Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Nextdoor

Nextdoor

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Nextdoor?
grey stargrey stargrey stargrey stargrey star

Nextdoor Reviews Summary

Nextdoor has a rating of 1.8 stars from 3,037 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
454
value
406
shipping
54
returns
55
quality
162

We monitor reviews for authenticity

David S.
Kansas
1 review
14 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

Nothing like getting mass email invitations to join a neighborhood group 1800 miles from my house...on a business email account.

Date of experience: October 11, 2017
California
1 review
1 helpful vote
Follow Olivier V.
Unfollow Olivier V.
Share Review
Report Review

I am not a frequent user but my wife is. This is how we were able to stay in touch with neighbors during the Santa Rosa fires. It was fantastic to get local instant updates after our neighborhood was evacuated.

Date of experience: October 11, 2017
Texas
2 reviews
22 helpful votes
Follow Carolyn R.
Unfollow Carolyn R.
Share Review
Report Review

Mob behavior encouraged
October 10, 2017

Whenever anyone makes a suggestion on our local Nextdoor website, there are always people who don't read all the content and assume they can attack the writer. They base their attacks on the premise that no one can tell them what to do and a "request" or "suggestion" is read by them as a demand for compliance. They throw random accusations at the writer blaming them for not being considerate of others. They have a "holier than thou" attitude and when one person attacks, you find more and more of these "good" people jumping in to throw blows especially when they haven't even bothered to read the initial post. The more you find out how awful your neighbors can be, the more you want to move away from your neighborhood. Nextdoor creates as much animosity as comments on Facebook, but you know that these commenters live nearby, so it's worse.

Nextdoor is also a forum for people who are just basically busybodies, all they post about is seeing someones pet out (sometimes pets are out and come back in), hearing a noise, seeing the police go by, having someone knock on their door, anything that crosses their mind becomes a post. Why encourage chatter, why read posts from people who live a mile away, but can't tell you in the post where they even are.

Date of experience: October 9, 2017
California
1 review
14 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

NEXTDOOR monitors and blocks cyberbullies from using their public posting venue.

But, NEXTDOOR instead, leaves a wide open unmonitored venue for cyberbully posters via their semi secret posting venue called "private message".

Any member with cyberbully tendencies can post the worst demeaning insulting message against any other member without risk of being banned because these
Private messages are NOT monitored.

So you can be victimized by a private message from cyberbully and you have virtually no recourse. You are left with a choice of fighting back verbaly or just swallowing your pride and pretend it never happened. The cyberbully can continue victimizing
Because the lead does nothing to ban or punish that particular cyberbully. My lead told me some hocus pocus about cutting and pasting the message and mailing that to him. "cut and paste"? Sounds nerd mumbo jumbo to we seniors. Its actual elder abuse and NEXTDOOR gives a digital yawn.

Bring in Government to build a righteous fire under the NEXTDOOR greed heads.
Please, everyone demand NEXTDOOR Stop enabling cyberbullies from abusing seniors.

Date of experience: October 7, 2017
California
1 review
14 helpful votes
Follow Julia N.
Unfollow Julia N.
Share Review
Report Review

People who make friends with their "Lead" can get away with Murder! I hate the way it's run, some people get suspended for minor infractions, while "friend's" of Leads keep over-posting and using foul language, and NOTHING happens to them! Ridiculous!

Date of experience: October 6, 2017
Minnesota
1 review
18 helpful votes
Follow Cortni A.
Unfollow Cortni A.
Share Review
Report Review

Leads are awful!
October 7, 2017

Lead is terrible! Knows a certain person of the neighborhood and gives special treatment when they should be banned! Lots of neighbors are going to delete this app including me if not resolved soon!

Date of experience: October 6, 2017
California
1 review
17 helpful votes
Follow Bonnie P.
Unfollow Bonnie P.
Share Review
Report Review

App. Leads awful
October 6, 2017

Leads are friends and bully others and nothing done! Email corporate Nextdoor and no reply as what's going it complaint?

Date of experience: October 6, 2017
Florida
1 review
24 helpful votes
Follow mishna m.
Unfollow mishna m.
Share Review
Report Review

I just read other reviews and realized I'm not alone with my experience with Next Door. It is true people are bullies, and get away with it because their friends monitor the local areas. I had my emails hacked out due to the position of one of the leaders. I wanted them so I could file a restraining order against some of the residents who were cursing and threatening me. One thing I agree with about this app though is that it reflects who your neighbors are and given what I experienced up there, I realize I am not in a very safe area and I'm going to look for a new place.

Date of experience: October 5, 2017
Maryland
1 review
25 helpful votes
Follow Carol O.
Unfollow Carol O.
Share Review
Report Review

NextDoor is run by Liberals, not Conservatives. There is no moderation at all. Cyber bullies lurk and viciously attack those whose speech they want to silence. If you post anything critical about anything or anyone and don't say "the sun is shining and the birds are singing" in the liberal pc utopia, you will be attacked, and your comments or entire thread will be deleted. Plus you will get a totally canned response from NextDoor. All of their responses always have the same wording. It's like robots send out the responses. I would not recommend this site to anyone. My advice to all is to stay away from NextDoor. It divides neighbors and pits them against each other. The NextDoor support staff is totally immature and irresponsible and incompetent, and they don't care.

