Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Nextdoor

Nextdoor

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Nextdoor?
grey stargrey stargrey stargrey stargrey star

Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
454
value
406
shipping
54
returns
55
quality
162

We monitor reviews for authenticity

Arizona
1 review
61 helpful votes
Follow Michele F.
Unfollow Michele F.
Share Review
Report Review

I joined Nextdoor Desert Hills in Phoenix, AZ. Be warned that, if you are a Trump supporter, and an NRA supporter, and you voice your beliefs, even when backed by research and studies, you will be harassed and abused, including by so-called leads. You have the option to report people. I don't like it and I don't do it, but I do leave reviews.
For safe topics, it is a good app, although people don't seem to sell much through it in my neck of the woods. But you can't beat it for lost pets.

Date of experience: February 14, 2020
Massachusetts
1 review
10 helpful votes
Follow Don S.
Unfollow Don S.
Share Review
Report Review

Got kicked off for reasons I don't understand. To rejoin ND demands copy of Passport or Driver's license. NO WAY is ND entitled to know my Driver's license # or Passport # or DOB.

Date of experience: February 14, 2020
Washington
1 review
25 helpful votes
Follow Chuck M.
Unfollow Chuck M.
Share Review
Report Review

Our lead is progressive. So anything that sounds conservative is banned by lead, and anything progressive is not only allowed, but also posted by the lead. For example: Lead posts: Anti_Trump rally, everyone should go!. But saying like: "Gun safety classes at community center" - banned.

Date of experience: February 3, 2020
Pennsylvania
1 review
67 helpful votes
Follow Sonia B.
Unfollow Sonia B.
Share Review
Report Review

The biased handling of content by the "Leads" is of concern, who tend to be a small group of (mostly white) men, who seem to resent women who have opinions on anything other than casserole recipes. My account got suspended after a minor disagreement of opinion with a neighbor, there was no discussion, no example, nor explanation, just a canned message stating "violated terms not being helpful" despite having four years of membership. If it's truly a "neighborhood" forum, one would expect there would be dialogue to clear up any misunderstandings.

Date of experience: February 3, 2020
New Jersey
2 reviews
0 helpful votes
Follow Lori D.
Unfollow Lori D.
Share Review
Report Review

Enjoy this hub!
February 2, 2020

A great place to connect to your neighborhood to find or give recommendations, see what's going on or just say hi! Check it out!

Date of experience: January 30, 2020
GB
1 review
16 helpful votes
Follow M S.
Unfollow M S.
Share Review
Report Review

Very arrogant approach
January 30, 2020

Wow - my account was disabled after my first message which was letting a mother know I would pass on her message to my sister inlaw who helped her son after a major accident. After closer inspection I was notified that I hadn't competed my SURNAME! On top of that I couldn't change it even if I wanted to as I had to prove my FULL name to them first LOL

So this is a site that is arrogant enough to demand what personal information you have to share to the whole community of people you don't know - while at the same time shares your FULL address unless you go deep into the settings to disable it... Just because everyone else on the site is doing it - but ultimately let's you set up an account this way in the first place!

Clearly clueless about what happened with Facebook and need to open their eyes to what's happening with the Amazon boss if they happily assume their security is forever impenetrable

Date of experience: January 27, 2020
Washington
3 reviews
24 helpful votes
Follow Doc D.
Unfollow Doc D.
Share Review
Report Review

Not unbiased.
January 28, 2020

At some point I mentioned people's use of the nextdoor site to promote their own agenda and my account suddenly got suspended.

Date of experience: January 25, 2020
Georgia
2 reviews
200 helpful votes
Follow Debbi B.
Unfollow Debbi B.
Share Review
Report Review

Disappointed
January 25, 2020

Mostly a soap box with people complaining. My disappointment is that they are discriminatory. If one person is self promoting their craft/ they will remove post and possibly disable access to using the app altogether but yet you WILL find others posting similiar things that they have made or looking for commissions and their posts even after they've been reported the posts remain. If they have a guideline this needs to be adhered to by everyone and enforced. Discriminatory business practice

Date of experience: January 22, 2020
Texas
1 review
121 helpful votes
Follow Katherine B.
Unfollow Katherine B.
Share Review
Report Review

Content is monitored mainly by "leads" who are volunteers and exercise their own personal biases or don't review content at all. Libelous remarks about neighbors are allowed to remain published with no recourse to have them taken down other than a time consuming process of contacting the website directly and wait over 24 hours to have offensive content removed. Political whining and badmouthing elected officials is commonplace and leads are selective in removing such content, depending on their own political views. The site is good for reuniting lost pets with owners and reporting crimes to neighbors. Not much else.

