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Nextdoor

1.8

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Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
454
value
406
shipping
54
returns
55
quality
162

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Nevada
1 review
6 helpful votes
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Mean People
December 10, 2021

I met a couple of nice people but over all people are mean and don't care for others. I was called names because I had a difference of opinion (a troll)...)

Date of experience: December 10, 2021
California
2 reviews
3 helpful votes
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I have not been able to verify my account so that I can create a new post. The links on my account do not work so I can't even start the verification process. I have been trying to do this for weeks. When I submit my need for customer support on this issue, I only get a canned response that does not address my issue. Then it says I can chat with a live person but that link does not work either. I am going to stop using Nextdoor. They claim world class customer service. I don't know what world they are living in.

Date of experience: December 7, 2021
Washington
1 review
2 helpful votes
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Article Sharing
December 7, 2021

What a horrible application. People have sent me information on NextDoor.com and I have never been able to display them, much less read or share the information. Worthless app.

Date of experience: December 6, 2021
Kentucky
2 reviews
3 helpful votes
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I used to love nextdoor, but now all people want to argue about is politics. You have one side making the most heinous claims, yet rarely do their accounts face suspensions or bans. However, anything considered to be 'conservative' is muted in a blink of an eye.

Date of experience: December 4, 2021
Oregon
1 review
5 helpful votes
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This is an alert to be aware of Nextdoor's seemingly totalitarian agenda and to take screenshots of any comments or posts you make there to help document their Big Brother/Operation Mockingbird censorship to others on all your social media.

What are they trying to desperately hide?

To me, arguments must be pretty weak if all Nextdoor can do is delete comments, block posts, and promote "official propaganda". I wouldn't be surprised if Nextdoor is used, if not developed, by covert intelligence sources to keep track of everything people say, do, and think. Their cultivated "snitch culture" reminds me of the Stasi in East Germany.

Beware!

Again, take screenshots and get the word out about what a growing number of people are referring to as "Nextdoor Nazi."

Date of experience: December 1, 2021
California
1 review
2 helpful votes
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I've had nothing but trouble accessing my account because of their security which is excessive in my opinion. They insist on sending a verification code to the email address I provided without doing any verification of the email in advance. I put in an incorrect email address by mistake and didn't realize it until I wasn't able to get their code. As a result I missed a chance at selling an item I posted because I wasn't able to reply to an inquiry on it. When I contacted their "support" team, my complaint was ignored and I was instead told why passwords are important, as if I'd never seen a computer before in my life.

Now I've moved and can't change my address because their extreme security. Even after replying with the security code that was sent to my cell phone, they refuse to allow me to change my address.

Date of experience: November 27, 2021
Indiana
1 review
6 helpful votes
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Unbelievable
November 26, 2021

Being banned for leaving a laughing emoji. Some crazy woman on my neighborhood app reports literally EVERYTHING I say or do on the app. Non of which is mean or hateful. I try to help in any situation. She however has been stalking me from almost day one. And the moderators see this and ban me for 3 days. What a joke!

Date of experience: November 26, 2021
Texas
1 review
2 helpful votes
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I have given this sorry excuse of a social app a try, to get my small business out there. It was a challenge promoting anything because of their overly strict policies about promoting. You're only allotted 2 posts per month followed by any "ads" you want to create for a ridiculous hefty fee. The chances of getting those ads or promo posts seen, is the same as somebody in Hell asking for ice water. Your posts gets over taken by obnoxious neighbors posting about useless crap and complaints, which I find easy to get over. On my business account I created a weekly ad and paid the atrocious fee. A couple of days later, I posted a pic on my personal account that was irrelevant to my business. However, Nextdoor took this pic post as soliciting and breaking their guidelines. Without any warning, Thet disabled my account and took the money. My weekly ad never ran it's course.

Date of experience: November 26, 2021
Idaho
1 review
2 helpful votes
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I am so frustrated with this app. It is impossible to cancel sell for good or any other settings. I had sell for good set and I want to cancel it and I cannot find any menu that allows you to do that. The menus take you around in circles. Their political leaning and bias seep into their everyday interactions with members. Typical Bay Area intolerant leftist culture that gets you banned because some or other wokel had their feelings hurt. They need to cater to all.

Date of experience: November 22, 2021
Nevada
1 review
2 helpful votes
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I post my concerns and a lot of people commenting but unfortunately the post removed without any notice. No professionalism to let consumer the problem need to be edited or whatever has to let us know first so we have any clue regarding the problem or our mistakes in posting.

