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Nextdoor

1.8

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Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
454
value
406
shipping
54
returns
55
quality
162

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New York
2 reviews
18 helpful votes
Follow Nancy M.
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I've been trying to get rid of some stuff at our house and hated the idea of doing a tag sale. We've done them before but it's such a waste of time and effort for little return. So, when I posted an offer for an item and received 6 very interested replies in less than 30 minutes. I'm hooked and will not go through our entire house to see what we can part with while trying to downsize and simplify.

I've also recommended plumbers and an electrician. Folks on the site are thoughtful in their responses. And, like a good neighbor, I'd like to help others with their needs took. Thanks Nextdoor!

Date of experience: December 1, 2016
Florida
1 review
44 helpful votes
Follow Terry Y.
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This app smacks of fascism. It is most often used by political groups and Multilevel Marketing groups to recruit and screen potentials, and put pressure on those who "disagree" with their values, and basically out personal information that can be used. STAY AWAY! Free or not (and remember, joining the Communist Party and it's ilk was "free" too), the price of lost privacy is too high.

Date of experience: November 29, 2016
California
1 review
45 helpful votes
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Policy Violation
November 29, 2016

I am an active user on Nextdoor. I was updating my info and somehow I messed up my last name. I received an email from Nextdoor saying I violated their guidelines and they deactivated my account. I immediately replied with my correct spelling of my last name and nothing. Still locked out of my account. I've contacted them about fixing it and nothing. Why resort to deactivating my account? Why not tell me I need to fix it within 24 hours or it will be deactivated? Especially if they don't do anything when I give them the info so they can fix it. What a joke.

Date of experience: November 29, 2016
Florida
1 review
55 helpful votes
Follow Ada Z.
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I posted a message at Nextdoor and immediately I received a very nasty and offensive comment, next day I closed my account and still I received an email from the lead of my neighborhood asking me to call her. I called her because I never thought I was going to be treated so aggressively with such disrespect, she even hung up without let me say a word or let me defend myself. I don't know who selects the leaders but they must be more careful with the people they select. I DON'T RECOMMEND THIS SITE TO ANYBODY. NEXTDOOR IS A NASTY PLACE WITH OFFENSIVE NEIGHBORS AND DISRESPECTFUL DICTATORS AS LEADERS.

Date of experience: November 23, 2016
California
1 review
52 helpful votes
Follow Chris C.
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Be forewarned. Nextdoor is where you will find out just how nasty your neighbors really are. Though the site makes claims that comments must be civil and neighborly, the reality is the online fighting and nastiness goes on unchecked and is basically condoned by the joke that is Nextdoor Support.
My advice? Use a fake name and be sure and hide your address, because joining Nextdoor is basically joining a site where bullies and nuts abound.

Date of experience: November 22, 2016
Connecticut
1 review
38 helpful votes
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Waste of my time
November 22, 2016

After Spending a lot of time trying to get past credit card payment request for "FREE" app I put in personal info they comeback with they dont believe my name what crap its the only name ive had for 63 yrs PS it would be easier to by a firearm than use this "FREE" app

Date of experience: November 21, 2016
California
1 review
36 helpful votes
Follow Maurizio R.
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I used to post videos of crime activity in their site from my surveillance, then I noticed that my post were getting removed, then suddenly I was not able to post anything, now I cannot even see what goes on.

I did not received any notifications of any community violations.

I tried to contact them many times with no response.

Not what I expected and Im truly disappointed.

Date of experience: November 19, 2016
Colorado
1 review
43 helpful votes
Follow To L.
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Not what I expected
November 17, 2016

Nextdoor.com seemed like a good idea for people in the community to share events, concerns and fellowship. In the last few months, the site has become a political forum. Discussion will eventually become disagreements, which will result in a hostile community. I am discontinuing my membership before cliques and factions start to develop in my neighborhood.

Never needed it in the past, don't need it now. What ever happened to taking a walk in your community, to get to know your neighbors.

Date of experience: November 16, 2016
District of Columbia
1 review
11 helpful votes
Follow Aryelle W.
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I love Nextdoor! We move often, and it's nice to be able to connect quickly with neighbors and find resources quickly. All you haters/complainers would be wise to remember that this app is free. Instead of complaining, why not invite others to help make it a better app.

Date of experience: November 13, 2016
Utah
1 review
62 helpful votes
Follow Rain W.
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Seriously this site is useless. Maybe you can see who's cat is missing, useful no doubt. But they sent out invitational marketing postcards for the site in the mail to my neighbors asking them to sign up without my knowledge or permission. My neighbor is an elderly woman well she's not a nice person, she drinks at 8am then obsesses about stray cats $#*!ting in her flower bed. She has my phone number and drunk dials me. Now she's obsessing about the postcard she got from me. Seriously it sucks.

