On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NitroTek Reviews Summary
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought many items from Nitrotek and they have a superb customer service! So pleased! Highly recommended! Order #******* From Tom Geldeard
Very happy to receive the chosen RC as described. Packaging was very good and all is working fine. My son is over the moon. He may be looking for an up-grade down the road so this could end up costing me!
I spent £479.00 on a R/C car. It arrived all ok but after 1 run, I've had endless electrical problems. The company say on their website that they honour a returns, refund policy but they don't.
You can't phone them and they've ignored all requests for a refund through their online system.
I'm now stuck with an unusable car.
Can't believe they are allowed to operate in this way. It's supposed to be against the law.
Service they have provided so far has been top notch. From keeping me informed to the delivery service to providing a great product.
Thanks to the chaps at nitrotek
A simple, quick and easy site to use. Managed to find spares for my obsolete heli at brilliant prices... As lond as the spares are available Nitrotek will be my port of call for any other spares
I've just bought a petrol buggy for my son.
This company has so many bad reviews that I wished I had checked out. The product I purchased is of poor quality even though it was the most expensive r/c car at £479.00.
It has had so many faults and the company are totally non contactable by phone and have totally ignored my refund request. AWFUL! Please do not take the risk. There are lots of alternative shops.
Great car just as described fast delivery thanks. My son will love this on his birthday he's been wanting one of these for ages
Good prices, super fast delivery, love getting my toys soon after paying for them, and paying by pay pal just great cheers
I think I'll be shopping here more often because I will be needed parts for my monster truck :) an I'm not sure what the delivery is like yet as it is my first time shopping here but if all is well then yeah 100% shopping here for parts for my beast :)
Haven't received product yet as only just ordered but was very quick and free next day delivery! Car has free starter and nitro fuel...
I found this web site easy to use and navigate ordering ways simple but I wish the writing was bigger so I didn't need to enlarge the page
There is nothing good or honest about this company. Great hobby to have, don't spoil it through trying to deal with these guys. Wrong parts sent, missing parts sent, secondhand parts sent but charged full price. All round shocking
Nitrotek offer a great range of RC products with a comprehensive swathe of replacement parts. Great service too.
Easy transaction and quickly processed, great range of parts for al RC hobbies at reasonable prices and easy to find and well designed pages for ease of search... will use again!
I purchased a remote control car for my son's birthday, from the start it has never worked.
I am trying to get a refund under the companies well publicised 14 day no quibble returns policy. UTTER CRAP! They are not interested in helping you when things don't work, they are putting up barriers to giving my money back, they don't care about how upset my son is and ruining his birthday. There has no been one word of apology or remorse from them. They really don't give a damn once they take your money. OMAR FARRA is the director running this cowboy outfit.
DO NOT DO BUSINESS WITH THIS MAN OR HIS COMPANIES, UTTER IGNORANT COWBOYS!
Bought online after calling to check they were in stock. Waited and waited, only to be told they were out of stock. This happened twice, wont be using them again.
Ordered the condor pro ( pro stand for professional it can't lol) usual pattern as described hundreds of times on these review sites, my experience buggy steering servo crunching and very unresponsive literally after 15 mins run time no crashes no user error. The exhaust gasket hanging off of 1 side emitting fuel & oil all over the buggy, bit disappointing but nothing that can't be repaired or so I thought, now starts the trouble? Contacted nitrotek via e mail, usual pattern waited 4 days for reply, asks for more info so respond another 4 + 5 days for reply. They asked me to send photos of car issues which I done straight away you guessed it no response they stall you and try to drag it out as long as possible. They then pass all responsibility of faults on to the user and go down the route of user error. I was lucky I stopped dealing with em and contacted pay pal I did get full refund & postage refund aswell. In my experience your are handing over your hard earned cash to a ( company), who to be frank don't really care and are quit happy not to help or resolve any issues you WILL have with your purchase. Avoid
My experience of Nitrotek (relating to support case ******* is disgusting). They sell faulty goods, after sales only via email (they say there is no phones. How convenient!), Item under a month old and faulty, so under warranty, they force us to pay for return postage, their responses are dishonest, and basically trying to steal my money... DO NOT SHOP here. I'M DISGUSTED at how dishonest they are!
From the business
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members