NitroTekReviews 871

AFTER TAKING A LONG TIME TO BUILD THE RC BUGGY, DUE TO ALL PARTS BEING INCORRECTLY PACKED AND RUBBISH MANUAL, I HAD A PROBLEM WITH IT. CONTACTED THEM AND I HAVE TO SAY THEIR CUSTOMER SERVICE IS ABSOLUTELY SHOCKING, VERY RUDE AND ABRUPT, YOU ARE BLAMED FROM THE INITIAL EMAIL RESPONSE AND THAT THEME CARRIES ON, NO GESTURE OF GOOD WILL WHATSOEVER, NO MATTER HOW HARD YOU TRY AND EXPLAIN IT IS YOUR FAULT AND BASICALLY TOUGH LUCK AND TO FURTHER PURCHASE FROM THEIR WEBSITE FOR FAULTY PARTS. WELL SHOVE IT COWBOYS I WILL PURCHASE ELSEWHERE. YOU DO NOT DESERVE TO BE IN BUSINESS AND FROM WHAT I HAVE HEARD FROM OTHER REVIEWS YOU WILL SOON HAVE TRADING STANDARDS ON YOUR BACK AND SO YOU DESERVE.

Order #*******
Purchased a gift for a work colleague for 10 years of service. Promised next day delivery, 6 days on - nothing arrived. Having spoken to customer service again, promised next day delivery - still nothing! Very embarrassing to have nothing on the day! Been told someone will phone back with an update - nobody bothered...
Avoid!

Please read reviews online and you will find that this company will mess you around when they send out unchecked and damaged goods... They will then stick you in a queuing system and mess you around for days / weeks... so happy to take your money but definitely not happy to help when they send out damaged goods total joke of a company and I would avoid at all cost... I know I will never buy anything from them again as I had to open a dispute via PayPal as there demands were out of order as they tried to get the goods back without sending a replacement! I hope others follow and take the time to read reviews and not fall into the nitrotec trap... Must add dear Tom at nitrotec seems to find matters so funny all I can say is avoid at all cost...

Purchased RC Car. Motor failed on day 1 of being used. Nitrotek told me (quote) "We sell hobby grade products and part of the hobby is model maintenance and replacing worn, broken or upgrade-able parts." I insisted they repair or refund. They send a replacement motor, which did not work as needed to be wired differently. Also their instructions for replacing the motor were incorrect. Returned item for refund. From then on they took on a really caustic tone and became utterly acerbic and rude. This went on over a considerable amount of time, and in my view they were clearly breaching the UK Consumer Rights Act. They were saying I could not have a full refund because the car had been used and was no longer in a as-new condition. It had been used for 30 minutes before the motor blew. In the end accepted a slightly reduced refund just to close the matter and stop contact with them - which I believe was their tactic from the start. This has been the worst customer service in terms of rudeness etc I have experienced, and I would strongly recommend going elsewhere.