NitradoReviews 168

Servers are laggy and they dont allow refunds?
According to my national law i should get a refund but they refuse.
Worst server provider ever.
They had cheap prices and now i know why.
Do not use them. Use any other server provider.

I have used 3 other server hosting sites and If I wasn't forced into using their servers though underhanded a monopoly I wouldn't touch this site and be happily using one of their competitors. They have no idea what they are doing despite being a older server hosting site and will blame everyone but themselves for any issues that are happening. Just avoid like your life depends on it. If you're banging your head against a wall trying to play a certain dinosaur game. I'm so sorry.

I purchased an Ark SE server from these parasites because of their exclusivity agreement with Xbox. I spent many months having panic attacks over Ark updates because each and every time Nitrado pushed them out we lost HOURS worth of progress. Any logical person reading this will be like "Well. You should have made backups of your saves." That would be an entirely fair thing to say, but here is the thing. We weren't allowed to make manual backups. They happened automatically whenever Nitrado deemed it so. So. Backing up the save before they pushed the updates out? Yea. Not happening.

Don't even get me started on the customer service. Their employees are the most overworked and underpaid slaves in the gaming industry. These people can barely stand to make it through their day and you have to ask them for help on your server. Do you wanna know what the customer service rep is for? They get to tell you that they can't resolve your issue because Nitrado doesn't allow them the resources and ability to actually provide customer service.

They are going to be the only exclusive server host for Ark SA and Ark 2 for the next 7 years. They will change you way more than any other server host. On top of that you'll get the worst experience ever conjured by the horrors of mankind. It's not even about the money, it's just that bad. I would rather pay GPortal 100 dollars a month for a server than take Nitrado's offer. At least on GPortal my server would actually work.

So all those horror stories you hear about Nitrado's services on the internet? Yea, they're 100% true. You might think that these issues won't happen to you but they absolutely will. Save your money, get another service or don't buy the game if you have no other option.

I purchased a server, 4 days in they were having issues with their server time adjustments making the site inoperable for a few evenings. So here we are now 10 days in and I still can't actually access the service I have paid for so I asked for an extension. Instead, they sent me the remaining balance as a credit...meaning they sent me some of my money back, not enough to rent another month, and didn't apologize for any maintenance issues, or try to compensate me fairly. I just wasted 10 days for nothing. I am beyond angry with Nitrado, sorry excuse for a company.

The servers barely run anything, constantly crash, are down constantly and customer service is non existent. This company is literally a meme.

Worst server hosting ever for ark.

Crashes every 5-15 min with 15 min rollback every time! Ruinning a NICE game for Alot of ppl!

DO Better!

Don't support nitrado because they're trying to prevent a free market through predatory tactics like signing an exclusivity agreement so only they can host ark ascended servers for whatever price and quality they feel like. In my experience i spent $30 to play with my 3 friends in a 20 slot server because that is literally the only option.In those 3 days i've had the server its only been operational for 10 of the 72 hours, i haven't been able to play on it or even find it since. Bisect Hosting wouldnt do that to us.

The servers go down at least once an hour, or you get removed due to someone deciding to DDOS the server. The staff are dismissive and come out with ridiculous statements saying how you should expect issues with servers when a game comes out. No, you should not expect issues, these should be sorted before release and the server provider should have reliable servers in the first place

Nitrado is hosting all of the official ASA servers, this is by far the worst experience in crashing and rollbacks i have ever experienced. The servers crash every 5-15 minutes for 1-6 hours straight and unsave everything. The servers keep repeating this so its impossible to get anything done. We have been in the loading screen longer then we have been playing the actual game.

Got a server from this place Monday played on it two hours soon as I logged off that was the end of it. I spent the rest of the week with customer support or not playing my server that Saturday I canceled my account and they didn't even give me any kind of a refund or anything in return 24 dollars for two hours I should of just got a hooker at least I would of got screwed good I give this a giant two thumbs down I hope they get a cold that turns into the clap

So I want to be able to chose exact times for server restarts and its is not allowed... Here is the lame excuse they use. You get a random 10 minute interval. So if you choose 1 you have to choose a random 10 minute slot. This really $#*!s up your server message warning. So now you cant edit the server message to warn of the exact restart time.
Hello,

Thank you for your support request.

