NeweggReviews 922

I ordered a graphics card but the box was damaged in the shipping process. Since this was for a gift, I requested a new one be sent and have the old one returned. Newegg handled everything quickly. They scheduled UPS to come and take the old one back, and they sent me a new one and mailed it to me. The whole return process took about a week and a half, including the delivery. And no return shipping... which was nice. Would use again.

Let me tell you this was NOT a good first experience with this company I can honestly say I will not be working with them again and I will definitely not recommend to anyone. They canceled my order int he middle of the night and the item sold out. Told me the address I put down is not on my account. That is the address on my account, haven't had a problem using it in over 2 years. Most GOOD online companies either do a second manual verification in case their system got it wrong OR send the customer a courtesy message saying the order cannot be processed BEFORE screwing the customer overt and canceling their order. Plus when the rep INSULTS the customer, makes for an even better experience! They better retrain that rep.

I have been using Newegg for computer parts and electronics for the past year and a half and I LOVE them. They always have competitive prices, the best selection and I never had a problem with their customer service.
I bought a wireless router from them, it didn't work properly, created the return with free shipping label and sent the item... 3 days after they received my broken one, I had a brand new one!
I know all you pessimists are going to say "it took them 3 days after they received yours" Ok, 1. They have to make sure that you didn't modify it and break it yourself, 2. That is normal shipping time, 3. Go complain somewhere else.
I trust these people more than eBay, you're lucky to get anything that works correctly, and most of them do not offer returns.

My little sister just had her first baby and I wanted to send her a gift. I ordered her a Blue Ray player and a movie from Newegg on 9/27. On 9/28 I received shipping confirmation on the movie and on 9/30 (3 days later!) I received an email stating "having difficulties processing your order" for the player. I called to find out that my bank was fine with the payment but that Newegg wouldn't ship it to the different address. In order for me to have it shipped there I would have to call my bank and have her address put on my account. Or my other option was to have it shipped to myself and then I would have to ship it to her. All i wanted to do was get a gift for my sister! I canceled the order and ordered it somewhere else. I will no longer be buying anything from Newegg and if you don't want a hassle you probably shouldn't ether.

I will only shop at this website for my technology needs. When I need to buy parts for a new PC, or I need to replace a worn out router, I will always check with newegg before anyone else. The reviews for newegg's products are often helpful and far more than I can expect from any other technology retailer, both on an offline.

I can also count on their RMA process because I have had to perform it a few times myself. There were no problems at all, just a quick phone call, print up a label, an tape it to the shipping box. You are done! Speaking of shipping, their deals are phenomenal. I have literally saved hundreds of dollars not only on shipping but on the lack of sales tax (then again I live in Texas).

I have used newegg for over 7 years and I do not regret a single one. It is a permanent fixture in my computer technology operations and, so long as it continues as it does, will remain so.

I have been using Newegg for electronic purchases since 2001. Newegg has low prices, is consistently fast, and is easy to work with. I get pretty much all of the computer parts I need to build computers or keep computers running here. Many years ago they built the free 2-day shipping cost into the price of the item, these days they charge separate for shipping like everyone else. Also, these days it seems they have some stiff competition from Amazon on pricing for things, but when you buy through Amazon, you are sometimes buying from other companies. Newegg is always solid and is always worth an extra couple dollars for the piece of mind. Plus, the product reviews on Newegg behind most all of their items are unbiased and are heads above the product reviews anywhere else.

I ordered windows 7 pro from Newegg. I used econo shipping. My item was shipped (via ups) from Tennessee and went to Atlanta. First off I never got an email saying the item was shipped and never got a shipping or tracking number. 2nd I really fail to see why it had to go to Atlanta when I live in Tennessee and the truck with the item on it drives through Nashville (ups has a hub in Nashville)and Murfreesboro (which is where I live and where the package is being delivered to) to get to Atlanta. It makes no sense to me to ship it like that when all they are going to do is put it BACK on a truck to bring it BACK to Nashville to send it out for delivery. Econo shipping or not, it is a waste of time/money/manpower and it is poor customer service to ship this item in this round about way causing the delivery of the item to be longer than what is really needed. Yes econo shipping is 4-7 buisness days but I would think if your company could get the product to the customer quicker and cheaper than expected by the customer then I would think they would do it. I know the route the trucks drive cause I work for FedEx and we run the same route. Instead of getting a praising review here Newegg is getting a very crappy one.

Ok. Read a bunch of reviews from ohters, and in the 8 years of doing business with Newegg I can say I have never had any problems. Once i ordered two BDwrite drives and a week later it went on sale. I contacted them and asked for the difference to be refunded... so they did. I've ordered well over 15k in parts and built over 7 different computers from parts from them... not one issue. Parts are always well packed and lets be honest... the buy reviews and rating system used by so many sites these days was used by this site (can't say it was the first) and was the first i noticed it on oh so many years ago. How many sites can you find manufacturer responses on customers complaints... even Amazon doesn't have that. Sign up for emails and they furnish you with specials and daily speccials. Sites like slickdeals.net and techbargains.com regularly list them for their deals and prices... I am a guru at electronics shopping and newegg is at the very top of my list... then amazon... then dell... tied with BH Photo (been doing biz with them for almost 20 years)... I woot, I fling, I shark, I deal suck, and now I jabber... again my site of shopping choice Oscar goes to Newegg.