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The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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I recently bought an RC car for my son for Christmas. The website is easy to use, has plenty of product information and loads of advice on which extras to buy. Prompt delivery of the purchase too, I would definitely recommend this site.
Nitrotek is a good company and have all your needs from nitros to full electric builds. They are extremely professional and highly recommend
Very clear website when looking for needed parts I thought the searching by Id number was a very nice touch.
This company is full of lies about the status of my shipment i ask them to have my shipment shipped before Christmas and they fail to provide my shipment now my son going be upset on Christmas
I bought an RC car for by son via their website in mid November. Its now Xmas Eve and still no show. Crap customer service with no explanation for delay other than blaming COVID-19! Refused a refund by the company!
What an absolute $#*! show!
Nitrotek have not responded to my questioning of where my order even is after emailing and messaging on their Facebook which is not good customer service. I placed my order on the 14th of December at 14.20, i was then forced to pay 10 pound delivery. And still haven't got my parcels a week later and no correspondence either.
I would like to thank nitro tech for a good service, my buggy arrived on the date that they had said it would. The buggy looks like a great bit of kit although I haven't tried it yet due to the corona virus but I will be out with it as soon as I can. Thanks a lot once again Andy S.
Lovely range of rc racing cars, Accurate information posted on the website & lots to choose from.
3rd purchase from these guys & haven't been dissatisfied.
Thanks guys
They charged me 500 bucks never called or confirmed my order even though I was charged there no way to contact anyone the refuse to call me after months of waiting for a email. That was condescending and never answered any of my questions. They didn't give me a ticket number. And they just kept asking for one. So don't order from them the number is fake
Appalling After Sales Service. After agreeing a voucher refund of £49.99 this company have refused to honor the vouchers on a subsequent attempted purchase. Quite simply they have ignored all emails and seem to think this is OK. Be vary wary of this shady outfit
Quick and easy to make order. They responded quickly to let me know payment was taken and when delivery will be.
Order N⁰ # *******
I was looking to build my own nitro car. Nitrotek had the Cyclone in stock and it arrived within a week. Very happy I ordered some upgrades and they also arrived within a week. Good service and they also replied to my emails quickly. No complaints with this site.
Been trawling the internet looking for drift cars for my kids and come across this wrx subaru which looks fantastic, order number is #*******, cant wait to see my kids faces on Christmas day when they see there cars, i will be ordering 2 different cars in the coming weeks also
The item is being held by UPS, I am unable to speak to UPS directly and Nitrotek are not answering my emails. They have shut their phone line due to coronavirus. Their email states if you email us more than once, we will take longer to reply, so I am in a bad situation not knowing if my item has been sent back by UPS. I need the item to arrive urgently so now I am in a situation where I will need to buy a second item and return the first one if it ever arrives...
Waiting for quad to be shipped was told that I preordered it and not ordered it so when confusion was sorted out it all fell into place and my quad will arrive at nitrotek on 3rd of December and will be shipped to us after that date
Absolutely amazing service quick resonse. Fast delivery of item and a really great product.
Son has had amazing fun with the car and Xmas is around the corner so more orders soon.
Thanks for the help
Service has been 2nd to none during lockdown really impressed with the speed I recieve parcels at! Excellent
MY Z6 electric bike was delivered 16/11/20 when unpacked parts missing/no battery charger-no peddles-no lights tried to get in touch with nitotek cannot log in. Dont know to send it back.
Buying items is quick and simple. If you want to return a faulty item however isn't their strong point. I have warrenty on my rc car but won't accept the photos and evidence I have shown them to believe it is covered, they want the whole car shipped to them for inspection when I've already sent them agreed photos.
My first nitro model from NitroTek. Easy to shop and fast delivery. Very happy with the new purshase. Kids loves it. First few days was a bit hard to break in the engine and do adjustments, but after that WOW. Fantastic model and very fast for the beginner. Thanks NitroTek
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

