NitradoReviews 168

@*******@nitrado please guys don't rent from Nitrado. I have learned they are a freaking joke. And don't care about customer support one bit. Been waiting 2 days *******@*******@nitrado
Support ticket response because YET AGAIN my rented server is F'd up. I'm starting to get pissed off. F'ing A'Holes.

Great Server Provider, if u configure your Server propperly u dont have any Problems at all. If there are any Difficulties u can contact the Support very easily.

So I picked up an Atlas server for me and a few friends. Unfortunately, their server is for only one grid on Atlas. So, you can't even experiance the feel of exploration without picking up one of their expansion servers. So, if you're like me and did, you will quickly realize that you then can only travel to two grids. Wanting to travel to the entire map would take multiple servers, at $14 per month. Kind of a lame scam if you ask me. Or I can go into the server, and switch one of the servers to an adjacent grid, restart the server kicking everyone out, and then we can travel to the next sector. All of this needs to be explained more before people go to pick up a server. If you are good with working out of one grid, great, but if you want to explore, forget it. Exploration is what the game is about, so that limits the playable area, and destroys the game. Also, maps did not ever work in this server, and there were several glitches. If you did load the large map in the map area of the server, the game would never load. It would time out before getting into the server. So any map larger than 1x1, would suffer a time out before loading. Stay away from this ripoff.

Let me just say, that other than the misinformation, the server worked halfway decent when it was running on 1x1 map. It was hard to start back up when you make changes, but when it did run, it ran decent. I'm not hacking on their server abailites, just the fact that there was no real information upfront about how big the Atlas server was. If you play in one grid, you're golden. If you want to explore, you're screwed. This is all on Xbox by the way.

After having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket.

After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day.

As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.

Firstly, I'm going to be fair to Nitrado: Their game servers when they perform well are great to play on. I've been a loyal customer of theirs for 3.5 years without any performance issues as such. However, all that changed for me on the 17th December 2019.

I had to contact customer support, because I couldn't connect to my server anymore. I was immediately informed by Nitrado that the Left 4 Dead game on my host server was not patched to the latest version, which consequently stopped all my member-players from connecting to my game server.

This could have been a very simple fix, and all that was required was to patch the game from version 1.0.3.1 to 1. 0. 3. 8. - something that could have been easily fixed within days, instead of many weeks.

Over the next few weeks I kept trying to reconnect to the server hoping it would be fixed, but it never got fixed. I kept emailing for an update as to when the server would be fixed. But I got no feedback. Then on the 9th Jan I tried reinstalling the L4D game for myself - and to my shocking surprise it had the latest patch applied. So why in hell didn't Nitrado's tech support fix this sooner and report this back to me and tell me a fix had been applied to the server?! And at what point did this fix get applied?!

I've finally got my modded server running again - but only through my own efforts, I also had to rebuild my modded-server with its many addons and also had to re-upload 13.5Gb of custom maps. That was a lot of extra work for me, and something that Nitrado could have easily fixed for me if they had been supportive to my pleas for help in the emails I sent them.

Nitrado's tech support has been a very bad experience for me, causing me prolonged stress and much anxiety over these past 3-weeks. This is extremely poor service from Nitrado! And that why their tech-support gets a 1-star rating from me.:(

If you're reading my post Nitrado, you can find my complaint emails with your support dept under ticket reference *******.

After testing a xbox game server DayZ 10 slots on 1 month we say that the last players were incessant. We tried on a server 32 slots this time in London for a period of 3 months, and the miracle had become a little more fluid but began to get bored after a request to add RAM Nitrado certify that it does not is absolutely not possible with the addition of RAM would not be that of servers minecraft, yet on Pc and ps4 we could choose our maximum RAM to order, after a little insistence here we are change of machine with a Ip Still based in London, we were able to watch at 4gb maximum to 5.1gb maximum gaming night without any shifting and incomparable fluidity of any machine changes, and we ended up with the base memory machine based in Germany despite the database with which it is still based in London this creates the same marks as on the 10slot based on the new version of the game made unforgettable and our service paid for 3 months unusable. Despite my requests, the change of machine to the location chosen and paid at the base (London) has not yet occurred. This is a new year, a new penetration. We are waiting for a solution that allows us to finally enjoy our location in good conditions.

I did not end up staying with these guys but I will say they tried very hard to make things right & to run smoothly for me being I had the lower priced hosting & there was never any lag no matter how I set things in game & anyone who has played ARK knows that it is a resource hog from hell with a lot of settings. They even let me swap between games, refunded me left over portion of money not used, and was just down right awesome.

If you want a... good game server host who will go out of their way to make you feel important & do right by you. Go server.nitrado.net!

Would I recommend anyone to them?
I just did! GO server.nitrado.net!