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NitroTek Reviews Summary
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
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For someone that buys a lot of goods online I must say this firm is the worst I have come across. Absolute appalling customer service. Though the goods may seem good, other sites are mush better, Ordered spare parts from a competitor and they came within days, even had questions so called them and they were extremely helpful. Nitrotek on the other hand have forwarded me the same response via email4 times - on each occasion they have totally avoided my questions. Rude on the phone as well - luckily they are based up north or I would hunt them down and demand answers. CRAP
At first, the car didn't start so I was starting to feel worried. After some thinking and hair drying later, got the car to start perfectly and is now running in. Got it to go around the garden a couple of times and I am very happy. Thank you nitrotek :).
Order #*******
Parts delivered on time, some stocks takes long time to come in, apart from that very good service. And knowledgeable
Honestly looking for any type of rc vehicles can be annoying due to the price and not only that but the fact of trying to find what your looking for can be difficult sometimes because most places don't have a wide selection of rcs unlike NitroTek which I see has multiple options on to what your looking for and i have bought from them before so I'd say if you want reasonable prices and great shipping deals for any type of perfect rc your looking to buy I'd definitely think you should shop with NitroTek.
Great Prices and quick to ship! Make sure you register before you checkout because it seems to be trickier after the purchase.
I'm a first time RC hobbyist and am really glad I chose Nitrotek when buying my first Nitro RC, everything from ordering to receiving was smooth and easy, Thanks Nitrotek. (#*******)
You can always count on nitrotek for quality at an excellent price & On time shipping! Good communication and excellent service always!
Always receive a good service from nitro tek, fast postage and very helpful staff. They keep a good stock of parts for my hsp xstr buggy ( order number *******)
Pre ordered nitro car online, had no email on the dispatch date so decided to email them (as you cannot talk to anyone in store) and received an acknowledgment email back stating they would try to answer within 24hours. 20 hours later got an email back with tracking number. When I tracked my parcel it stated the parcel was NOT collected due to overweight item. Again I had to email and wait another 20 hours before a reply, by this time I had received my order. So far so good with the product but not having a phone contact that could have answered my question in 5 minutes (not waiting 40 hours) would have given more stars.
I would definitely recommend reading other reviews before buying from this site.
Found easy access to all products that i was interested in, easy checkout as weel and papypal credit access is excellent:)
Order #*******
Just bought a Nitro Car affordable prices and fast delivery. Would recommend if your thinking of buying. Order Num: *******
This company is brilliant! They stick by what they say! They use UPS delivery, are on time NO FAULTS
Bought a refurb from Nitrotek and it broke after 6 min. Contacted them and returned the model for repair. Got it back after about 2 months and it broke again, in the same place.
Now, there is no way to call them (the first sign of a dodgy setup), they not replying to my mails, have refused to refund me and now I've got absolutely no idea what is happening after dealing with these morons for 4 months.
Dishonest business ethics, bully's, horribly to nonexistent communication, vague and evasive mail replys. In general - a horrid bunch to deal with.
Stay way clear of these people - rather spend more somewhere else where you have peace of mind.
Very easy to order from just ordered a monster truck look forward to it being delivered and testing it out on the yard
Exelent service easy to use website stocked many parts will definitely be back for more stuff when needed
I placed my order after much research. Their site displayed their expertise and my purchase had optional parts ideal for my chosen product. I'm eagerly awaiting my item to arrive and look forward from buying again from Nitrotek
Been in the hobby for years and been about shops and online whole sales but never have I ever found a cheap, friendly and good rc supplier like nitro tek, would 100% recommend there's guys.
Easy to navigate your site with many options. Once in payment screen very clear well thought out, and finally a secure payment was made.
Looking forward to my Self Build Buggy sometime in July 20
Stay Safe all
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Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members