!
Would happily shop here again was easy and nice and cheap to order just waiting for My part to arrive :)
This is our second purchase of ebikes from Nitrotek, fast and efficent service, great quality and great bikes
I placed a order (*******) on Sunday evening via bank transfer which save you some £££ the website is easy to use and navigate. My order arrived in 2 days and is absolutely perfect and exactly what i was looking for! The instructions were easy to read and has list of parts and there part numbers, and also how to adjust the steering etc! I will definitely be shopping here again for spares and for my kids for there birthdays and Xmas!
Appalling. Bought a petrol motorbike from their website, it was delivered with multiple damages. Proof of damages supplied straight away. They refused to collect it or offer to refund my return postage. Had to return at my own cost, then they tried to blame the return courier for the damages, but supplied no proof. I took them to the small claims court and had all my money plus return postage costs and court costs refunded that way. Know your consumer rights if you are looking to use this company, and read all the other terrible reviews which unfortunately I didn't do! Over 6 months it took to get all my money back from them. Stay well away from them.
I have ordered two remote control cars from nitrotek now and quite a few parts to fix them too. Shipping is fairly quick as expected and item came undamaged, great service. Order no. *******
Always have good stock. Website easy to navigate. Gear competitively priced. Highly recommended. AAA +++
Great fast post and what i ordered one thing is that my yama broke two rear diffs hopefully this new one will be stronger not nitrotec folt will always use them can the diff be made out of something stronger?
Ordered a E scooter from this company. Big mistake they take your money then don't answer your email and if they do answer your email it don't make sence. Please avoid. I purchased for my son he never got is E scooter in so glad I paid via PayPal as I got my money back a week later thank god. Avoid or purchase at your own risk. Please read the feedback prior buying. Believe me I wish I read there feedback first.
Websites great easy to work around and guaranteed to have what is needed and all for a decent price.
All the parts I needed, very easy and fast cheap shipping
Quality parts
Good prices and lots of stuff to choose
Bought a buggy and set of wheels fast delivery even whilst in covid still no delays easy site to use
The ordering process was very easy, I haven't received product yet as I've only just ordered. It would've been 5 stars but I wanted to order a battery upgrade but not in stock.
Good reviews on the product I have purchased only thing, I would recommend for the company is too improve the tracking system on your accounts as I am unable to see my order.
Order number - #*******
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

