Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.
We monitor reviews for authenticity
During a discussion of missing cats, someone from a nearby neighborhood stated that maybe these cats were the ones who had gone through her yard. I questioned her on what she meant and she said that "people sometimes trap and poison cats because they don't like them pooping in their yard". I did make multiple posts trying to get her to state what she knew about people killing cats, ad this is illegal in Indiana, and needed to be turned over to law enforcement. She then stated she felt I was "bullying" her and reported me to Nextdoor, who banned me for "overposting" and not being "neighborly". Now I am not able to contact anyone through Nextdoor to tell them that people in this neighborhood are talking about people killing and poisoning pets. Yes, I have screenshots.
I reside in the Columbia Heights NW section of Washington DC and signed on to NEXTDOOR.COM in June or July. Since then I have been frequently posting about CRIME AND SAFETY issues of suspicious activity on my street and around my apartment building as well as OUTRIGHT CRIMINAL activity that I have witnessed! IRONICALLY, though SOME of the CRIMES involved the VICTIMS reporting the incidents to the police, MY POSTINGS aroused INTENSE animosity from certain "neighbor hoods" that objected to it as being "EXAGGERATED", "DELUSIONAL", "PARANOID", and even "BIGOTED"! After several such responses I have apparently been BLOCKED/BANNED WITHOUT any notice from signing into the site with EITHER of my email addresses with which I registered!
I would NOT recommend a "community" website that caters to the PERPS in the hoods! ALL the site is is a local version of FACEBOOK enticing you to reveal more about yourself to those around you whom you don't even know than you normally would. As I advise about FACEBOOK and all those other social interaction websites, STAY AWAY AND STAY OFF!
Signed up and posted a simple ad and it was removed for no reason. Stupid site. Had to close my account after trying it only for 20 minutes. Too bad they got all my private information!
Received an invite to join the app which purported to have come from my neighbour, as did the rest of the village. I spoke to this elderly gentleman this morning who knows nothing about them, is not signed up, and definitely did not give his permission, and in his words 'I would not know how to use an app', this is outrageous and sharp practice in my opinion. Steer clear.
Just a place to publicly harass your neighbor who looked at you funny. Vigilante justice while turning neighbor against neighbor. No supervision, no guidelines enforced. The wild west of social media.
Go ahead and enter your full name, home address, and profile photo! What's the worse that can happen? It's not like you'll get bullied by HOA members and uptight losers with no lives that have nothing better to do than report you! Sign right up for a great way to build "community" with your neighbors! Invasion of your privacy and personal life? Ammunition used by your hoa against you? Naahhhh! That'll never happen! Come on! Just give us your home address, a photo of what you look like, and your full name! It'll be great! ;)
I am very happy with my individual account and seeing what is going on currently and who has what it looking for what. I am all about helping the community. I love how broad or how narrow you can make your area.
But for a self employed person who is looking for word of mouth business this app sucks. You are constantly attacked to not post it on your individual account and to open a business account. I opened a business account after I was yelled at enough and have yet to have one person respond to that account in 6 months. But when I posted on my individual account I had many responses. Also I have never looked anything up in the business accounts. I look for the individual who is trying to make a go of it.
This is a free app. If people don't want to see info visuals looking for clientele then they shouldn't be on here or there needs to be a charge to restrict those type of postings.
I do not recommend this app to anyone who wants to earn a buck.
We have been fortunate to have great monitors so far. Our local law enforcement and city leaders use to answer questions, neighbors help each other by reporting suspicious activity in their area, leads have been gracious. We have helped each other diffuse angry neighbors by getting them information to help them out.
Sometimes there are stupid and mean statements but so far neighbors and city officials have managed to nip it in the bud.
SO far good. I hope it continues.
I joined Nextdoor a while back because I liked the general concept. Since joining I've realized that it is a site/tool that more often than not is abused by the Leads and users.
For instance, our neighborhoood site is run by a lead that is beholden to our Home Owners Association. Anything that is critical of the HOA or that suggests that our neighborhood is anything less than idyllic is deleted. It's clear that this person and HOA buddies are running the local Nextdoor site for the benefit of the HOA. Nextdoor customer support does nothing in response to complaints.
Racism: We recently had a long thread in our area concerning an address owned by an Islamic school. Much discussion was made of the suspiciousness of the fact that the Islamic school was doing renovations (with a building permit). The talk then veered to Sharia law. I watched the thread for a month before I reported it and none of our local Leads raised a finger
Overall, bad site that brings out the worst in those who are entrusted with its' administration.
Thanks for being there! I get and share invaluable info. I was see the other post. Totally inaccurate!
How sad, something that should be an awesome app is nothing more than a harvesting of personal info disguised as something "good" - I'd really like to know more about this company. How do they make their money - because it's not by helping neighbors. Aside from the few politicos the rest of the posts were canned. Canned because my sister across the country told me about this great website when I moved. It seems the same Fido was lost and then found in her state... seriously, I don't have time for this but I'm pissed enough that I will find out what they're up to and it's not very "neighborly" - at this point they have a low BBB rate and the few articles where from 4 to 5 years ago. Once I unpack, I will investigate.
It's a total joke. So many people there use only their first name and last initial. I got my account suspended after only my second post to the site and I had been on it inactively for YEARS. Apparently I annoyed someone. I wish to keep the peace in my neighborhood and would hate to be doxxed or harassed should some busy body find my other social media accounts and disagree with me politically or otherwise. I LIVE here and I want it to remain peaceful for my family and everyone in the community. It's outrageous that I was singled out by someone who felt annoyed by a post and then banned for not having my entire last name on the site. I set my account up that way for a reason.
Bunch of bickering and fighting among neighbors. The same topic has been up for several days with poor comments one person took up for the company and the ones bad mouthing attacked her like vultures.
