NitradoReviews 168

Purchased a server, Immediately after payment hit with a downtime message.

Not once prompted during signup was there a warning that there would be a downtime with the server I am about to purchase.

Support page does not respond on multiple browsers and devices with and or with out a VPN on multiple different networks.

Email ticket takes upto 24 hours for a response from support.

Just stick with AAA gameserver host's

My server is stuck in restart state. I contacted the support via ticket. The only answer he had for me was:

We can't do anything, time will solve your problem. WTF!
24 hours laters, my server is still not fixed. I lost a day of rental. I lost players.
Been renting server from them for too long. It's not the first time is happend over the past years.
Looking into a new server provider because I feel they only want the cheese and dont **** care about the customers.

Do you a favor and look somewhere else.

Thousands of us play Bohemia's DAYZ custom servers. They're always going down.
Ever wondered why there's so much LAG on your DAYZ server? It's due to the incapabilities of Nitrado Hosting.
Petition Bohemia to change their Hosts. There's 100's of Hosting companies out there that do a much better job. Nitrado monopolise and are only interested in the money.
Gamers just want a decent experience and value for money.

Crashing, lagging, $#*! customer service, losing data, games not working, rendering is $#*!ed, actual gameplay is AIDS, $#*! fps, fps stuttering stopping then continue killing you or putting you in places you shouldn't be, theres not much else to complain about because the entire experience has been horrible. Do you're self a favor either dont buy nitrado or find a better service for less with better compatibility and performance so youre not complaining and getting pissed off when all of the above happens to you on their $#*! service.

I rented a server in hopes to get to play with me and my friends.
The most important custom settings were missing and we wanted to add the commands.
None of the official commands worked in game through the server.
When I contacted support about it, I got a lengthy condescending answer how that is not what support is for and to look into their forum.
In the forum my post got deleted because it was "answered" in another post from June 2020 - bwt it was not, the person in there gave up like me.
If you want a stable server, yes they are ok.
If you want customer service that is non existent, then this is perfect for you.
I found a better more user friendly competitor.
No refunds.
Choose wisely.

Everytime I look the server has gone offline again and even when I start it up it does now work just a waste of money in my experience I woukd expect a full refund but they don't give either, don't use them

Terrible servers that can be Ddosed by a potato. But the most frustrating thing is that our customer support tickets are now been ignored when asking for help for the last 9 days.

Servers purchased from Nitrado are easily Ddosed. Currently I have 12 servers with Nitrado. All of which are Ddossed dail, shutting the servers down and rolling the ingame save point back. Now the save filed are corrupt as the servers keep getting attacked and what i was told on the phone before the support hung up was there is nothing that can be done.

We have spend 1000's of dollars on these servers to be told nothing can be done. Thank you for killing our cluster with your terrible customer service and Ddoss protection. We will NOT be purchasing anymore servers from Nitrado... EVER...

Iif I could give this review 0 stars I would. Avoid at all costs!

Its not worth the heart ache watching a cluster of 1800 people die and it been allowed by Nitrado. Its obvious Nitrado only care about making money.

SAD... VERY SAD!

#*******: Server Ddos
#*******: formal complaint
#*******: Ddos attacks

Payed for a year of service and when i notice a simple fix in the table data base they kept sending me links to info about they type of server i was running like i didnt know what i wanted to run and when i told them specifically how to fix it they just stopped responding and wouldnt do nothing to fix it. Latterly sent them word for word how to fix it and when they seen it they ignored me after $340 spent on a year long server. Control panel was horrible and had little to no options to work with. WORSE SERVER HOST EVER. Then they blocked my account. "No inactive user with this e-mail address has be found."

They were willing to go above and beyond and assist with troubleshooting my server. They even walked through each file with me to find what was wrong. Awesome help!

Treated like a friend, very realistic, and got my issue resolved quickly, did not wait a lot and got everything done. :)

100% helpful, kind and to the point. I knew right away i was typing with a happy individual who was happy to help me out. Cant wait to start my Ark adventure through this server service. Ive used it in the past for conan and it was great then. Im sure ill have the same great exp. With this one... After much waiting I decided that 10 biz days was too long to limbo for a video game server so I cancelled my ticket and deactivated my account. Customer service is great! Time frame in which an unknown problem was handled was too long for me, I'll have to settle for an established server.

Gracias Yeredi Fernández y al equipo de Nitrado por la ayuda prestada en la pronta solución del problema. Un saludo Paco Santana. Arkanarias.

Last time our server had some small problems so i sent request Support to Nitrado and was very enthusiastic about fixing the problem by Mr. Ayden and Flores. I appreciate and thank Mr. Ayden and Flores for that help

I am renting a server at nitrado to host an ark server.
We have done several changes and managed to make a boo boo.
Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!

The support was perfect. Moises Sierra helped me with an issue really fast and professionaly. Thanks a lot.

Tuve una mala experiencia con algunos servidores que rente en la pagina, y ciertamente me molesta tener que contactarme al soporte tecnico por pasadas experiencias (ajenas a nitrado), pero la verdad el soporte mediante el chat de Nitrado es excelente, una rapida atencion y una solucion a tu problema, en lo personal fui atendido por Yere Fernandez y como menciono, muy comodo con el soporte atendido, excelente trabajo con el soporte mediante el chat!