Nick ScaliReviews 211

Appalling. Had a faulty 8k lounge delivered after 15 week wait. They sent a repair person who made the situation worse. Now lounge is dysfunctional and unsafe. Now im told they need to take corner seat away for repair. This was last week. No active follow up. I spend the day trying to get some one to action repair only to be told i have to wait for manager tomorrow. They don't seem interested in addressing the repair in a timely manner. Again Absolutely useless support. Today i get a phone call. Informing me they can pick up the couch next Monday and will need a further week to do repair on this new couch. I asked to speak to the manager. I was told no manager available today either.
What I expect is prompt pick up and immediate repair and return. Not to wait a further 2 weeks on top of the 2 weeks that I have had the faulty, unsafe couch. At the very least a repair person should attend immediately to make the couch safe.

We bought a Finley couch but were unable to visit the store (over 5 hours drive away) as Mum had just started radiation treatment and the sale finished in a couple of days. We wanted a white couch - the website picture shows a clean white in a grey toned room. Big discussion with the sales rep re colour explaining that our house colour scheme is black, grey & white and we needed a clear, crisp white and would order black if it wasn't. Were told the website picture was accurate and was sent photos of the colour swatch. Had they sent us an actual colour swatch which arrived 4 months after order with our very CREAM couch we would have ordered black. Love the couch, hate the colour on our home. Feel very mislead by the website and the sales rep - management at Nick Scali aren't interested. Please don't waste your money and buy without physically seeing the exact product in the colour you want.

I ordered a couch around 4 months before. Every time I call, delivery date keeps changing. When I asked how long is the maximum waiting time, I was told you might need to wait for long time and there is no specific time of delivery in the contract. So I can't cancel it now, it is all in their hand and they have no liability. Pls read the contract before signing. Very poor service.

I have received a defective console. According to Nick Scali that's normal. Their customer service isthe worst in Australia. What ever you see in stores are not what you getting. Damaged cheap items.

We were so excited to be receiving our Nick Scali lounge after having waited over 3.5 months for delivery. When it arrived, the frame was broken and leather scratched and scuffed. The wood had literally snapped. It looked really cheap and nasty. Subsequently asked the delivery people to pack it back up. We did receive our money back after one week of waiting but a total waste of our time and we never received so much as an apology for what had occurred. Don't waste your time, go elsewhere for a good quality lounge.

We purchased a couch on Jan 4... we were told given COViD delayed to expect it in 12 weeks latest. At 12 weeks we called them after multiple calls they told us another 4 weeks. I call them now they are telling me another 2 weeks. The accounts department told me ther couldn't do anything but I can cancel the order. If I cancel the order I lose 100% of my deposit. Everything my energy is gone I'm tired this is the most frustrating thing that has happened to us. I can't believe they can do this to people and it's perfectly fine. They even keep advertising. Everyone who works there should be doing all they can to help customers but instead they all tell you they cannot do anything about it. All I want is my couch or my money back all my money. To think I even bought local hoping to support or local Nick scali so silly of me.

The customer service was awful. Staff said paid in full then changed their minds and said if we don't pay the extra we don't get the product. The warranty mentions that the foam used in the couches is not covered under warranty and no wonder. After 6 months it started failing to hold its shape. 4 years on and I'm desperate for a new couch because this one is awful. I've never had a couch be this uncomfortable after just 4 miserable years of service. Id never buy one of these again. Save your money and go elsewhere. The service is rotten and the product worse than what you'd get out of Kmart.

Nick Scali this week wasted my time asking for the paperwork, then calling me to say that they can refer me to a contractor and pay to have new foam put in. What a waste of my time that was. It's going to the curb exactly where it belongs. If their only intention was to palm off for a paid service, then they should have saved my time.

