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NineColours Reviews Summary
The company has garnered a mixed reputation among customers, with some praising the attractive pricing and quality of select products. However, a significant number of reviews highlight persistent issues with customer service, including long shipping times, poor product quality, and inadequate support for returns and refunds. Many customers express frustration over unresponsive communication channels and unresolved complaints, leading to sentiments of distrust. Overall, while some customers report satisfaction with their purchases, the overwhelming trend suggests a need for substantial improvements in service reliability and product consistency to enhance customer experience.
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Very bad. Stitching is very worst. Very much disappointed. Thank God I didn't recommended to anyone. Late delivery. Even ordinary tailors will stitch properly. Thought of throwing away. Worst. Picture and materials are Different.
Poor quality and stitching is bad. They don't have return and exchange so if you order something that's it you keep the item no matter what condition it arrives.
I have received my order. Everything is so beautiful. The colours are vibrant & stunning. The customer service has been fantastic. Thank you very much for my order.
I had a great experience. I was a little apprehensive about placing an online order and was not sure of the measurement. I m excited to place more orders & highly recommend it to my friends. Thanks bharatplaza for making this such a wonderful experience.
I ordered 3 items. 2 items got sent and the 3rd one couldn't be delivered 'due to unforeseen circumstances'. Now I kept asking about the 3rd item's progress because straight after ordering and confirming it, there was out of stock sign on the picture. They took my money from me but failed to tell me that there was no item for 20 working days. I will not be shopping with them ever again.
I had purchased kids wear sherwani for my 5 years boy especially for the diwali function. Nice colour, fabric. Material is good in quality. He can wear same sharwani for attending any relative wedding also. Thanks ninecolours for real diwali promise.
I had order beautiful traditional dress for my baby girl. And sherwaning for my boy... for this upcoming dussehra. M so glad to see the product. Nice fitting and I received the product before time. My online purchase trial is successful.
I took a dresses for my friend. She loved so much I gave her surprise on her birthday. She loved so much that even she order from this sites and I was worried that delivery will come on time or not BT it came on time. I am happy and I am still shopping and I am happy shopper
I m very very pleased with my wedding sherwani, nehru jacket and kurta pajama for my bro and dad. The fit is good, the colour is as it is after washing too. Quality is awesome and the price is definitely right! Before I have order big size jacket but now i changed it. Return policy is so easy.
I had order nehru jacket and kurta pajama for attending my son 's wedding ceremony and I want to appreciate process of ninecolour because of I got my product on time, with proper fitting and most important it's in superb quality. Worth money.
Got this product on time, very good quality product, i will purchase it again, thank you. Please give some cash back or offers on this product
Humne apni beti k liye teej tyohar k liye aapke site se lal colour ki saree kharidi thi. Hum or hamari beti dono hi bhut khush hai aapke product se, ab aage hum jarur kharidenge kapde or gahne.
I had ordered suit & gown for my wife and It was same as shown in pic. My wife is so happy from Ninecolours collection.
I know lots of customer like me who got scammed by nine colors. I want to file case against them but cant do it own my own. Anyone wants to pitch in.we will write the letters about their scams and submit it to the police or the court. Please read before you buy from them.
SHIPPING- they will say they ship within 7-10 working days. When I contacted them I was told its still processing but when I asked them when they will ship it so I will know what to aspect customer service simply end the chat. You will never get a straight answer from them about the shipping. Its hard to deal with customer service they are rude people. Please read their policies very carefully. Shipping- you will never get your shipping on time.
RETURN POLICE- They mentioned 100% customer satisfaction and 100% MONEY BACK. Don't be fool by this if you read further that 100% refund is not the refund on your actual payment method that 100% refund goes to their store credit so your stuck buying from them again or you will lose you money.
CASH BACK - Don't get too excited when you see their 30% cash back or more. Yes you will get cash back but you will not be able to use it all once. You can only use 25% of your cash back money per order that means your stuck with 75% so you will end up paying 75% out of your pocket.
I would never recommend nine colors to anyone.
I placed this order on 4th Aug after receiving assurance by email and online chat that the order would be delivered by 12th in Delhi. I had a puja on 12th Aug despite repeated requests the order was dispatched on 19th from Mumbai. It reached me on 21st Aug. Customer agents online and receiving telephone are not helpful at all. The only time you get good support is in placing orders. Once order is placed you are trapped and do not receive any help. I had to buy another set from local market for the Puja.
I placed another order this time for unstitched items. Again online chat cannot confirm the date of delivery. All they need to do is just ship. Didn't have a good experience in both my transactions and would not recommend this website to anyone.
Cannot comment about quality though as I came back to Kuwait. Hope it is good.
The service from Nine colours Is pathetic! Because of their incompetence i have to now pay penalties for the the wrong amount on the invoice, when I have already paid for custom taxes and vat. This the second time that we have used nine colours and I did not need to pay for anything but the items and shipping. When i asked they could not provide vaild feedback on my query and when I asked for the matter to be escalated I did not receive any feedback... I am utterly disgusted with their service!
Loved the quality of the lehenga that i ordered
And will definitely shop here again... And again. Thanks
This website is just cheating people with fake and cheap material and showing different pictures on website. Pls beware!
Highly satifed with the quailty... thnx bhai for such a beautiful gift and thnk u nine colours for making my rakshabandhan so special
If I can give 0 star I would! Disaster! Thiefs and worst customer service. They are so rude, and disrespectful, adding to that the quality of sari are disgraceful! Never again!
From the business
Ninecolours.com, Which is a full solution eCommerce platform for women's ethnic wear serving women's fashion. Our variety consists of Sarees, Suits, Salwar Kameez, Lehengas, Kurtis, Gowns to a wide range of Bollywood inspired collection to all the different ethnic wear for women with an amazing range of Jewellery and Accessories. We also offer men’s wear Sherwani, Kurta pajama and accessories.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members