Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of NitroTek

NitroTek

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate NitroTek?
grey stargrey stargrey stargrey stargrey star

NitroTek Reviews Summary

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188

We monitor reviews for authenticity

GB
1 review
3 helpful votes
Follow Les H.
Unfollow Les H.
Share Review
Report Review

AVOID AT ALL COSTS
September 24, 2017

My first advice, and words would be, if you are an easy going person, who hates stress, and having to deal with rude, arrogant, and self righteous consumer law swerving companies, avoid these guys at your peril.
~
At 62 years old, and very experienced in the world of rc planes, I am a very easy going amicable guy, not quite what you would call nasty or cynical, but, from my own experience, and googling similar scenarios to my own, would be very very suspect that a lot of reviews for this company may be self written to keep the numbers up.
I bought a rc plane, the motor seized on 1st flight, and they said it was my fault, I should have informed them upon delivery day it was faulty.
Very hard to do when it is supplied in kit form.
I found the communication from them, and the tone of messages, more than rude, and not at all customer friendly. ~
IT IS YOUR FAULT - YOU HAVE NO RIGHTS - YOU HAVE NO WARRANTY -
Well Mr Nitrotek, This is England and yes i do, you sold me faulty goods, I have consumer rights and buyer protection through PayPal, so I will be having my £140 back whether you like it or not.
I can only say, in a hope I may help someone else who may possibly fall into the trap of a nice looking website ~ BUYER BEWARE ~ AND PLEASE PLEASE PLEASE ~ GOOGLE REVIEWS OF THIS COMPANY BEFORE you give them your hard earned cash.
I really do hope this stops anyone falling into my scenario, but don't worry about me I WILL WIN. 100% XX

Date of experience: September 24, 2017
GB
1 review
0 helpful votes
Follow Ian F.
Unfollow Ian F.
Share Review
Report Review

Quick easy spot on
September 20, 2017

Always seem to have what I'm looking for. No nonsense ordering and fast delivery. Top notch service.

Order number *******

Date of experience: September 19, 2017
Singapore
1 review
0 helpful votes
Follow Harry J.
Unfollow Harry J.
Share Review
Report Review

Excellent
September 17, 2017

Easy to use website and paying is excellent service as always prices always competitve and free postate is a bonus

Date of experience: September 16, 2017
GB
1 review
0 helpful votes
Follow Craig E.
Unfollow Craig E.
Share Review
Report Review

All good
September 17, 2017

Again my purchase was completed without any issue. Items were well protected by packaging & received in good time. Tracking details are always a bonus.
*******

Date of experience: September 16, 2017
GB
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Uploading images and tech information is so simple, communication is simple but not really helpful, these goods are brilliant uploaded 16 at first to see what response I got, received loads of viewings and my first order within 10 days. Brilliant. Make sure you know the procedure as trade communication is via email only, they will not or cannot assist on the phone

Date of experience: September 12, 2017
GB
1 review
0 helpful votes
Follow Kieran M.
Unfollow Kieran M.
Share Review
Report Review

Affordable products
September 9, 2017

Stocks a wide variety of products that are hard to find elsewhere at good prices, these include the 1/16th nitro rc cars as well as the very affordable 1/5th scale petrol vehicles.

#*******

Date of experience: September 8, 2017
GB
1 review
0 helpful votes
Follow Phil L.
Unfollow Phil L.
Share Review
Report Review

Really good
September 8, 2017

Quick and easy to order thanks again would recommend to friends and family and some amazing offers helpul in every way possible

Date of experience: September 8, 2017
Washington
1 review
0 helpful votes
Follow Catherine S.
Unfollow Catherine S.
Share Review
Report Review

Brilliant and helpful
September 6, 2017

Helpful in every way. Would recommend this site to family and friends. Happy with items purchased from the website.

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
Follow Vikki B.
Unfollow Vikki B.
Share Review
Report Review

Fantastic!
September 6, 2017

Brilliant quality items at competitive prices!
Everything you need for your RC car and more all under one roof!
I would definitely recommend this website to anyone!