We purchased a sofa set in December 2020 and delivery of 11-13 weeks was given. After multiple delays, furniture should finally be delivered, but they are refusing delivery as due to long weekend final payment has not cleared. Despite being able to provide evidence of payment, they refuse to deliver. Handed from driver to main company to local branch, but everyone simply stated company policy. No offer of compensation for late delivery. No personal support. Just a big company with no heart,

We purchased several Nick Scali products. When we opened the console table it was damaged. We immediately rung Nick Scali who said - "take a photo of it and log a service request". We sent them the photo. Sometime later they contacted us and in a nutshell - accused us of lying, damaging the product and were not going to replace it. We were outraged. We are honest and hardworking. We never complain! I would not buy another product from them and I would be careful - their service is terrible! We have logged a claim with the commerce commission - it is now a matter of principle!

Only rated 1 star, as I couldn't rate nickscali any lower. Absolutely horrendous experience and want to post here to warn other people before they enter this store. I was advised the delivery of my sofa would take 10 weeks (+2 week contingency for covid) it is now week 19 and still no sofa in sight. As soon as they make the sale, they completely neglect you, after I noticed it was going to be delayed I chased them up for an update (I have been chasing them up for over 4 weeks now with absolutely no response) - the people on the phone can't do anything for you, the people in the store just point fingers to couriers (but note other suppliers have had their deliveries still come on time despite covid, so i don't buy their excuse). For some, the delay might cost more than just time, but actual $, and for me, this is the case, already this delay has cost me more than the price of the sofa itself, and they refuse to provide a refund. They are clearly a big enough company to be able to help provide solutions to customers, so it is blatantly clear that they just decide not to. (Why else would they ignore a customer for 4 weeks straight and provide 0 correspondence for a delivery that is over 8 weeks overdue?)

Please read my concern carefully as i am going to put the same comment on the social media and the review websites. I regret I bought from Nick scali.
1. I paid big price for second hand product, definitely not new as I have seen how the delivery guys re pack the damaged table and base. I bought the concrete top dining table which is $1310 including delivery. Was delivered, noticed by me and delivery guys has damage yet they insist that is it.
Then i have to spend time fighting to get a replacement ok. Booked to get the suppose to be a new one, again fighting to get a delivery date which suite me as i am a doctor and hard to leave my job. Anyway i managed to get unpaid 2 hours which cost me about $400 salary loss. When they brought the supposed new table again it was damaged one with damaged legs and base. I was having no option but to accept the damaged product because refusing it mean that the same circle will be repeated and likely i loss another $400 or more of my salary and waiting.
I have seen the driver how he re packaged the first table and i am sure another victim customer will pay for it as new!
This absolutely unfair, no honesty and no trust.
Now i left with a rubbish table for more than $1300.
I will never buy from nick scali even if i have to dine on floor

Put a deposit on 2 Ottomans in early July 20 from Nick Scali, Aspley. I received numerous tentative delivery dates and was about to cancel my order when I was notified it was for pick up on the 9th Feb 21. As I did not respond within their 2 hour window they bumped my pick up date to late Feb. Called the 1300 number and was told the warehouse manager wasn't available. I went into the store and was appalled to find that the staff had to call the same 1300 number to speak with the delivery and dispatch company. It would appear customer service is dead as far as Nick Scali is concerned. Will never buy from this company again.

During the in-store purchase, I had minimal fuss with a purchase of a fairly expensive hardwood dining table. The delivery and install was prompt, however upon inspection I noticed damage on on the edge of the table. I went back in store and was given a repair ref# and told would be contacted within 48 hours in which they did. The first phone call accused me of damaging it myself and it definitely was not the delivery team and it left the warehouse in perfect condition. I'm not sure how they came to this conclusion as it was re-iterated numerous times that the table had not been touched nor moved since it was delivered. The chairs were still not delivered so the table was not used. The Customer Service agent ended the call with no form of resolution. However, got another call a week later from another Customer Service agent and again same process where they accused me of damaging the table.
The process of after sales service has been more than stressful and made me feel like I was a fraud, where the fact was the table was delivered damaged and I just wanted it fixed.

Beautiful piece of furniture, however I wouldn't deal with Nick Scali again as any issues I would assume would not be attended to and they will find any excuse to blame the customer for any damage.

