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business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Divorcing Nike
December 19, 2021

I've been with Nike forever and I will never order from there again my shoes has a scratch that was sent like that and they want me to send em back for refund and they will give me a 15% promo. But they don't have the shoe and I've waiting for months. I can never get exclusive releases and I spent so much with Nike. I'll just get my shoes from specialty stores. Nike never resolves $#*!. All the $#*!ING money I spend for you to treat your customers like $#*!. Shoes come out box with a scuff

Date of experience: December 19, 2021
New York
1 review
0 helpful votes
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Only sent 1 of 2 items
December 18, 2021

As expensive as Nike clothing is, it really annoys me I get a partial order but am charged for the whole thing. Quality control is severely lacking. Was on hold for 20 minutes waiting for customer service and opted for a refund. No way I would trust them to send the missng item by Christmas. Never again.

Date of experience: December 18, 2021
Florida
1 review
0 helpful votes
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All the reviews your reading are absolutly correct. Ordered a large order and muitiple items did not come, they said items show delivered, well of course they show delivered but not all items where in the box or ever came seperate, Customer service played games for 3 weeks each one acting like they created a case because they knew nothing then you call back and next person plays dumb then claims to create new case over and over.
Like other posters they hang up acting like it gets disconnected, i even told them show me the video of them putting the missing items in my box if you think iam lying, they of course said we believe you but never refunded, they play games to see if your going to keep pursuing the issue. They finally said just call your credit card company and dispute the charge which i did but that is absolutly unreal a company this big plays games like this and absolutly nobody cared to make it right other the just call your credit card to dispute

Date of experience: December 18, 2021
GB
8 reviews
1 helpful vote
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Best jordans ever
December 5, 2021

I very like Nike company because it provides people with clothes and boots with a high quality. I wanted to acquire some new pair of air jordan. I save my money certainly for this goal. I saved all the money I had and decided to acquire a new pair of limited collection. I visited Nike website, found the pair which I needed and I ordered it. The new pair came to me just in couple of days and now I'm happy. I am really thankful to Nike company that it offers such great assortment, in my opinion, all companies should strive for such results as Nike have.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Best
December 2, 2021

One of my favorite brands. It's always comfort and stylish. A few weeks ago I bought 2 pairs of sneakers Air Jordan 1 Hi FlyEase and Nike Metcon 7. Both pairs a great, I'm happy.

Date of experience: December 2, 2021
Australia
1 review
0 helpful votes
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Best Quality Products
December 2, 2021

Very satisfied with my order and product was also very up to the mark. Fast shipping and easy to order

Date of experience: November 30, 2021
Massachusetts
1 review
2 helpful votes
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Don't buy from Nike.com!
November 30, 2021

They use Lasership as a carrier. Placed order on 11/22 and told they won't react until Dec 7th? 15+ days is unacceptable. Lasership saying they never received shipment. Nike is saying it went out on the 23rd. Nike customer service won't reship or credit. I expected more from Nike.com. A staple in the industry should be partnered with FedEx. No more Nike for this household.

Date of experience: November 30, 2021
California
36 reviews
46 helpful votes
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Nike is a good, reliable source for shoes, especially athletic related. They can get pricey, but I've never had any problems with any shoes I've purchased from them, their quality, or customer service. Although, the clothing can be hit and miss. Items are constantly in and out of stock, and sales don't happen too often, but they are good when they do. Shipping is usually pretty quick as well! Overall, no complaints. If you live near a Nike Outlet location, do check there inventory before making a purchase if you don't have anything in specific you're looking for.

Date of experience: November 28, 2021
California
7 reviews
3 helpful votes
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Nike.com cancelled my order 9 days after I placed it saying the product was unavailable. Had they let me know sooner, I could have found the shoes elsewhere. Now that Black Friday has passed, they are sole out everywhere. Waiting 9 days to tell me what I ordered is unavailable is unacceptable. I will not shop at Nike.com ever again.

