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Nitrado Reviews Summary
Nitrado has a rating of 1.7 stars from 168 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nitrado most frequently mention customer service, multiple times and game server. Nitrado ranks 80th among Server sites.
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I've received support from someone called Antonio Molina, he was quick, effektive, and very, very nice.
If all Support would work like he does, you wouldnt find mad customers on this planet any longer.
Ich wurde von Elias Harmon support.
Es ist perfekt abgelaufen. Meine Frage wurde nach Sekunden beantwortet und weitere fragen darauf wurden ebenfalls sofort beantwortet! Gute Arbeit!
Hallo lotos,
Wir schätzen das Feedback unserer Kunden sehr. Wir bedanken uns für deine Bewertung und wünschen Dir eine gute Zeit.
Mit freundlichen Grüßen
Dein Nitrado-Team
Samuel Miguel helped me quickly. We need more of that. Thats actually what i have been missing lately. Great job and keep it up.
Hello High,
We appreciate your review! Thank you for choosing to be with us and for taking the time to let us know about your experience with Samuel. Please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Matt
Great and fast thank you very much, would definitely rate this support and think it was great. Fast and helpful
Hello Lewis,
Thank you for your feedback! We are glad Elias was able to help you quickly and efficiently. We are always looking to improve, so please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Zach
Elias Harmon hat mir schnell & freundlich weiter geholfen, danke!
Ich bin sehr zufrieden. Gerne wieder so
LG
Hallo dsfgh,
Wir schätzen das Feedback unserer Kunden sehr. Wir bedanken uns für deine Bewertung und wünschen Dir eine gute Zeit.
Mit freundlichen Grüßen
Dein Nitrado-Team
I was having problems with my ark Xbox server online so I put in a support ticket for one of the Nitrado staff to help me and within hours I was responded to by Hugo who was very friendly and fixed my problem within minutes! I reccomend Nitrado to anyone looking for any ark or survival server to play with some buddies on.
Hello Ty,
Thank you for your review! It's great to hear about your experience with Hugo and we appreciate you taking the time to let us know about it. We are always looking to improve, so please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Zach
We had an issue with a server that refused to boot. Our support technician, Samuel Miguel figured out the issue within minutes, offered to fix it and then did it. It feels good to have a support service that does not ask you whether your computer is powered or if you are connected to the internet when the issue obviously lies elsewhere.
(support via chat)
Hello Sebastien,
Thank you for your feedback! We are glad to help. It's great to hear about your experience with Samuel and we appreciate you taking the time to let us know about it. We are always looking to improve, so please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Zach
A nitrado e maravilhosa eu amo muito vcs continuem assim sem vou estar aki com vcs coisas lindas le amo
Ivonne Angeles fixed my issue and got my server working in just a couple minutes. Thanks for the speedy response.
Hello Jeremy,
We appreciate your review! Thank you for taking the time to tell us about your experience with Ivonne. We're happy to have you with us and we hope that you will let us know about any additional feedback or suggestions that you may have in the future.
Best regards,
Matt
My server lost its connection many times in the same day. So, I contacted the support staff. Someone named Hector Santana helped me in a few moments It was so helpful thanks a lot.
Hello Bandar,
We appreciate your feedback! We're glad to hear that your experience with Hector went so well, and it's great to have you here with us. Please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Matt
When I made my account, I didn't realize that I made a mistake in writing my email. I noticed a few days later, and when to change it but I needed both emails! So obviously this was not going to work for me. I hopped on the livechat and Antonio helped me out super fast and was super chill and nice. It was very lovely to have the type of service that is kind and relatable. Very prompt and even got my account settled. Super thankful Antonio could help me out! I hope Antonio has the BEST kind of days going forward! THANK YOU!
Hello Jo,
We appreciate your review! It sounds like this was a fantastic example of how Nitrado conducts itself and we want to thank you for letting us know about your experience with Antonio. We are always trying to improve as a whole and hope you will let us know about any additional feedback or suggestions that you might have for us!
Best regards,
Matt
Antonio Molina helped me super fast!. Tried updating slot size for xbox on PC. He directed me to do on xbox and even waited to ensure it was done correctly. What a great guy!
Hello John,
We appreciate your feedback! It's great to hear about your experience with Antonio and we want to thank you for taking the time to let us know about it. Please don't hesitate to let us know if you have any additional feedback or suggestions!
Best regards,
Matt
Really good overall, as always; Nitrado support is really quick and efficient.
"Yere Fernandez" is the one who helped me :)
Hello Hantter,
Thank you for your feedback! We really appreciate you being here with us and for letting us know about your experience with Yere. We're always trying to improve, so any additional feedback or suggestions you have would be greatly appreciated!
Best regards,
Matt
Yere Fernandez was very helpful in trying to figure out my problem. They were very friendly and made sure I din't have any other issues or questions.
Hello Carlos,
We appreciate your review! It's really great to hear about your experience with Yere and we want to thank you for letting us know about it. Please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Matt
He was very nice and answered my questions really quick. The Memeber that talked to me berfore couldn´t help me, but Elias Harmon could.
Hello Ben,
Thank you for your feedback! It's really great to hear about your experience with Elias and we appreciate you taking the time to let us know about it. We'd love to hear about any additional feedback or suggestions that you might have in the future.
Best regards,
Zach
Der supporter Yere Fernandez wahr sehr nett und konnte sehr schnell helfen. Ich bin sehr zufrieden mit dem support
Hector santana has been a very big help today helping me with my server issues and supporting me in any way i needed help with.
Hello Cindy,
Thank you for your feedback! It's really great to hear about your experience with Hector and we appreciate you taking the time to let us know about it. We'd love to hear about any additional feedback or suggestions that you might have in the future.
Best regards,
Matt
Nitrado Support received a support ticket via email from me Saturday morning, replied continuously through out the day, and completely solved my issue in under 24 hours. They're very professional and would recommend Nitrado to anyone looking to rent a server!
Hello Kollin,
We appreciate your review! We're glad you've chosen to be with us and we want to thank you for taking the time to let us know about your experience with the support team. Please don't hesitate to let us know about any additional feedback or suggestions that you may have. We're always trying to improve!
Best regards,
Matt
After an update I was having issues with my server. I tried to troubleshoot it myself to no avail so I joined the support chat. We got connected at 10:26pm my time and Ivan had everything resolved and ready to go by 10:40pm. Great and quick service. 10/10 would recommend. 5 stars for Ivan.
Hello Lucas,
Thank you for your feedback! We really appreciate you taking the time to let us know about your experience with Ivan. We hope you'll continue to let us know about any additional feedback or suggestions that you have in the future.
Best regards,
Matt
I accidentally bought a PC server for ARK instead of a PS4 server. I quickly contacted Nitrado support and Ernesto Flores was able to fix my problem within 5 minutes. They have a great support team and fast responses!
Hello Anjana,
Thank you for your review! We really appreciate you taking the time to let us know about your experience with Ernesto. We're always trying to improve, so please don't hesitate to let us know about any additional feedback or suggestions that you may have.
Best regards,
Matt
From the business
Nitrado: Game Server, Voice Server, and Cloud Server - instantly online
What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001.
Today, it is the leading provider in the area of game servers and application hosting.
It has a unique system, which administers game servers and hosted applications dynamically and automatically.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Henning,
Thank you for your feedback! It's wonderful to hear about your experience with Antonio and we really appreciate you taking the time to let us know about it. Please don't hesitate to let us know about any additional feedback or suggestions that you may have for us in the future.
Best regards,
Matt