On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NitroTek Reviews Summary
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dont buy from them and dont trust them, no customer service and the instructions are non existent and dont even make sense, the car broke after 5 minutes and now they are refusing to refund me complains to ombudsman as we speak
mix up with paypal and order nitrotek insist no payment was made paypal insist they have paid money in to nitrotek account nitrotek wont help not interested avoid this company buy elswhare
Order #*******
They are nice people when you buy but once you have bought nobody is willing to help you ive been after a part for the last eight months just today they told me that they are no longer do that part they have brought out a different part but nobody updated their systems its worth shopping around paying a little bit more extra at a different company
Easy to find stuff, loads of information on the products, just couldnt fauilt the website at all, loads of different products to chooses from so loads of scope
The site is very easy to order from and I would definitely recommend them to anyone. I would love to give a 5 star but I will wait for the arrival of the item then I will proceed with the other star.
Fairly priced good email response need to up there Stock Overall not that bad Could do with a better layout of their website still works though
Excellent service, and a speedy delivery service on car and after sales, would recommend and going to be ordering when cars are. Ack in stock
Excellent easy to use and no hassle with payment
Spares were just what my son was looking for after his gearbox in his Christmas present broke very upset son but soon calmed down when we found the spare part
Im really satisfied with my order. It was really easy to find the product I was looking for. This for sure wouldnt be my last one.
Happy with my expirence so far just waiting for the nitro car to arrive to do more judgment, it said it should be here around Thursday thats less then a week so they are quick and thats always a plus just need to see the car to do more judgment
GREAT SERVICE EXCELLENT QUALITY PARTS LIST EASY TO USE AND FAST SHIPPING. OVERALL A GREAT COMPANY TO ORDER YOUR RC PARTS
I wanted to complement my 1/16 Tiger tank that I had from Nitrotek and after searching many sites came back to Nitrotek for the M4A3 Sherman. I phoned Nitrotek for some further information and details about the Sherman and I was delighted with the knowledge of the person that I spoke to and the re-assurances, advice and guidance that I received.
I am now looking forward to receiving the Sherman and making a diorama with the Tiger.
All in all, a superb 5 stars.
Phill - #*******
Thanks for the fast delivery of my tank all very good at a good price website had lots of info and emails were answered with in 24 hrs with lots of help
Excellent for hard to get parts and easy to negotiate round the site would use again and recommend...
DON'T GO NEAR THIS COMPANY! Thus company is a cash first and forget operation.
They are masively helpful in choosing a product. They ship it really quickly, but god help you if there is a problem.
I ordered a 1/5 scale truck and when it arrived the nightmare started. The paintwork was scratched and badly gouged in multiple areas.
The finish of the vehicle was shocking. The front bumper looked like it had been glued on with papermashe. The vehicle looked and smelled like it had been used. I took it to a reputable shop to have it checked out and the merchant confirmed it was a used vehicle after stripping it and looking at internal parts.
So at worst they are selling returned stock as new?
The vehicle had rust on its metal parts as well.
When I tried to return it they refused to handle the issue via telephone. Every communication has to be with their customer service department via email.
Multiple pictures were sent of the defects yet absolutely no recognition of the faults has been forthcoming.
Generic emails are their standard reply. They say they will resolve issues in 10 working days. So if you have a problem expect to be left in the dark at every turn and expect generic and worthless email responses.
This company is mortally bankrupt. They employ a tactic of pushing the limits of consumer law to their very extreme limits. My opinion is that they do this so if you ever have to return something again you would rather just settle for what you get than go through the absolute nightmare of dealing with them again.
A very effective tactic as I will never deal with them again.
I await them to put one foot wrong in this nightmare and the small claims court will be my first stop.
Letters are on route to PayPal and Oubodsman. This company is a joke. Don't go near them.
Brilliant from start to finish, delivery was next day no problem opened the box Christmas Day fully working not a problem with it runs fine sounds fine. One slight problem with design the exhaust slowly distorts the shell as its touching. Apart from the cosmetic 10/10 for service and product.
Very helpful but found that a lot of items out of stock but found alternative car order number *******
Order #*******
Excellent product choice available on the company's website. Easy to use and will certainly be back to order more upgrades!
From the business
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members