That is correct so you can not set up point exactly on the hour, that is specially made so that not all servers restart at the same time.

If there are any further questions, please feel free to contact us again. Until then have a nice day.

Regards

Dennis Saleyka
*******@help.nitrado.net

I have purchased a server back in January. I have stopped playing the game in May and tried to cancel many times. There is no cancellation button for the server so i was getting charged for the next 3 months and wasnt notified by email I am getting charged until THIS MONTH September of 2023. I messaged the support team and they only issued me a refund for this month and not the other months. This company is desperate for money and does not care about you being inactive in a server. They claim I never tried to cancel even when there is no cancellation button. What a Joke! DO NOT BUY A SERVER FROM THEM! THEY WILL ROB YOUR MONEY!

If there were a zero-star option for rating Nitrado, I would eagerly click it without a moment's hesitation. But alas, the rating system forces me to award them at least one undeserved star, a faint glimmer that grossly overstates the dark abyss that is their customer service.

Navigating Nitrado's support ticket system is a Kafkaesque exercise in futility. It's as if they've deliberately designed a labyrinthian maze aimed not at aiding customers, but at trapping them in a purgatorial cycle of confusion and frustration. And should you miraculously make it through to actually submit a ticket, brace yourself for one of two equally infuriating outcomes: either you're greeted with an error message, or you're met with deafening silence. Both roads lead to the same place: nowhere.

The company's Discord channel is another bewildering arena of disappointment—a digital wall of lamentations featuring unanswered queries, unresolved issues, and general cries for help that fall on deaf ears. If you're expecting assistance here, don't hold your breath; you're more likely to get a response from a pet rock.

In the rare instances when your server does work, expect frequent and unannounced downtimes, sluggish performance, and FTP connectivity issues so unpredictable they make a game of Russian Roulette look like a stable investment. You might as well be throwing your money into a black hole, except even a black hole occasionally emits radiation.

The cherry atop this disastrous sundae? The existence of a "Nitrado Rep" who pops up to apologize for the company's blunders on platforms like Sitejabber. The irony is so thick you could cut it with a knife: Nitrado can afford the time and resources for a dedicated apologizer, but not for an actual support team that solves problems. To this mysterious "Nitrado Rep," I say: stop extending empty apologies online and invest your time in actually addressing the heap of unresolved issues plaguing your customers.

In summary, Nitrado is a masterclass in how not to run a service-based company. It serves as a cautionary tale that should be studied in business schools as a prime example of what to avoid at all costs. Until they enact wholesale changes to their infrastructure and approach to customer service, do yourself a favor: steer clear.

Type: Space Engineers
Their Mods field in the server configuration files page stopped adding mods. When I opened a support ticket they told me that adding new mods requires creating a new world. Completely untrue. You can add mods one or five at a time all you want, and I've done it on their configuration tools before, but it doesn't work now. However, after pointing this out to them and telling them that their own web pages on how to manually add mods were broken and do not display to users, they basically just gave me a shoulder shrug and said that they only support hardware and not configurations. I told them over and over that I'm asking them to support THEIR web page and THEIR own configuration tool, but they simply refused to do it. I will never attempt to use their service again. I'm giving them an additional star above 1 because their hardware was good and I didn't have any problems with lag or performance.

Full server reset on each update, accasional reset to day one due to a bug with the system. This cost players everything and even tho it's fixable it damages players trust on the server and results in losing longtime players multiple times over. It's trash, don't waste your time or money.

I have mailed them about trying to top up my account multiple times. It automatically DONATES to a user who has the same firstname as me (Jasper) as their username. My username is Jazzard. I have contacted them about the issue on their website doing this and the answer was a simple. 'We can't help you with that' the issue is clearly on the redirection of the page, So I contacted them again to refund me since this was their mistake. But to no use. If the issue gets fixed I will modify my review but I highly doubt it after reading all of this. Nitrado should clearly fire some people.

I have reached out to them no response tried discord no response I can barely play on my server 15 minutes before being kicked not worth the buy