Date of experience: November 28, 2021
New Jersey
17 reviews
3 helpful votes
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Quickest Shipping Ever!
November 24, 2021

I won the draw for these kid size dunks on the Nike SNKRS app and was amazed at how fast the shipping took - literally had them within 2 days after ordering. Being that I wear a size 6 in women, I was able to get the size 4.5 in youth kids and they fit perfectly.

Date of experience: November 23, 2021
California
1 review
0 helpful votes
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Bad valve on balls/Horrible Customer Support
November 23, 2021

Nike has a problem with their valve on their soccer balls. Our club have bought hundred of these and similar Nike soccer balls and 3 in 10 leak. Customer service at Nike is horrible. They do everything they can to give you the runaround and avoid standing behind their products. We attempted to return to Nike unused brand new balls that would not hold air. After multiple phone calls, poor communication from Nike the claim was denied. Nike should be embarassed. If you have other options avoid Nike

Date of experience: November 23, 2021
Virginia
1 review
0 helpful votes
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Health homework
November 23, 2021

This is my second time using Nerdify & they did not let me down once again! If you need help with anything Nerdify is the way to go!

Date of experience: November 21, 2021
GB
1 review
0 helpful votes
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Bismal Customer Service
November 17, 2021

I am one of your biggest customers spending over 4K last year!

I bought an item and didn't receive it!

On the 4/11/21 I made a complaint and requested a refund to an alternative account as my old account got closed but they sent it to the account anyway!

I did not find this out until 11/11/21 and I spent over 6 hours being passed from pillar to post getting conflicting information! I made several complaints and was told that a manager would call back in 48 hours which of course didn't happen.

I then called again and had the phone dropped on me twice. I then called again to complain about the terrible communication issues and conflicting information I have been given.

I called in the next day as for a 2nd time I did not receive the manager callback!

At this point I was furious as it has cost me more to contact Nike than I am getting as a refund and it is becoming very stressful and distressing.

After 6 days I receive an email from a manager Eric who had NO empathy and kept talking over me as I explained the situation. I cannot believe the fact that I STILL HAVENT RECIEVED MY REFUND AND IVE SPENT SO MUCH TIME AND MINEY TRYING TO GET IT BACK!

I am extremely disgusted and feel very undervalued by Nike.

I hope someone can take REAL ownership and resolve my issue!

Order C*******051
Managers case *******

Philip Awofesobi

Date of experience: November 17, 2021
New Jersey
5 reviews
0 helpful votes
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Excellent
November 8, 2021

This business is just the best they're fast and their products are great usable and always on track.

Date of experience: November 7, 2021
Israel
1 review
0 helpful votes
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Good sports boots
October 30, 2021

This is the brand that produces my favorite sports boots. I really like their shoes because they are very good.

Date of experience: October 28, 2021
New York
4 reviews
0 helpful votes
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Great work
October 21, 2021

I'm a shoe lover, and I love quality shoes I must confess and Nike has been one of my favorite since day 1, using the app to order has been helpful even though my order might get delayed due to some reasons understandable. I love you guys

Date of experience: October 20, 2021
Finland
4 reviews
0 helpful votes
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Wenn es um den Sport geht, ist es eine gute Zeit für Nike! Alle meine Freunde sind von diesen Schuhen ebenfalls begeistert. Ich habe die Qualität und die Lieferung genossen. Dankeschön.

Date of experience: October 20, 2021
Finland
4 reviews
0 helpful votes
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Coole Klamotten und Schuhe, ich kaufe Klamotten und Schuhe für die ganze Familie, keine Kommentare, ich bin mit der Qualität zufrieden

Date of experience: October 19, 2021
Switzerland
1 review
1 helpful vote
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I cannot afford to buy sportswear here as often as I want, but when I make a purchase I am always satisgfied with it.

Date of experience: October 11, 2021
Florida
1 review
0 helpful votes
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I GOT an Air Force
October 3, 2021

I got an Air Force on app SNKRS Nike and 4 days after I received an information from Nike that Nike cancel. I got it's. I thing the Nike employees stolen my Air Force.

Date of experience: October 3, 2021