Date of experience: January 19, 2020
New York
1 review
0 helpful votes
Follow Dianne P.
Unfollow Dianne P.
Share Review
Report Review

Nextdoor helps me to know what is happening in my neighborhood and others nearby. It helps me to know some of my neighbors.

Date of experience: January 18, 2020
California
1 review
1 helpful vote
Follow Darlene H.
Unfollow Darlene H.
Share Review
Report Review

Martinez Carpet Cleaning
January 20, 2020

You will not be sorry! Professional and hard working. Great equipment. What I thought had to be replaced, Jesse saved.

Date of experience: January 16, 2020
California
1 review
169 helpful votes
Follow Kim B.
Unfollow Kim B.
Share Review
Report Review

Nextdoor is a Extreme Biased organization... There are a half dozen problems with Nextdoor and the Censorship and Regulation of Speech is Public Enemy #1 Nextdoor Censors Anyone at Anytime for Any reason... Especially if you Do Not Toe the Liberal Line Free Speech

Date of experience: January 16, 2020
Colorado
1 review
2 helpful votes
Follow Kingsley R.
Unfollow Kingsley R.
Share Review
Report Review

Useful and Informative
January 16, 2020

I find the Nextdoor. Com site helpful and informative more times than not. Most users provide and express concerns regarding events and situations that sometimes raise your interest and put you on alert which keep you aware in and around our neighboring communities.

Date of experience: January 13, 2020
Washington
1 review
2 helpful votes
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

Nextdoor is great for connecting with my actual, real neighbors. We help each other with things to do in our city, business recommendations, lost/found pets, safety concerns, and other issues. I like how for the most part, everyone is very respectful of each other in communications. When people aren't respectful, other neighbors put them in their place and remind them of appropriate communications. This website has been so helpful for me; I highly recommend it.

Date of experience: January 11, 2020
Ohio
1 review
0 helpful votes
Follow Liz D.
Unfollow Liz D.
Share Review
Report Review

Helpful!
January 13, 2020

I have used this app to find a plumber. Return a lost dog and notify neighbors of potential dangers near by.

Date of experience: January 10, 2020
Wisconsin
1 review
9 helpful votes
Follow Charlene G.
Unfollow Charlene G.
Share Review
Report Review

JOURNEY Hospice Vet.
January 13, 2020

As per the title this last month I had send my dear ZZ the Princess Warrior home. This compassionate company came to my home, removed their shoes and proceeded to sit on my floor and hold and talk to me about this sadness.Ive never felt compassion like that before with regards to this situation. Dr. Kit even brought a leopard blanket to wrap her in. Also, a paw prints and a beautiful card week later. This I'd a first class business Christminded. Thankyou and God Bless JOURNEY.

Date of experience: January 10, 2020
Washington
1 review
0 helpful votes
Follow Dennis P.
Unfollow Dennis P.
Share Review
Report Review

Good site
January 12, 2020

I have used this site a couple times, it does work, if you got a question, you are likely to get an answer.

Date of experience: January 9, 2020
Teresa L.
California
1 review
4 helpful votes
Follow Teresa L.
Unfollow Teresa L.
Share Review
Report Review

I have been a member for many years. I like the fact I can gain information on things that only apply to our neck of the woods. Sure, there is the news on TV, the newspaper, the internet but, no other place will give you the news of just you own neighborhood. And great advice from buying products to helping other neighbors in need. I think Next Door is the best!!

Date of experience: January 8, 2020
Texas
2 reviews
5 helpful votes
Follow Shannon H.
Unfollow Shannon H.
Share Review
Report Review

Overall positive
January 12, 2020

Unlike others, I don't object to freedom of speech be it local or national politics and would rather see less censureship than more. I think a forum like Nextdoor is very usual for getting information to the public. And members should feel free to disagree and express that in a reasonable manner.

On a practical level, there should be more categories in the "for sale" listings, like holiday etc. there's too much to browse when you are looking for something specific or trying to sell something specific.

Date of experience: January 8, 2020
California
1 review
0 helpful votes
Follow Ingrid S.
Unfollow Ingrid S.
Share Review
Report Review

I started using Next Door in its very early stages sometime in 2011 or 2012. I immediately embraced it because we are in the digital age and it is a great way to connect with your neighbors and the concentric circles of your neighborhood. An invaluable tool to connect and communicate.

Date of experience: January 8, 2020