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business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Terrible
March 28, 2022

Terrible shipping. They were very delayed. Gave no updates on the shipping. Will not buy from the website again

Date of experience: March 28, 2022
Florida
1 review
3 helpful votes
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I hate Nike
March 18, 2022

The Nike company are scammers. I have had shoes in my cart submitted payments and everything for the system to keep messing up. And i dint get any shoes. I feel as though nike is holding shoes for their personal reasons. I know people on the streets that have 100 pairs of new shoes that just came out. How is that possible. And how can thousands of shoes be gone in less than 30 mins. This not right.

Date of experience: March 18, 2022
New Hampshire
1 review
2 helpful votes
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Faulty sneakers!
March 6, 2022

I recieved a pair of sneakers for Christmas. I picked them out online and sent my son the link. I wore these sneakers all of 4 times! The zipper broke! When tried to return them I got alit run around. But the final result was. I got no sneakers. I had to take the time to return them. And since they didn't have my sneakers in stock. I got nothing! Merry Christmas to me. Never again. Lesson learned!

Date of experience: March 6, 2022
Romania
3 reviews
1 helpful vote
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Bad or good
March 6, 2022

Sometimes they have good goods sometimes not for example the last purchase of air jordan was a catastrophe after two outings in the city the sole of the left one came off so i lost 130 euros for nothing

Date of experience: March 6, 2022
Oklahoma
1 review
0 helpful votes
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I'm not to pleased with all the tapered leg style of pant that not only Nike but all workout pants are doing. Nike could do themselves a service by providing the older style strait leg style of workout pants, this is something I've had several conversations and seen plenty of reviews for this but nobody seems to be listening. Bring back the strait leg style for crying out loud.

Date of experience: February 25, 2022
Nebraska
1 review
0 helpful votes
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I had to pay shipping of $20 to return shoes. Then they only refunded me 80 of the 90 dollars the shoe cost. $30 to return a pair of shoes is rediculous! I will NEVER order anything Nike again.

Date of experience: February 25, 2022
Romania
2 reviews
0 helpful votes
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Nice boots
February 17, 2022

My boyfriend presented me the sports shoes for runing. They are very convenient and very beautiful like for a real girl

Date of experience: February 14, 2022
North Carolina
1 review
2 helpful votes
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Nike is full of bs
February 2, 2022

I've been trying to win shoes that I love for Nike for over a year now, haven't hit on a single drop I have entered. I have spent my whole life buying this brand. It's just sad that all the money I spend with them, I can't ever get lucky enough to hit on the shoes I actually want. $#*! Nike for real, like how is it fair that ppl can use bots and get like 10-50 pairs at once but I can't hit one. $#*! you nike suck a $#*!! I hope y'all read this $#*!

Date of experience: February 2, 2022
New Mexico
2 reviews
0 helpful votes
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KIKE WORST SHOES
February 2, 2022

NIKE'S PRODUCTS ARE CHEAPLY BUILT NOTHING MAKE IN USA THEIR ADDS AND COMMERCIALS REFLECT THEIR BELIEFS.

Date of experience: February 1, 2022
Singapore
1 review
2 helpful votes
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Nike sells a cheap and poor quality product under the name of big brand. In less than a pair of shoe got damage without even been used much.

Date of experience: January 30, 2022
Canada
3 reviews
0 helpful votes
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Swoosh
January 30, 2022

I love Nike Air max 90s so of course I'm going to do this review becausei love to buy new shoes on a regular and customized shoes even more so Nike I love you guys only thing you need to up your game is making it so even when bought online we can do a return in stores

Date of experience: January 29, 2022
Belgium
1 review
0 helpful votes
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Valuable brand
January 26, 2022

One word - outstanding! Yes, the clothes offered are outstanding. It seems to me that this brand really works for its quality.

Date of experience: January 25, 2022
Oregon
1 review
0 helpful votes
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Horrible company!
January 19, 2022

We purchased 4 tech fleece Nike jackets and washed all 4 together per Nike instructions. 2 jackets shrunk in size and the other 2 did not. Nike will not replace them because they don't physically see a defect! These jackets cost 130.00 each!

Date of experience: January 19, 2022
Colorado
1 review
0 helpful votes
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Worst online store
January 18, 2022

Do buy anything from Nike just get it from another retailer. There online is the worst they say you have a purchase then cancel it.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Easy to use
January 14, 2022

This website has easy to use features and is very specific to bring you to the product that you are looking for.

Date of experience: January 13, 2022
Virginia
1 review
0 helpful votes
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Richard
January 2, 2022

I have bought a dozen plush of your shoes and over $60 per pair and your shoes suck they come across that the toes and they're worthless and they don't last me but maybe 3 to 4 months at best how you try to use them for work but they suck

Date of experience: January 2, 2022
NL
1 review
0 helpful votes
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In Oktober heb ik schoenen besteld via Nike Store Kalverstraat 185-187,1012 XC Amsterdam, na 2 weken had ik steds geen schonen gekregen geleverd. Op 5 november hebben ze mijn bestelling geannuleerd, maar ik heb steeds geen geld gekregen.

Date of experience: January 2, 2022
California
1 review
0 helpful votes
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I ordered two apparel items back in February. I was patient as they had the disclaimer saying orders may be delayed due to "Covid" issues. I would check their website for status updates every 60 days and it would state "still awaiting a pickup by their shipping company". In December. Their website still says it hasnt been picked up by their shipper. I called to inquire and first they said the order was delivered and maybe stolen. I told them their own website says it hasnt even been shipped. I was then told too bad, theres nothing else we can do and they will not respond to my requests any further because its been too long. I checked their website one last time today and it still says the order has not been picked up by their shipper. This is the worst customer service Ive ever experienced. Horrible. $131.00 wasted.

Date of experience: January 1, 2022
Florida
1 review
1 helpful vote
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Nike quality is trash. Its obvious you're no longer using quality materials to makes shoes. I bought 2 pairs of shoes for my sons and you can see the glue all along the edges, wrinkles at the foot, worst of all they don't fit. How the heck can they not fit when they both have other Nike shoes and size and these don't fit.
Freaking ridiculous. I rather they wear Snack O'Neils and get my $250 back tf.

Date of experience: December 26, 2021
Switzerland
3 reviews
0 helpful votes
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Great clothes
December 20, 2021

My favourite site for ordering sportswear. I really like it cause it is stylish and quality. And the prices are also ok.

Date of experience: December 20, 2021