Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Nextdoor

Nextdoor

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Nextdoor?
grey stargrey stargrey stargrey stargrey star

Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 507th among Social Network sites.

service
454
value
406
shipping
54
returns
55
quality
162

We monitor reviews for authenticity

Colorado
1 review
1 helpful vote
Follow Anne C.
Unfollow Anne C.
Share Review
Report Review

Love it!
January 12, 2020

I have found several tradesmen that were recommended on NextDoor and have bought and sold several things. I also find it valuable for lost pet notices and reunited a dog I found with his owner. Love this app!

Date of experience: January 8, 2020
Oregon
1 review
4 helpful votes
Follow Cari L.
Unfollow Cari L.
Share Review
Report Review

Important App
January 12, 2020

The app could be more user friendly and better organized. However, in this day of automation... where neighbors aren't meeting each other face to face (not like the used to)... this is a great way to share neighborhood information. In my area we've shared; mail issues and contacts to resolve the issue // window washing recommendations // crime information and prevention // job information... etc.
I have recommended this app to family and friends to get connected.

Date of experience: January 8, 2020
Texas
3 reviews
0 helpful votes
Follow Pamela R.
Unfollow Pamela R.
Share Review
Report Review

I've been a member of Nextdoor for several years. It's a great way to stay connected to your neighbors and know what's going on. A lot of pup families have been reunited through posts on Nextdoor after their pup gets lost. Announcements about events happening in the neighborhood and sales or giveaways of no longer needed items are also very helpful.

Date of experience: January 8, 2020
North Carolina
1 review
2 helpful votes
Follow A F.
Unfollow A F.
Share Review
Report Review

I've found it enjoyable and useful to be able to keep up with what's going on with neighbors and the broader community at large, and to be able to ask for advice or recommendations. It has a built-in marketplace, so people also use it to buy and sell. The municipality also posts updates and goings-on, though I think they could be better at that (all towns are different I suppose). Overall, I think it's a good community-building tool and a great way to know about what's going on locally. Everyone should be on it.

Date of experience: January 8, 2020
Arizona
1 review
0 helpful votes
Follow Kathy H.
Unfollow Kathy H.
Share Review
Report Review

It's a good way to be informed on what's going on within your immediate area - can keep you safer. Also, a great way to sell items within your close area - craigslist can be in a very wide area and not as safe for the seller

Date of experience: January 8, 2020
VI
1 review
4 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

The ability to reach out to within your community is great at Nextdoor. But connectivity to anyone at Nextdoor's site? Forget it entirely.

We Split our time equally between two residences, two states. So is there an ability to use Nextdoor at both? Nope. Their IT design prevents it. Sort of strange considering the number of people with similar circumstances.

No solutions within the knowledge base. And, no ability to communicate to the administrators of Nextdoor.

It's a little crazy. Okay, a lot crazy, for a site who focuses upon connectivity?

Date of experience: January 8, 2020
Arizona
1 review
20 helpful votes
Follow Ellen B.
Unfollow Ellen B.
Share Review
Report Review

Needs More Policing
January 11, 2020

Nextdoor is a great app. Gaining others' insight as to various experiences with drs, lawyers, services etc. is very helpful. When the site functions as a source of information and tips, it works well. However, the vitriol that flies between some of the people is unwarranted. This behavior needs to be stopped. There are too many people engaging in jabs with others and expressing political beliefs. Those people should be removed.

Date of experience: January 8, 2020
California
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Great Resource
January 11, 2020

Joining Nextdoor has been a true blessing. I have gotten a lot of feedback and recommendations from my neighbors.

Date of experience: January 8, 2020
Virginia
1 review
2 helpful votes
Follow Marvin B.
Unfollow Marvin B.
Share Review
Report Review

Trouble viewing Messages
January 11, 2020

Unable to open up messages, pictures or to reply. Geek squad says it is on Nextdoor end. E-mails are sent broken up. When I try to open up anything in Nextdoor, I get a notice that comes up: Error or unavailable.

Date of experience: January 8, 2020
Florida
1 review
1 helpful vote
Follow Amy T.
Unfollow Amy T.
Share Review
Report Review

Virtual neighborhood watch at your fingertips! Whether you lose a pet, need recommendations or want to promote your business - Nextdoor let's you do all these things with the click of a button. It is nice to get local information. I love this site!