I did find out that Adriatic furniture do stock furniture coming out from the same overseas supplier and were about 30% cheaper than Nick Scali. So I purchased the rest of my lounge suite from Adriatic Furniture.

After receiving delivery of a dining table we noticed damage to the table top, it was annoying and we mentioned it to the sales person a couple of days later when we went to look for more furniture. He did the right thing and offered to have the table returned or repaired. From then it was an absolute nightmare dealing with the total incompetence of their back office team. Photos were asked for which were supplied and we were told the table would be fixed or replaced. Then we got a call saying because the table had been moved to a different room it would not be repaired. I explained that this was not possible as the room it was assembled in by Nick Scali was to small to get the table out of once assembled. The case was then escalated and the new lady was just totally rude demanding new photos then saying she would have to send technicians around etc. She was totally incompetent and unsure of what she actually wanted changing her mind several times during the call to the point where I told her not to worry about it as dealing with them was so much more stressful than never dealing with them again. Needless to say we cancelled all other orders from Nick Scali and will never ever deal with them again.

I ordered a sofa on the 4th August last year. It's now Mid February over 6 months later and I'm still waiting on it's delivery. I've called numerous times only to be told a new delivery date every time - constantly being pushed back. The last date was the 9/2/21 so I called them on the 10/2 to be told initially that it's tentative dates they give and now it was going to arrive on the 26/2. I was then told by another customer service agent that the shipment has in fact arrived but unloading of the container in their warehouse won't be until the 26/2 so I'm still waiting! Ridiculous!
DO NOT BUY FROM THEM. TERRIBLE CUSTOMER SERVICE.

Ordered a couch in October last year. Delivery set for mid Jan. Been advised that at this stage won't be until early March or later. Response from Nadine online manager, "not our problem". Wow. Interesting. Will be a problem if no one buys furniture from Nick Scarli

The worst experience we have ever had in our entire life in New Zealand or even abroad.
First of all, the salesperson deliberately hid the fact that our sofa set is manufactured overseas. We have been waiting for the delivery for approx. 16 weeks and whenever we called to enquire, they just say it is written in the contract!
And finally, on the delivery day, the driver advised that according to the policy, they will not be taking the wrapping package with them which was really disappointing and frustrating. I called Customer Service but no one really cares and the only answer I get is that "it is there in the contract".
Well, you might be covered by the terms of the agreement that we trusted the salesperson on the purchase day and took her words without reading the entire booklet she handed to us, but from a reputation point of view, trust me, it doesn't look good. Lying to your customers and then saying it is there in the contract doens't really help. Please take a look at the photo showing the mess that your delivery team left behind!
I do not recommend Nick Scali at all.

31.08.2020 - purchased 2 x Legato recliner lounges from Nick Scali Aspley. Contract states expected delivery 10 - 12 weeks (delivery expected 23.11.2020). A deposit of $1179 paid
29.12.2020 - Recliners arrive broken and taken away by delivery drivers to Nick Scali warehouse to be fixed.
06.01.2021 - email from Aspley Nick Scali store confirming recliner had been fixed.
08.01.2021 - 6:38am text message confirmation from Nick Scali confirming redelivery of recliners.
08.01.2021 - 8:50am phone call from Nick Scali stating the recliner DID NOT pass their quality inspection and would contact us within 48 hours to confirm the recliner had been fixed and redelivery - STILL NO PHONE CALL OR RESOLUTION
25.01.2021 - I phoned Aspley store and again no resolution. Recliners not fixed
I am still $1000 out of pocket and no lounges to sit on. Very disgusted with the lack of customer services regarding this matter.
I am still waiting on my requested deposit refund

Hi guys,
We ordered our electric recliner back in 06. September last year and we still didn't get the item. When we bought it they said 2 Dec latest, then 25 Dec, then 21 Jan 2021, and now 02 Feb maybe.
We're very frustrated with this service. Covid situation is not here the first month.
I also asked a friend of mine to go to Nick Scali and chose something and ask about delivery time...
The friendly salesman said approx. 9 weeks.
I don't like to write it down bad reviews but I don't want you guys to wait 6 months as well. Consider it