Order #*******

Date of experience: September 6, 2017
Isle of Man
1 review
0 helpful votes
Follow R W.
Unfollow R W.
Share Review
Report Review

THE SITE IS GREAT TO NAVIGATE. EASY TO USE AND YOU CAN FIND EVERYTHING WITH NO HASSLE. WILL ALWAYS USE AGAIN

Date of experience: August 31, 2017
GB
1 review
0 helpful votes
Follow Barry l.
Unfollow Barry l.
Share Review
Report Review

Yes I had a good experience delivery is good it comes very next day not had any problems with any of the buggies I've bought didn't need customer services the only thing I do stay that it would be good if you could have a telephone number for customer services rather than the ticket takes too long to sort your problem out if you have one

Date of experience: August 30, 2017
GB
1 review
0 helpful votes
Follow Ryan R.
Unfollow Ryan R.
Share Review
Report Review

******* easy to understand info and next day delivery petrol rc cars for less than nitro awsome thanks guys

Date of experience: August 29, 2017
Ireland
1 review
0 helpful votes
Follow Flor S.
Unfollow Flor S.
Share Review
Report Review

Battery not working
August 29, 2017
Updated review

The lights working on the charger but won't turn green must get the battery and
Charger check out could be some thing small I still go back...

Date of experience: August 28, 2017

Very good overall
August 29, 2017
Previous review

Well pack but slow for fast track order Wednesday got it Monday but I do business again 25 years since I last flew so I need a trainer see you soon Flor...

Date of experience: August 9, 2017
GB
1 review
0 helpful votes
Follow Scott C.
Unfollow Scott C.
Share Review
Report Review

I received my order ******* by free next day delivery having ordered before 1pm.

The truck was very well packaged by nitrotech.

I am really impressed with this for the money, the technology is outstanding, 4 wheel drive, aluminium chassis, dual shocks on each wheel, 2.8Ghz controller etc etc. It looks really good and performance is ideal for a medium sized garden.

Construction is first class and there are adjustments for the steering and suspension, I had to tweak mine slightly to get it to go in a straight line but it only took a few minutes.

I would highly recommend this.

SC
Cheltenham

Date of experience: August 26, 2017
GB
1 review
1 helpful vote
Follow Kevin H.
Unfollow Kevin H.
Share Review
Report Review

Order number *******

I have thought about purchasing one of these 1/5 scale buggies for a while and finally took the plunge.
This is a superb car and total fun. Excellent value for money and the build quality is spot on
When it arrived I charged the RX battery put batteries in the transmitter and filled it with fuel absolutely ready to go straight out of the box. Im very pleased with is and thinking of purchasing another one.

Top Stuff Nitrotek

Kev North Yorkshire

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
Follow andy d.
Unfollow andy d.
Share Review
Report Review

Fast and easy to use site with lots of great toys to see, cant wait for mine to arrive.
Have been looking at all the up grades for my buggy. Why go any where else to shop
Andy
Order ref *******

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
Follow Rob W.
Unfollow Rob W.
Share Review
Report Review

Very good service
August 24, 2017

Order number *******
Great choices, informative and easy to navigate. I have needed spares for my ACME Condor Pro Nitro Buggy for weeks and now hope to repair my buggy!

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
Follow Robin B.
Unfollow Robin B.
Share Review
Report Review

Order no. *******
I needed a couple of spares for my buggy. I found the parts easy to find, easy to order, easy to pay for. Excellent system and a great model.

Date of experience: August 20, 2017
GB
2 reviews
0 helpful votes
Follow Ross c.
Unfollow Ross c.
Share Review
Report Review

I'm looking forward to get more from them very soon and may be but a new car from them soon as I like there rage of cars that have on there site

Date of experience: August 12, 2017
GB
1 review
0 helpful votes
Follow Phillip h.
Unfollow Phillip h.
Share Review
Report Review

Very good
August 8, 2017

Need more places like this. Good place to get parts for yama buggy.not many place do them. Need more items for yama buggy

Date of experience: August 8, 2017

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.


nitrotek.co.uk
Founded in 2004
Marple, Stockport
+70
See all photos