Date of experience: January 8, 2020
Texas
1 review
12 helpful votes
Follow Danna F.
Unfollow Danna F.
Share Review
Report Review

Guidelines
January 10, 2020

Their guidelines do not apply to everyone on the site. People are treated unfairly on this site. I would not recommend this site to anyone.

Date of experience: January 7, 2020
Texas
1 review
0 helpful votes
Follow Ronnie L.
Unfollow Ronnie L.
Share Review
Report Review

If you like to be in the know about what your neighbors are up to, just check into Nextdoor! But, if you can't be bothered with trivial rants about somebody's missing cat, or dogs barking all night; then, you might not like reading the Nextdoor posts. Just saying...

Date of experience: January 2, 2020
Virginia
1 review
3 helpful votes
Follow Jim N.
Unfollow Jim N.
Share Review
Report Review

The above title does not lend itself to the creation of a plethora of lasting friendships. Actually, most humans prefer to be "receivers of praise", to remain ignorant of their faults and to receive positive attention when they believe they have done something (anything) noteworthy. This lifestyle is indicative of weakness of character, or even fear. For me, I have always sought out comfort and a knowledge of my worthiness, by continually constructing, re-constructing my relationship with Almighty GOD. There is a never ending supply of personal comfort in doing this, it allows one to recognize that we are all sinners and He knows our every thought, therefore introspection ceases to be a danger. Our salvation is not attained by some "good deed(s)" that we do, rather by living our lives, fully aware that the knowledge of our conduct is always available to the One who matters. He who has all knowledge and lives beyond time, offers each individual human a pathway to being able to eternal praise Him and enjoy pleasures beyond human comprehension. Personally, I have, and continue to enjoy my membership in "Nextdoor", for it's openness, for it's usefullness and the many idea's it contains. Good job friends!

Date of experience: January 2, 2020
Virginia
2 reviews
5 helpful votes
Follow Vic N.
Unfollow Vic N.
Share Review
Report Review

No 1800 human # = no credibility.
Political leanings (left) cloud decisions.
Arbitrary decisions = no credibility.
Retaliation = bad customer service.
Lying to customers on the above = bad business model.

Date of experience: December 30, 2019
Virginia
1 review
43 helpful votes
Follow Jon G.
Unfollow Jon G.
Share Review
Report Review

When you sign up, they want you to give them permission to access your emails and get your contacts. Think long and hard about the future repercussions. It's a really really bad idea, at a minimum.

Date of experience: December 29, 2019
California
1 review
4 helpful votes
Follow Joy T.
Unfollow Joy T.
Share Review
Report Review

Handy, but...
January 2, 2020

There's WAY too many ads popping up now! I used to check it out nearly every day. Now, I go take a look a couple times a month. (If that, even.) It used to be better. I REALLY HATE HAVING TO WADE THROUGH ALL THE ADS, TO READ IMPORTANT STUFF! And I do love to invite people, but many times I send out 100 'postcards', and get no one! Then I have to wait FOREVER before I can get any more invites to send. Also, my bff tells me about HER Nextdoor area, and all of the negative posts that people write, that NEVER get dealt with when they are flagged.

Date of experience: December 29, 2019
Florida
1 review
2 helpful votes
Follow Joyce I.
Unfollow Joyce I.
Share Review
Report Review

Knowing who's been good or bad has been helpful to me. It's also been very powerful in getting results from businesses that have been bad, and I now have a gardener that does a wonderful job at a reasonable price that was recommended on Nextdoor.

Date of experience: December 25, 2019
California
1 review
2 helpful votes
Follow Marcy M.
Unfollow Marcy M.
Share Review
Report Review

Very helpful app
December 26, 2019

I love that the community can come together and share experiences, advice and an overall heads up with what's going on in the neighborhood.

Date of experience: December 23, 2019
New York
2 reviews
2 helpful votes
Follow Janet D.
Unfollow Janet D.
Share Review
Report Review

This site is wonderful! You can keep up with what is going on in your neighborhood as far as crime or even a lost pet. Local businesses are outlined and people can get input on them. Love it.

Date of experience: December 23, 2019
New York
1 review
2 helpful votes
Follow Kathy L.
Unfollow Kathy L.
Share Review
Report Review

Let's me know what is happening in the neighborhood from unidentifiable people trespassing to flooded streets or other emergencies. Also, if someone is in need of help from someone.

Date of experience: December 22, 2019