Date of experience: October 5, 2017
Nebraska
4 reviews
34 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

Where to start? I was on my local Nextdoor board for a couple years and found it helpful. Ever since mid 2016 the atmosphere on there has been poisonous. Some other reviewer called it a playground for Trump supporters, boy is that right! I am seeing posts with titles that look like something you'd see on Storm front. One helpful lady made a post with the title 'Black man screaming F**k White People at our house'. The F word was spelled out in the title. Mods refused to change it. Others just as bad. I've received nasty personal messages ridiculing me, Most of this stuff started in the election campaign and has just kept up. This board does nothing to foster a community spirit. Moderation is non existent. Report someone and more likely you'll get in trouble.

I get so tired of reading about lost pets then finding out they were not tagged or licensed and allowed to run all over the place. Tired of complaints about thefts from parked cars left unlocked; of cars being stolen that were parked with the keys in them.

I should add that I have seen comments on here from folks in places like CA and MA saying this is a left wing site. I dispute that; I think it is more a matter of whomever is in the majority in a given area applying bullying methods to stifle someone they disagree with. My area is deeply 'Red' politically, I got caught up in an argument about another member who kept having her yard sign stolen/trashed; it was one of those 'Celebrate Diversity' ones. I simply cited my own experience of having political signs trashed in my yard (for a 'Liberal' candidate). The mod contacted me a day later, I was getting threats implying violence toward myself and my family for being a 'Commie'.

Unless you enjoy feuding with neighbors stay away.

Date of experience: October 5, 2017
California
1 review
22 helpful votes
Follow Carlos C.
Unfollow Carlos C.
Share Review
Report Review

This is a Trump regime website. I would not even recommend this nasty website to my worst enemy! TERRIBLE!

Date of experience: October 4, 2017
Texas
1 review
21 helpful votes
Follow Julie S.
Unfollow Julie S.
Share Review
Report Review

Nextdoor.com allows bullies and hyper-sensitive loons to hijack the threads, flagging every post of each person who offends them for no reason other than breathing, while allowing their rants and hurtful tirades to remain. The 'guidelines' are enforced at the random whims of whoever sits on the nextdoor throne that day. It truly is the idiocy of the inmates running the asylum. Protest it by contacting them and they will send these identical, canned responses proving they haven't even read your complaints and don't sure as hell don't care to address them. They are either out to lunch or just frickin' don't care. It's made our neighborhood communication a freaking nightmare.

Date of experience: October 3, 2017
Texas
1 review
20 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

Extreme right political groups in our community have made Nextdoor part of their strategy. They have strategically taken over lead positions. They post misinformation and they turn on anyone who disagrees, even civilly, with ad hominem attacks. The group has a beef with apartments being built in our neighborhood, and as a result they've posted announcements of public meetings on Nextdoor with instructions on how to post so that apartment dwellers can't see the announcements. Disgusting. I love the concept of Nextdoor and I'm not sure how the company should fight back. But I've deleted my account because it became so intolerable.

Date of experience: October 1, 2017
Washington
14 reviews
23 helpful votes
Follow Tina H.
Unfollow Tina H.
Share Review
Report Review

Nextdoor allows a few bullies to consistently run a muck and harass and bully everyone from neighbors who discuss issues that have nothing to do with the bullier to elderly people. They do little to nothing to resolve the issues and you end up with part of the community in contention with the other part. Their management system pits neighbors against each other.

Date of experience: September 29, 2017
Florida
2 reviews
4 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

Veryappy
September 29, 2017

Not sure what the bad complaints are about... i have found the loveliest of people and recommendations for services... i also received responses when i found a homeless dog... maybe these folks are not living is a nice neighborhood... very happy with this app

Date of experience: September 28, 2017
Colorado
1 review
20 helpful votes
Follow CM T.
Unfollow CM T.
Share Review
Report Review

Most people who are on nextdoor.com are just talk and no walk. They praise and appreciate your work all day long and when it comes to action they sulk and back off.

My account has been disabled because I picked up trash in the neighborhood and posted pictures of the trash I found. My neighbors on nextdoor got bothered by this and mostly by the fact that I asked them to come help me, at least bring a big bag. Nobody came to help. I called them lazy and indifferent and someone flagged my posting.

On this site, everybody has to sound the same. If you tell the truth or do more than just talk, your account will be disabled. They don't even warn you. They disable your account then they tell you.

On nextdoor.com, there are people who collect your information. Please do not give out any personal info, if you decide to be on this site. You will never know the intents of people asking for personal info. One lady asked for my phone number saying she will come help me that day with the garbage. I thought she will come help so I gave her my number. She never came and never called me. I am wondering why she wanted my phone number and what her intentions are now that she has it.

