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Nick Scali

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Nick Scali Reviews Summary

Nick Scali is a store that sells designer sofas, lounges, and furniture for modern homes. They offer luxury leather and fabric sofas, dining and bedroom furniture at reasonable prices.

This summary is generated by AI, based on text from customer reviews

service
137
value
116
shipping
118
returns
91
quality
100

We monitor reviews for authenticity

Australia
1 review
3 helpful votes
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Beautiful Soho Table by Nick Scali. I can express how happy I am with the final product. It. Blends nicely with our our existing furniture and colour svheme

Date of experience: September 2, 2020
Australia
1 review
11 helpful votes
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Poor Delivery Service
August 22, 2020

$170 to deliver a couch that took 11+ weeks to get here. They cannot even break down or remove the boxes. Paid a LOT less for delivery from other stores who cleaned up after themselves. I will NEVER buy from this pathetic company again.

Date of experience: August 21, 2020
Australia
1 review
1 helpful vote
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The provence marble dining table and leather black chairs are a perfect fit for our new home. From the sales team to Pat the delivery guy and his team mate, the table was delivered and assembled in a timely, professional manner. Thankyou for a friendly, seamless service.

Date of experience: July 23, 2020
Australia
1 review
3 helpful votes
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Please google NICK SCALI REVIEWS First! You Will find out that nickscali has a consumer rating of 2.83 indicating that most consumers are generally dissatisfied with their purchases... when l wanted to buy a sofa I discussed my concern about delivery time with the staff as l am moving to a new house and the settlement date could be any time from July to end of August. The staff assured me that the delivery would be WHENEVER you want. Later on l got thousands of texts and phone that you item is ready to be delivered. Unfortunately my house wasn't ready to move in i asked them to extend but they said we do not have place to stock items! Finally Finally Finally they rescheduled the delivery time few more weeks but there is a question in my mind... Is the staff who sells the sofa to me ever know the policy of the store? Does he know nick scali does not have place to store the stock? Why he did not mention it while i talked about my conCern? DEFINITELY HE WAS JUST FOCUSING ON SALING STUFF AND DO NOT CARE ABOUT CUSTOMER SERVICE AND SUPPORT... really dissatisfied with my purchase from NIK SCALI... never will buy anything from them NEVER

Date of experience: July 19, 2020
Australia
1 review
1 helpful vote
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Delivery of product
July 15, 2020

Poor delivery service, rude customer service. Was told a window of 4 hours for delivery for am. Took half the day off and delivery did not turn up until late pm, lost day of wages and store manager was unperturbed

Date of experience: July 14, 2020
Australia
1 review
21 helpful votes
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Dodgy
June 14, 2020

Product was delivered a month late, there are serious defects of which Nick Scali are fully aware and yet they wont replace or refund. Now forced into taking legal action.

Date of experience: June 14, 2020
Australia
1 review
3 helpful votes
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Donlt shop here
December 13, 2019

Disgusted. Do not shop here! You need to read the fine print. Delivery is ridiculous. They want to charge you multiple times for individual items. Cost me over $200 and I live fifteen minutes away. The first item was damaged, and it took several weeks to get it repaired, and it's still not right now. Second item was delivered (by a contractor, not the store by the way) and was damaged. The delivery people also damaged my newly renovated plater wall. The company has no liability for damage, they they just pass the book. They will replace the damaged bottom cover on my lounge, although it just goes on the same ridiculous waiting list to be repaired. Forget it if you think you have rights. Once you receive it, they won't take it back. You can't complain to head office. (The store manager is responsible for passing the complaint on when you are complaining about their service!) I purchased brand new, not second-hand or repaired. By the way, something else in the small print, for my trouble the delivery people left all the packaging on my drive. They say it's in the terms and conditions! Read the fine print. On second thoughts, just don't shop there. Plush delivered some furniture the same week free, no issues, and they took the packaging with them! I will never buy anything from this company again they have disgusting customer service.

Date of experience: December 12, 2019
Australia
1 review
0 helpful votes
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David was our service technician, he was very helpful and polite. He was efficient and explained what he had done.

Date of experience: April 10, 2019
Australia
1 review
2 helpful votes
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Peter from Canningvale store in WA was very patient as we had visited the store about 3 times with different ideas each time. He was professional and patient and had a good sense of humour with it all. Great team and looking forward to getting our leather lounge thanks Peter.

Date of experience: July 14, 2018
Australia
1 review
0 helpful votes
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Steve provided us with a respectful exploration of the shop unhindered or badgered. The week before we were by another sales person and left promptly. Steve was courteous, respectful and a complete gentleman. Removed a couple of thousand dollars from us that didn't even hurt. Looking forward to receiving our recliners!

Kate & Glenn ( Kurunjang, Victoria)

Date of experience: May 9, 2018