Date of experience: November 13, 2016
Washington
8 reviews
129 helpful votes
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Negative Posts!
November 5, 2016

I signed up for Nextdoor at the invite of a neighbor just recently. I posted 1, that's it, 1 post and received so much negativity about a measure that would prevent endangered animal parts from being sold in our state. I guess Oregon is still full of rednecks, even with all the Californians pouring in! Good grief! Just getting word out about something soooo many people have heard nothing about. That'll teach me! I deactivated my account today. Not worth the headaches from juvenile adults! Cyberbullying is alive and well in the Portland metro area.

Date of experience: November 5, 2016
California
3 reviews
50 helpful votes
Follow Mia G.
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NextDoor has become a hub for trolls and cyberbullies. All I did was post a recommendation for a charitable organization I had had a good experience with... I got some follow up questions, to which I tried to answer to the best of my ability. Then someone in an adjacent neighborhood pipes in and says "c'mon folks... it's easy to look this stuff up" - and proceeds to cite some 'facts' (not sure they're even true) ripping my recommendation apart. I got defensive in my reply back, and *I* get flagged for it, but she doesn't get reprimanded for her original snarky comment. So I'm done with NextDoor; not worth the time and effort and aggravation.

Date of experience: November 4, 2016
California
1 review
43 helpful votes
Follow Hope W.
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NextDoor's guidelines essentially state that one is only allowed to post content that is useless, flavorless, and inconsequential. Why waste your time on a site that is censored by who knows what individual with who knows what agenda or perspective?!?! ND is a waste of time and energy.

Date of experience: October 29, 2016
Connecticut
1 review
56 helpful votes
Follow Martha V.
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A red flag showed up when I was unable to sign up without giving permission for access to my Yahoo contacts. Why do they need these? They are not my neighbors! Looked like a scam to me and the many negative reviews here confirm that it may be just that.

Date of experience: October 28, 2016
Florida
2 reviews
39 helpful votes
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Lead system is FLAWED
October 28, 2016

They give so much power to a neighborhood "Lead" who is nothing more than the 1st person to join! My neighborhood has a Homeowners Association (HOA) but the Lead started the Nextdoor "neighborhood" with multiple areas & HOAs. I could understand if we had a small neighborhood but we have 140 lots which is more than the Nextdoor minimum! But our lead has "Blackballed" our request for our own neighborhood like an '80s fraternity! To make matters worse the "Lead" named our geographical neighborhood after the nearby cemetery. Try getting your neighbors to join an app & tell them they belong to the dead person neighborhood!

Date of experience: October 27, 2016
Florida
1 review
34 helpful votes
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From a customer service POV, NEXTDOOR has FAILED. After repeated attempt to get an account established and having their system FAIL, I sent them this message: "The simple thing to do was for YOU to fix the problem that exists WITH YOUR SYSTEM... And NOT make me jump thru 27 hoops to get YOUR FAILED SYSTEM to work. You ask for an unreasonable amount of personal data just for me to get access to a system that may be of no value to me whatsoever. You could have simply verified my account from your end and allowed me access. I am DONE with fighting your system. If at some point my community feels the need for me to be on this system I may reconsider. As of now, I can not possibly recommend your system to anyone. It appears to be more of a scam to collect a large amount personal data."

Date of experience: October 23, 2016
California
1 review
19 helpful votes
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The Leads
October 23, 2016

Who selects the "Leads" anyways? How are they more qualified than me or anyone else- I would really like to know that process

Date of experience: October 21, 2016
Illinois
1 review
32 helpful votes
Follow gumchin l.
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When I first it was a great site and still is only less so. It was a good place to find out what's going on in the neighborhood, especially the crime. But then you get one or two people who take over the site with their "crusade" and won't let go. I got tired of reading about the same issues every single day. Nextdoor used to have a block feature but that went away quickly for some reason. Just getting tired of people complaining about city government and actually doing nothing about it.

Date of experience: October 21, 2016
Texas
1 review
35 helpful votes
Follow Jeannie b.
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Full of complaints and negative comments. No one really cares or is trying to make the community better. Was the most wasted time while I was on there and added no value whatsoever.

Date of experience: October 20, 2016
California
1 review
49 helpful votes
Follow David N.
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I was one of the 1st users of Nextdoor, and thought it was a great way to connect with neighbors. But I also didn't feel comfortable using my full name. I also liked that it allowed people to give away free services/goods to each other.

But all that has changed since the introduction of the "Neighborhood Leads", which are just basically power-hungry $#*!s that love to delete posts and accounts willy-nilly for "self-promotion" or "not having a name that sounds like a person I know" or "giving away services and not paying into our stupid small businesses platform".

$#*! this platform. I will tell everyone I know to avoid it. It's just a bunch of complainers and racists anyway.

Date of experience: October 19, 2016