Date of experience: November 22, 2021
Maryland
1 review
2 helpful votes
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No support for businesses
November 19, 2021

If I could give zero stars, I would. I have been trying to get assistance from Nextdoor Support since November 3rd. As of November 8th, all of my emails and support tickets have been ignored. There's no phone number to reach a ND representative, only support tickets, which means we are completely at their mercy. This is completely unacceptable. If we could stop using ND, we would, only our business listings would remain (you can't remove them) which means false or non-updated information may occur which is not best practice for our clients.

Date of experience: November 19, 2021
Florida
2 reviews
3 helpful votes
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Leftist propaganda
November 19, 2021

If you dont fall in line with their moderators from out of state, they will ban or suspend you for no reason other then responding to others questions, civilly. This is no different then facebook now. It has nothing to do with "community", merely leftist propaganda. This is the bed they made, now they have to lie in it as this platform fails.

Date of experience: November 19, 2021
California
1 review
3 helpful votes
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If you speak the truth or facts, then, the ARMY of trolls will flag your account. The online bullies will suppress EVERYONE who has difference of their opinion on Nextdoor.

The trolls will have your account temporarily suspended. Nextdoor breeds and encourages online bullies!

Date of experience: November 18, 2021
Florida
1 review
2 helpful votes
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Business rip off
November 17, 2021

Horrible place to advertise.
No support
No service.
It's an internet rip off.
Give us your money and expect nothing in return.

Unbelievable.

Date of experience: November 16, 2021
New York
3 reviews
1 helpful vote
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No customer service
November 15, 2021

They kicked me off because I violated some policy but never told me what the issue was. They kicked me off because I didn't use my full name but they didn't say how to update my name. I left Facebook because they were also too controlling.

Date of experience: November 15, 2021
Maine
9 reviews
31 helpful votes
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I moved and had to verify I had moved via phone number. I verified two different phone numbers and both were successful, but they still wouldn't consider my account to be verified. They have no way to contact them except through a form that makes you include a picture attachment before you can contact them! Why? I went through the hassle of all of that, and then it sent me some answers that had nothing to do with my issue. It asked if they helped, I said no, and then it said they would email me. A day or two later I get an email saying my question was closed and they "hoped I got the answer I was looking for." What answer? They never even contacted me or did anything to help. It ensured me though, I could always ask a new question. Cool, I can ask the same question, attach another image, get the same stock responses that resolve nothing, then an email telling me how great they are for helping me and telling me to basically f*** off. Why bother? I proceeded to delete my account.

Date of experience: November 13, 2021
California
1 review
3 helpful votes
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ND is an assault on our freedom of speech. ND blocked me for months for simply posting people should check out the source. This was concerning what I felt to be an untruth someone was saying about a recent candidate they did not approve of. ND never gave me a reason for blocking me even though I emailed them about it. I was able to find out ND had also deleted my posts, all of them. People had replied to my post(s) and I was not permitted to see what they said. Incidentally, months after being blocked, ND suddenly allowed me to join again, but only if I signed a contract with them. No way am I ever signing my name to anything with this company. Shame on whoever created this site. They are only interested in promoting their political agenda, beliefs, and interests and blocking anyone who disagrees. I will never go back. I will however, tell everyone I meet about my experience with ND.

Date of experience: November 13, 2021
New Mexico
1 review
3 helpful votes
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Unprofessional
November 9, 2021

For a site that requires people to prove their identity through state issued ID's or utility bills you'd think they would be more professional. Look at the way they responded to my verification request.

Date of experience: November 9, 2021
Rhode Island
1 review
2 helpful votes
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I was the victim of bullying and cyberstalking on Nextdoor. I decided to use only my initials instead of my full name to protect myself. Nextdoor never warned me, they just told me I had been reported (didn't say by who) for using my initials instead of my name. When I tried to tell them why, they ignored me. IMO Nextdoor is a dangerous site, filled with hateful mob mentality bullies.

Date of experience: November 9, 2021
California
1 review
2 helpful votes
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Pit Bull Fanatics
November 2, 2021

Nextdoor is full of pit nutters showing pictures of their maulers and fishing for compliments. Constant posts of photos of ugly, gaping mouthed creatures "Blu has been in the shelter two years! Won't you take this sweet boy home? Must be only dog, no kids, no cats, no noise, no sudden movements" The Humane Society posts ads pushing dogs bred for killing other dogs as family pets. If you counter any of this harmful propaganda with statistics of the hundreds of children and others being mauled, mutilated and killed, you will be banned permanently.

Date of experience: November 2, 2021