Nick ScaliReviews 211

I ordered 3 lounges in sep 2020 from nick scali bankstown with promised delivery of nov 2020. It is 18 Jan 2021 today and i am still waiting for the delivery. Store people don't care about customer after sale and never follow up, don't even give you courtesy call to tell you about delay. When you try to cancel your oder than they would show you contract that you signed while buying the product... such shameless people...

These people are really pathetic.

Ordered 2 sofas from Nickscali and paid a hefty deposit after bring promised delivery between 10 to 12 weeks. 25 weeks later, that's 6 MONTHS, we still haven't received our furniture. Our advice is to order elsewhere.

Ordered my couch on 09 September and still waiting not only for the couch but for Nick Scali to advise what the delay is. They state 8-12 weeks when you order and you accept this. It has now been 16 weeks wait and as of today after again MYSELF contacting Nick Scali is not arriving to the docks until the 27 Jan and this is (subject to change) SUPRISE SURPISE!
Not once has Nick Scali staff called or emailed me to advise of the delays which I think is only appropriate considering they are substantial delays. Terrible service and will never purchase from them again considering how much money you shell out for thier product!

Purchased a couch 25th July 2020 paid in full Was told 8-10 weeks delivery time frame, every time I've called dates have been changed. Called 2 weeks ago told 11th Jan, called today told shipping container expected 4th Feb. At this rate I'll be waiting 12 months for my couch

Waiting FIVE months for delivery of my order. Then I am bombarded with text messages and a mumbled and indistinguishable telephone message as to what I had to do regarding delivery, payment, delivery payment, payment and payment. Final payment has to be made well before delivery will be completed, At time of placing my order I was told the delivery driver would only accept cash, all correspondence advises there is a variety of payment methods for delivery payment, two days ago I was advised that payment is to be by any EFT payment. Nothing about the delay in the delivery. One text threatened me with rescheduling of delivery if I did not reply to their text message within 12 hours, (I am not a teenager; I do not have my mobile telephone glued to my left hand). Then a text message saying delivery had been rescheduled! All this in the space of 15 hours.
I rang and was abruptly told the delivery would be made on the originally advised date. I was told in no uncertain terms that it would be delivered on the advised date. I requested an email to confirm delivery date, took her two goes to get the the email address correct even though my email address is notated on the original order form and she ensured I would receive an email confirming delivery date. Still waiting!
Rang to enquire as to my confirming email. Rang Cairns shop number and after being put through a myriad of agonising messages on how to avoid talking to a real person I found myself talking to another person in Wetherill Park in Sydney, I advised I was attempting to talk with someone at the Cairns shop, she make it quite clear I was not going to get to talk with anyone but her. Asked her to confirm delivery date and explained I was after nothing more than a confirming email as promised; of the delivery date. "We don't send emails" Why did one girl promise an email and why have I provided an email address if Nick Scalli does not send emails? She made it quite clear I was not getting an email and she would send me a text, (here we go again) I requested she include her name in the text for future reference and she agreed. I have once again received a text with no name and the delivery date is still the original date! (Here we go again). This will be my third encounter with Nick Scalli; First; Last and Only. Watch this space for news on the delivery.

What a bunch of losers, the whole company from the top to the bottom.

Lie to you, take your money, wont give it back, don't deliver on promises.

Common trend here, ordered start of October for hosting Christmas Day (was happy with a 6 week wait) been changed 3 times so far and over 2 months later the container is still not in Australia apparently?

Holding out help of getting it next October but that may be wishful thinking.

DO NOT WASTE YOUR MONEY HERE!

Manager at Crossroads in Sydney is too gutless to even call you back, gets a junior staffer to do his dirty work. Pathetic!

Brough a product in August 2020, got advised by the seller that would have some delays (due covid bla bla bla) as usually takes 8 weeks, but give a 10 to 12 weeks, and now I got the message saying the temptive delivery is in middle January 2021.
Result? My Christmas holidays in family is compromised, I have just sold my old sofa as it's ways over the maximum waiting period and what's now?
Do you think they call you to apologise or give some sort of compensation? No just a sms notifiying the delivery date and to warn no to pay the remain amount otherwise it won't be delivered.

WHAT A JOKE!

Ordered Nikita lounge suite. Called them Day 1 with issues, lodged a service request and sent photos. Fabric threads over the lounge suite. Half of the material appeared second hand, faded and stretched which created a terrible ripple effect. Corner cushion has zero support - unable to sit on it.
Sent out a technician that sat on the couch while very dirty and marked it. He agreed verbally that it either needed to be re stapled and pulled tighter or replaced.
Called back after not hearing anything to find that they had closed my service request.
The woman argued with me about RE opening it and then agreed to send out an 'independent technician' that came out twice.
Today they tell me there's no fault and suggested I read their booklet on lounge purchasing, refused refund, refused to fix, refused to replace.
The couch now groans and squeaks when sat on.
Will never go back, and will ensure that I tell everyone I meet about the terrible experience.