Dont like volunteer driven social networks. Biased and nosy volunteers, I hate them. Rather, as others suggested, meneighbour.com may be better. Looks nice and promising though. Will try it out.
Basically an invasion of privacy and making neighbors be vigilantes by telling on others. How many fights did it cause so far?
It could be a great tool and I guess for some it may even be helpful but there are people on the site that are leads... in charge of monitoring the site... if you only have one lead it's difficult to keep the threads on topic and it gets nasty and sometimes vicious. One lead actually private messaged me to taunt me about a stalker and called another woman fat... he's still the lead the site didn't think this was enough to remove him... they told me he was warned... I wouldn't join didn't get anything out of it.
Nothing but problems when I moved. In addition to the problems of linking my business with a different email address. After getting the linking resolved, I moved and can't access the business page at all, no matter what browser I use. I can only access my personal page with Chrome, Opera browser keeps taking me to the business page that is stuck in a loop asking to claim the business, then saying it's already claimed. Can't switch between accounts in Chrome, the option is not there.
Customer service is entirely through email and it takes days to accomplish anything. It's truly a love-hate relationship with this app because I do get a lot of business through it!
Again any site that wants your friends contact list and information is up to no good. I was going to join but will not join now because I refuse to give any site or app access to my friends/contact list.
I go by T. L. Lastname and my account was deactivated b cuz they said I didn't use my real name Tamra L. Lastname.
They didn't notify me nor I did not violate their policy terms.
"Not allowed:
Using initials or an abbreviated version of your LAST NAME is always prohibited
Noteable exceptions:
We recognize that some people are primarily known by something other than their given first name:
It would be acceptable for the catcher of the San Francisco Giants to use the name "Buster Posey" rather than Gerald Posey, the name on his birth certificate.
It would be acceptable for the football player "J. J. Watt" to use his initials as his first name, since that is how he introduces himself."
I bought my house 18 years ago and already know my neighbors. This app is a hysterical. Don't waste your time.
I absolutely love Nextdoor.com. This is a great idea for neighbors that live in the same vicinity to get to know each other. It's frustrating to read so many negative complaints on here about Nextdoor. People need to understand that Nextdoor is a private company and has a set of guidelines that we all agree to when we join. It's really very simple to follow their guidelines and treat each other with kindness. I have been a member and Lead for 6 years and started 3 neighborhoods and have never been suspended or disciplined for anything because I treat all members with respect. I, like many others, spend lots of time on the site and find it very enjoyable.
Answer: The negative reviews are honest reactions to being duped into sharing too much personal information (that Nextdoor now owns and will NEVER delete and will continue to sell to advertisers until your dying day) to join a site that seems friendly on the surface, but which does NOTHING to protect users. I was bullied by a convicted murderer, who is a Lead in my neighborhood--and I was banned from the site for complaining. Leads are nothing more than early adopters of the site who have been assigned power over other users so that Nextdoor does not have to police it's own site. In short: No. The negative reviews are not wrong. Heed them! I wish I had known before it was too late!
Answer: Forget about nextdoor and leads. Get a life, a real one. Don't waste your time with toxic online communities that tend to get the worst out of people. My advise is run away while you still have some dignity left.
Answer: Kay is right. That is their policy. However, don't expect them to hold to it. We have leads unfairly removing only some people's comments and Nextdoor does nothing about it. Best bet, dump nextdoor.
Answer: Neighborhood. Rocks is in development. Another 6 months.
Answer: Truth is like oil and water. As long as the scam artist have enough venture capital (other people's money) they will continue to shake the bottle leaving it a murky view obscuring the truth. Run out of cash, they'll be exposed for the incompetent boobs they are and the top dogs will clear out their bank accounts and move on to the next scam. One look at their "leading edge tech" pulled right out of the 1980's is proof enough they will die in the tar pits just like the fellow dinosaurs. Want a state of the art app? Check out https://wiggio.com or www.neighborhoodlink.com
Answer: Dallas, SiteJabber rates it at 16%. It would surely rate lower if there weren't so many fake positive reviews. Folks review Nextdoor either 1 or 5. The fives read like ads about Nextdoor's features and potential. The ones are written by real people and give accounts of how awful their experiences were.
Answer: Several other reviewers on this site have had the same thing happen to them. We have been fully banned from nextdoor (beyond just "suspension"), but they keep our profiles, and sometimes our names still appear in the neighbor registry. They refuse to remove us fully, I suppose, in an attempt to misrepresent our endorsement and participation there. It's clearly unethical, but their TOS states that they can do this, as any nd apologist will point out.
Answer: Here's a tidy answer from corporate... Hi Colleen, Thanks for getting back to me. Our Community Guidelines prohibit posting about Lead activity on the main newsfeed. If your Leads are inactivate and youre concerned about moderation in your neighborhood, you should reach out directly to Nextdoor Support. If you have any specific concerns I can help you with at this time, please let me know. Best, Amanda Nextdoor However, the minute you alert corporate to issues with leads in your community you'll find your account terminated. They are very protective of the information surrounding who really is controlling the activities on the boards. Most people in my community are under the misguided impression that corporate is in control. They don't even consider it is their neighbor who sits in judgement.
Answer: Nextdoor wants your full legal name, house number and address and your email address that they link all together. As an added bonus... They have a little map that you can click on. That way if, OMG, you offend someone the little map leads them straight to your house. Run, do not walk, away from this site. No good comes from Nextdoor.
Answer: Your name and address will be known to everyone who uses the NextDoor application and website. I don't suggest using it. I recently discovered that low income apartments in ghetto areas might be able to use the application to do crime. Car theft, asaaults, kidnapping and just about everything else under the sun.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account