Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It been over 2weeks no response from them they took my money the very second I clicked purchase but I got to contact them the email no good they don't have a good phone number this is looking like I been robbed! I hope not
Have used nitro tek many times in my years of the RC hobby the price is fair and shipping is great. Customer service have been good in the past when I've ran into problems and have always resolved my issues quickly and fairly
No email that works, no phone that works, no shipping updates, not delivered when expected.
Horrible for an online company.
Goods never received after paying for next day delivery, no maned phone line, no reply to emails! Ordered goods for my sons birthday and paid extra for next day delivery, still nothing received, not dispatch tracking as stated, no reply to emails, phone line not manned and doesn't allow for a message! Terrible service for an online company, do not trust I will be claiming my refund through Paypal.
Well they took 445 GBP then told me they had my money but there was an error so what i ordered wasnt being sentvand i had to contact them but they aren't there according to their phone number
Having only just orderd i se t email for comfermation of my order and recived a swift responce no problem.
I bought this truck as my first nitro it came very quickly well impressed ended up ordering a nitro car too
I have just shop with this shop and so far so good just hope my scooter is as good as there on line shop
I've bought two cars from Nitrotek, and now need some spare parts - I placed an order over five weeks ago, with payment taken immediately. I've chased three times via email to their support desk as there's no other way of contacting them whilst they work from home, but have received no response. One of the cars cannot be used until the parts arrive. Customer service needs to improve greatly if you want repeat custom.
Do not buy from these pathetic excuses of human beings! They tried stealing my 8 year old boys Christmas money! They sold us faulty batteries for his RC car, they then made us pay for the return postage costs but then they wouldn't refund us! They try every trick in the book not to refund you and it's only because I paid through Klarna that I was successful in getting our money back. It takes days to get a response from them but each time you do get a reply they will not refund you even though they have received the goods. This dragged on for months and my little boy was so upset but these horrible scamming people do not care! The only reason that these lying scum bags have any positive reviews on Google is that everytime you purchase something from them they bribe you with a £5 voucher to leave them a 5 star review! If you want an honest opinion of their company just read the hundreds of negative reviews and it says it all. DO NOT BUY FROM THESE CON ARTISTS YOU WILL HONESTLY REGRET IT!
Would someone please get back to me, I have messaged through messenger, I have posted in Facebook. I have sent 3 emails through your ticket system and still no one reply, I brought this order 1 week ago and it is broken. And you didn't send it next day like advertised The transmitter doesn't connect, and the spur gear is shredded through no fault of my own,
I feel the items you are selling are very cheap and the parts are near on I possible to get hold of, I shouldn't be having this much trouble after a week,
Emailed nitrotek for advice on being a novice. Prompt reply with everything I needed & needed to know. Excellent service. Will be back time and again.
I've just started out with this company and they are great. They always reply to your email and help to resolve your problems.
Highly recommended
Very easy to order from and not confusing at all. I also like how it gives u a list of other things u might need. Very good prices and my partner can't wait to get his car! ******* Order number
Can u give a update on this order u guys say u ship the same day been 3 days and havent heard nothing #*******204 $328.00 thanks dave
The layout of website is easy to use great selection amd massive preorder discounts will definitely use again
Thankyou, your site was clear and easy to negotiate. I've ordered the bike of my dreams with no fuss
*******151 This is my first time shopping here but one thing that I can tell you is that the prices are unbelievable everything is easy to find it's just too good to be true.
NitroTek have been very helpful in helping me choose the right buggy for my son to learn the basics, and when he broke some parts on assembly they had spares available. Great service
Answer: Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Answer: Hi Kenneth, Your order has been held due to some issues with your address. If you could please respond to the email we have sent you as we will be able to proceed with the order. Thank you
Answer: I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.
Answer: Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)
Answer: When will my order be shipped? Emailed thebcompany twice still no respose
Answer: Good man. I think they are scum, modelsport all the way nitrotek in desperation
Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