If i can give 0 star, i will do. I bought a lounge in castle hill store. When they try to sell you the lounge, they told me only take 8-10 weeks, the sales promise me my lounge will definitely delivery before Christmas time. I paid in beginning of the Sep., no one contact me until middle of the Nov, I have to call and track my order. When i try to contact the company and store. They told me they cant do everything but wait. The estimated arrived to Australia date is the end of Dec. The store manager Joe only just keep email me to tell me wait for the date, keep telling me that he will call me, but never happened. He does not do anything, didn't even try to offer the custom some solution after i told him i need the new lounge for my Christmas party and my son's birthday party. Very unprofessional and rude company and castle hill store especially! The store manager is not even good at customer service and not professional, how can you expect their sales to be good to you. Very bad experience with them. Will never buy stuff from nick Scali again! Spend money to buy stress?! NO Thank you!

With the premium price tag, not cheap to begin with. Products all made in China with delivery times at sometime this year maybe.
We have purchased a complete dinning set and large couch. It was meant to be a 8 week delivery schedule with covid and all. It has been an extra 2 months on top of the 8 weeks we already waited. Still unable to provide a time.
Really wish would we brought the furniture from another company and supported the local manufacturers. Now will be enjoying Christmas on milk crates. Thanks Nick Scali

I rang Nick Scali online sales early October 2020 and asked about the Minorca leather sofabed. I asked if I placed the order that I would receive my order before Christmas. The sales person advised me that orders take maximum 12 weeks but 8 to 10 weeks is more realistic. I took the chance and advise of the sales person and placed an order. Order was placed 2 October 2020. I emailed the same sales person for an update and was told I might receive end of December without more details.
I reminded the sales person what they told me prior to placing the order but they denied and advised me that they would never have said that. Very disappointed with that sales person.
Now, 25 December 2020 marks the 12 weeks, and brought that to the sales person's attention and if I don't receive on or before that date, I want a full refund of my deposit.

We have ordered few furniture in July and only got it recently in late November. There are more than 6 weeks delay. We ordered leather care kit, but came with the fabric care kit. I have phoned them 5 times about the care kit, but haven't received any replacement. IT IS WASTING TIME to communicate with those guys.
The boxes are everywhere after the delivery and the delivery guy said to me "enjoy the rubbish"
It is so disappointing for the money that i spent on and We will never buy from this company again.

In store service great. But unfortunately none of what was said in store actually happened.
Lounge 6 weeks late.
We were given delivery options of only 3 days a week between between 11-3pm. And if not home. You will be charged for a second delivery. No care, consideration nor flexibility around customers work commitments.
I have never experienced any of the above from any other furniture store. Yes Freedom furniture have had delays. But their communication was excellent and apologetic.

Can't wait to get our lounge on Tuesday. That will be the last and only purchase from Nick Scali. A real shame. Because I like their furniture a lot!

Bought a lounge from the Nick Scali in Osborne Park in July & was sworn to that it would be delivered in 6-12 weeks absolute maximum by the sales lady & they would be in contact after 6 weeks and throughout with updates NEVER ONCE HAVE I RECEIVED ANY FORM OF COMMUNICATION FROM THEM.
I have to call them to enquire & every time the date gets pushed further and further. Up to 6+ weeks extra each time. The new "expected delivery" is 22 of DECEMBER (when I asked if their delivery service would be running that close to Christmas she said "don't know try calling dispatch" & they refuse issuing a refund. The Customer service is non existent, they don't care about their customers or running a Business that is actually functional? They just want your money - DO NOT BUY FROM THEM! Also I am expected to pay $85 for a delivery service that is disgustingly delayed?

LITERAL SCAM paid thousands of dollars & haven't even gotten the product yet and I already DESPISE NICK SCALLI

WORST customer service I've ever received DO NOT BUY FROM NICK SCALI
We have been waiting SINCE AUGUST for our couch. It was supposed to be here last week and no communication, called and they said it'll be TWO MONTHS LATE. Not a single care in the world, a women just kept saying ‘nothing I can do'
They wouldn't offer us any sort of compensation? Just save yourself HEAPS OF time and money and DONT ORDER
The most disappointing company I've ever bought from

One of the delivery persons seemed to be on drugs. He could hardly speak, keep his eyes open and stand on his feet. He almost fell multiple times. When he spoke, he was aggressive, patronising, sexist and outright rude. Left a dirt mark on the furniture from his filthy hands. Moved unsteadily with wide movements with something sharp in his hand that he used for opening the boxes.
He was seemingly intentionally careless with the furniture, tossing and rolling the boxes, rather than using the trolley. His behaviour was aggressive, threatening, displaying superiority.
I contacted Nick Scali customer care just to receive absolutely no reaction.
It would appear, that this fits company policy. Fantastic.

After driving 3 hours from the country to Adelaide we found a buffet and Tv cabinet that we wished to purchase At Nick Scali only to be told that the warehouse was on the other side of town and needed 3 days notice before we can collect. Also told that we had to phone the warehouse ourselves to see if they would approve of us putting the items into our Ute! Staff were nice enough but it's obvious Nick Scali do not care about country customers at all! Not good enough! Lost our business - we will go elsewhere