Nextdoor.com is a site good for classifieds and lost and found pets but there was no need to make a site for that. There are so many sites for classifieds and lost animals. Nextdoor is not as it claims to be about neighbors and helping each other and together etc.
There is no neighborhood feeling on this site but there is censorship! You are not free to say what you think. It doesn't matter that you did not use bad words or you did not insult anybody, if your opinion is different or you take action (cleaning the neighborhood in this case), or both, your account will be disabled.

Nextdoor.com doesn't care about environment and wildlife hurt by trash. There was a deer with a plastic dome lid stuck in her mouth. I removed the plastic lid from her mouth and some people on Nextdoor sent "thank you" words but none came out in the street when I invited them to pick up trash to prevent this tragedy from happening again. They did not even bring me a big bag to collect the garbage I found.
As a thank you note for helping that deer and cleaning the neighborhood, my account has been disabled yesterday, September 25.

For more details, I will upload pictures with all the garbage I picked up in my neighborhood (Burbank, CA) and with the deer with the plastic lid stuck in her mouth. The story about the deer has been on NBC. The media channel came to interview me on August 9 and it has been aired at midnight that night. Anyway I will paste the link with all the pictures and videos here soon.

Date of experience: September 26, 2017
California
1 review
18 helpful votes
Follow Jenifer G.
Unfollow Jenifer G.
Share Review
Report Review

Nextdoor is a joke!
September 26, 2017

God forbid you have a neighbor who behaves abusively, even reporting to Nextdoor itself does nothing! They send a canned response, stating that they'll look into it, and tell you they aren't able to give you any details, yet those verbally abusive people remain. Is Nextdoor THAT desperate to keep members, or are they concerned about the rules they have posted on their own web site? I believe it's the former, based on my experiences with a truly vicious neighbor who has ruined Nextdoor for all. Droves of people have left, yet he remains. Don't bother registering, it isn't worth it. Talk to your neighbors the old fashioned ways-face to face or pick up the phone. I'm sorry I have to leave any stars, if I had a choice, I'd leave zero.

Date of experience: September 26, 2017
Kentucky
1 review
19 helpful votes
Follow Jim P.
Unfollow Jim P.
Share Review
Report Review

Unsafe and Dangerous
September 26, 2017

Nextdoor participation is a waste of your time and a threat to your safety. The requirement you provide Nextdoor with your real name, address and email address for them to share with your neighbors opens you up to unstable Haters. With my name and address, I've received death threats in my mailbox!

The reviews here all reflect a consistent theme. Unequal treatment, biased, inconsistent Guideline enforcement, profiling based on race, age, politics, and interpretation of policies. My posts were deleted because they led to discussions. When a handful od dissenters complained, and I mean less than 6 (who organized their complaints), my posts or replies disappeared. When pit bull lovers defended the dangerous animals and others disagreed, the anti-pit bull folks were suspended for being "hateful". Liberal moderators in San Francisco?

One Nextdoor moderator in S. F. wrote me that I need to "consider how my words might be perceived", not the actual words, but "the feelings they may invoke". Yet they deleted my post on death threats.

Nextdoor promotes itself as a place to meet and interact with neighbors. It is a place of shaming, bullying, suspensions/banning, and suppression of logic. It is a place where very young people show overt disrespect and lecture members on their liberal agenda.

You can pick your friends, but never your neighbors. Take your chances if you join.

Date of experience: September 25, 2017
Nevada
1 review
18 helpful votes
Follow buddy C.
Unfollow buddy C.
Share Review
Report Review

First bulled/ harrased by one neighbor for passing on information from the police department. Then the lead says Im curious what youre doing to draw such nagitive attention... lol Your answer I moved into ghetto land thats what. How do they pick the ones that run your area? Some of theses people shouldnt be running anything that aquires tact or people skills. Your on a site to help each other and you ask the neighbor thats having a hard time because of the area and ask what they are doing? Then they add the trouble makers they are trying to warn people about. Just plain CRAZY. My advice stay away from this app it basically lets the bad people know where you are and what your doing.

Date of experience: September 25, 2017
Virginia
1 review
3 helpful votes
Follow Tippy A.
Unfollow Tippy A.
Share Review
Report Review

We have NextDoor.com in my neighborhood and I find it GREAT.
Needed help... got it. Found a lost dog. Returned the happy owner within an hour.
Asked for recommendation for a plumber... now have someone close to call and he is terrific. Asked if I could help with shopping for an older citizen... now make trip for myself and 2 others and feel really good helping someone without worrying about strangers. Needed dog walker for a week and met a dozen people asking if they could help out... I could go on but my first question to those having so much negativity and even nasty comments about their neighbors. Maybe you should think about moving somewhere safer and far more pleasant.
So many of you answered complaining and you became one of THEM, complaining about such dumb stuff.
Many use places like Craigslist and other totally anonymous sites buying, selling, giving personal info to complete strangers and you worry about your neighbor nextdoor or around the corner?
So sad. What happened to "know your neighbor" "help your neighbor"?
Many times your neighbors are just a reflection of yourself. You choose to live there telling more about you than THEM.

Date of experience: September 23, 2017