Nine WestReviews 93

I'll never shop at Nine West's online store again. I purchased the Mana ankle strap leather sandal during their after Thanksgiving sale. I received my item and saw that one of the sandal was damaged, the leather was creased so I called customer service and asked if I can exchange for another pair. The representative stated that they do not do exchanges but I can get a refund and repurchase. I asked if I'll be honored the original purchased that I got them for and she stated no. She said that's the drawback that they don't honor the sale price.

I'll never shop at their online site again. It's better to go get their shoes at other shoes/department stores. Never shop at their site because if you ever receive a damage item you're either stuck with it or losing out on the deal if you return.

I have never received such poor customer service in my life as I have from Nine West. I ordered a pair of boots as a Christmas present on Tuesday, December 18th. During checkout, it gave various shipping options and it stated that ground shipping was 3-5 business days to the address that I had entered. I was going to be out of town for the Christmas holiday and had the boots shipped to my sister's based on that information. I could have easily had them shipped to my home if they would have stated the correct shipping information up front.
When I received the order confirmation, it changed to 5-7 business days. I tried to call, repeatedly, to update the shipping information to my home address and was never able to reach anyone. When I finally learned the date the boots would arrive, it was after I would be back home. I again tried to call and used the online service to see about getting the address updated or see what my options were. The first response from "customer service" was that they were sorry I had to return the boots and they would send me a return label (never received the label). I then replied to that message and sent a new message that I was trying to get a label emailed to me so that my sister could ship the boots to my address. 2 days later, I received an email stating that wasn't an option and they would send me a return label (never received that label). I sent in another request for a return label and still haven't received it. After 2 more days, I get an email that "the matter is being investigated by the appropriate team". I responded that I just want the return label and have sent another response stating the same thing. Still no return label so the boots can't be returned and my card refunded. This is inexcusable and I will never purchase anything from Nine West again. I have been wearing their shoes and accessories for over 30 years. I can't support a business with so little regard for their customers. They have absolutely no idea of what true service means. If you should decide to purchase something from them, please be advised that they are impossible to get in touch with.

I've been a Nine West customer for years and was disappointed when they closed down their physical stores, but since I love their product so much, I bought a few hundred dollars worth of shoes from Nine West's website. I decided to return some of them because I didn't like them as much once I had the chance to try them on, which is the main reason I hate shopping online in the first place. I shipped my return using their return label on September 27. I received confirmation that their carrier picked it up right away. But here I sit on November 7, nearly a month and a half later, with NO REFUND! I've called every other week this whole time and they continued to tell me "it's at our warehouse and you'll receive a refund within 10-15 business days." The box continued to sit at their warehouse with no movement week after week after week. Eventually they opened a help ticket for me and said I would receive a response within 24 hours. I never received a response. I called back again today and was told the box is FINALLY in transit from their warehouse to their returns processing center, but that it would take 6-8 MORE WEEKS before I saw my money! That's nearly 4 months total! I likely won't see my refund until 2019!

I will never shop with Nine West ever again. I will never recommend Nine West to friends/family ever again. And until I receive my refund, I will continue writing scathing reviews on every outlet I have access to.

Nine West: Make this right! Issue the refund owed on ticket *******.

I just purchased shoes for my daughter and when they arrived to the house on the packaging slip in huge letters I see FINAL SALE.NO REFUNDS. NO EXCHANGES.

However, during my purchase this message was not visible and if it was there it was in very, very fine print. It's also unexpected because it only applies to certain merchandise and is rarely used. My email confirmation did not list it there AT ALL. As a result I purchased shoes for a 13 year girl who's foot size is constantly changing and of course she can't fit the shoe and I'm out $50. Their website is purposely misleading consumers to purchase items that they do not realize are NON REFUNDABLE until it shows up at their door. Because it's very noticeable on the packaging slip post-purchase, but you can barely see it on the website before purchasing the item.

Nine West is a beloved brand across generations of women. Their styles are new and classic at the same time. They follow the trends, but offer plenty of classic fallbacks.

I have ordered three times from their website (too many to count instore) and have always had good experiences. The shipping is fast and prompt. The prices are high, but if you hold out til the end of the season prices drop to 50 - 60% off original; and surprisingly the prices are roughly the same both instore and online.

Overall I would always recommend Nine West to a friend. The purses and shoes are wonderful.