NitroTekReviews 871

Order no *******. 4th August 2017.

Good price and quick postage. However, my rc car does not work and you cannot phone up to speak to anyone. Instead a online ticketing system is used which means you have to wait up to 24rs for a response. The response was then not relevant to my car model and no different to what i had already read on the internet and mentioned in my original query. After replying I then have to wait an age for a reply back again hence a simple conversation could take days to complete. I then read the terms and I have to pay my own return postage which potentially will be refunded if nitrotek decide to do so.

Looking at review sites poor after sales care is a common theme so since I gave up waiting for another response I went to paypal and raised a complaint there. I immediately got an automated response from nitrotek with a credit memo, with the cheek to deduct an "adjustment fee" of £2.79. Not big money but the principle is shocking. In all, if you want any kind of after sales service avoid this company and pay a little extra from a local model shop. This is really annoying as I really like the look of the car but after sales service this bad just shouldn't happen in the 21st century.

UPDATE: it's now 21st August and I still have no refund. I was offered a Paypal refund of the initial money, but told them I would not close the dispute until my return postage cost is reimbursed. The transmitter was found to be faulty.

The actual sales side is quick and efficient and goods are delivered on time and as promised. The after-sales leaves much to be desired. Had issues with orders and it took the senior management to get involved to rectify and resolve. In the end, I got the result that I wanted, albeit being left with a sour taste. I will not be returning. My advice to Nitrotek: treat a customer as you would like to be treated yourself. In the end... the customer has a lot more clout than you'd like to think.

Bought a rc car fuel was leeking and oil leaked from shock adsorbors, took ages with emails complaining they took it back to test it, said I had unscrewed screws on shocks, which I hadn't couldn't find a leak, said I has used a lot and worn tyres brock a clip on fuel tank wanted twenty five pounds to repair. They wouldn't refund, the car was poor quality and not fit for purpose, I'm having to pay ten pounds to get car back. I'm never using them again advise to avoid them and go to specialists hobby, shop where you can get good advise and see a person.

Son put all his birthday money together and was so excited but truck wouldn't work. Couldn't talk to anyone. Finally they advised to warm with a hairdryer (strange advice). Still didn't work. Had to pay £26 to send back. They checked + said it worked and wouldn't refund as we'd sent back with fuel in and he had spilt onto packaging. We had to put fuel to try to start it! If anyone has had success with small claims court, please can they give me any advice.

Like many others I purchased an item for my sons birthday but this was faulty from the start. They have no phone lines to actually speak to anyone, only via online support tickets which takes ages to gain responses from. I sent the item back which has been inspected by there technician and guess what, it has no faults and they will not refund any money. The rc car does not turn so I don't understand how they can say this. Will be taking this to the small claims court. STAY AWAY!

BEWARE! First the reviews on here you will all see have a purchase order on them, this is a bribe before you have the product for a £5 credit to leave a false positive review. Search other websites and you will see ONLY negative reviews, you cannot talk to anyone from customer service or repairs. I tried to collect 2 items for my sons birthday they said no problem bring ID, totally fair, when I got there I showed my ID which was a passport and utility bill, they then said they wanted to scan my passport and utility bill; with those two document scanned I have given away my identify plus you are not allowed to scan a passport unless you can prove you have encrypted and secure facilities like a solicitor etc. Go to the unit and you would not want to give them your address the way they treat you leaving you in a hallway.

My I suggest it is safer going on a well known auction site and you will have security. My problem now is 3 days later I do not have my sons birthday present!

Their reason for scanning my passport was they wanted a picture; I told them you are fine to take my picture, take details from my passport but not actually take it out of my sight and scan it. They leave you in a hall of an old mill and shut the service counter hole so you have no idea. Service and customer relations are zero. I have reported to the Police and Trading standards.

Their help, they cancelled my order so I am now struggling to get my son his birthday present on time. So disappointing as they are a local company and I would rather support local always but not in this case.

Companies need to protect themselves from fraud understandable but this is not acceptable, can you think of any time you have bought online and collected where they want to not look at your ID but scan it. This is also against the data protection act.

I even phone to try and speak to someone in sales and they were not interested, the person on the next desk would not speak to me. Remember also I went in person, imagine if you do not live local!