NeweggReviews 922

This used to be my husband's go-to site for his tech toys. But lately he has been relectant to buy from here because their prices are no longer competitive and they have added a bunch of stuffs that are not tech/computer related.

We also had one issue that was still sour in our mouths. My husband bought a wrong product by mistake and wanted to return but it was hard to get it touch with them and the customer service wasn't very helpful on when they will return the money. We had to wait over a month for the refund process to be completed.

I have purchased 3 computers from them on promotional no deferred interest programs. They purposely place monthly payments towards the promotional periods that end later, so the ones ending sooner fail to get paid off and incur finance charges. When you want to fight the charges, go ahead, but do so by fax, and don't expect any management to have a clue. Oh and don't expect to email anybody there, they don't do external emails for support.

Newegg-proper is still OK, but...

Major problems with the Newegg Marketplace. If you get cheated in Newegg Marketplace, Newegg won't help. You're on your own. Newegg is not Amazon!

Quoting their policies they told me:
"The product was sold and shipped directly by the seller. Newegg is simply a platform."

So now they're just a "platform" to send products and wash their hands of them. I thought people buy from Newegg because they offer service and assurance that things will be OK. If I got a rock in a box, not just open-boxed used goods pre-configured with someone's random password, and with missing parts, I wonder if they'd still just be a 'platform.'

Yes, Newegg is selling on behalf of other sellers, and this is not new.

I know exactly what multichannel selling is. EBay and Amazon both has proesses in place for this. You are not forced to send emails to seller and pray to God you get some sort of resolution. I did not get what I ordered. They're saying "tough luck, that's your problem, go contact the seller."

Really? Is that eggsellent service? So all the branding of Newegg goes away in my mind, unless you tread carefully and only order from Newegg. If you order from the Marketplace, well, might as well just buy it from any shady dealer because you have no dispute escalation process and they claim they're just a 'platform.'

So if you're not ordering from Newegg Marketplace, they're probably still OK. But if it's not Newegg, you'd best stick with Amazon, where they actually have a system in place for resolutions and maintain some level of customer service for items they don't fulfill. Not emails and prayer.

Usually very reliable. They seem to be adding many new non-computer categories via the "marketplace" style third-parties. Not sure I am a fan of this. My experience with these types is so-so at best. Seems most are Chinese based sellers who seem to exaggerate the functions and quality of their products (to put it nicely). So what if you can save 30% off on a tripod if the damn thing never works!
In regards to newegg.com themselves, they are great for any laptop or desktop computer stuff you need. I just advise being careful with the third party sellers.

Their customer service was good two years ago. Today, I was treated like crap: hung up on during a phone call and ignored in live chat.

My problem: I had a hard drive fail and was told that the "service net replacement plan" I paid for wouldn't replace the item.

They scam you into purchasing replacement plans that have loopholes for everything. I shouldn't be surprised though... the plan has a limitation of coverage for defects due to "acts of God." Seriously?!?!

Avoid newegg if you're the type of person who wants their coverage plans to be well worth the extra money.

Damn scammers.

I have been using this site for years to build my own personal computers. Do some research, gather a list of items you would like to buy and newegg probably has it. I've never had any issues with shipping or delivery.

It is not the cheapest option out there for buying computer parts, cell phones, etc. but it may be one of the most convenient.

REASONS TO USE:
[1] Large inventory
[2] Site has been around for years

REASONS TO LOSE:
[1] Slightly hectic design

I must admit how much I honestly enjoy shopping at newegg for computer supplies. I love the product review feature, people spend a lot of time posting honest reviews. I think their prices are highly competitive and they have a good return policy which is always important when purchasing computer supplies. If you think you are purchasing something that has the potential of being returned make sure you check the return policy before you open the packaging. Shipping time is normally in a few days I think three has been the maximum. I have never used them for things like televisions or automotive parts just computer hardware.

NewEgg provided the worst online experience that I have ever had and I have been an online (almost exclusively) shopper since the late 1990s. As a software developer, I have always preferred to stick to online shopping rather than hitting the mall...

On Black Friday I ordered an LCD TV that they were running a promotion on. NewEgg instead sent a dissimilar monitor that was half the price. Upon receiving the item, I immediately contacted them, using their online form, waited a couple days and then contacted them again. After contacting them many times (email, online form, etc.) over three weeks, I have never heard a word back from them. I finally just sent them item back because I was at the end of the 30-day return period.

Not a word from them, nothing. So good for a guaranteed 24-hour response. Now I will also have to incurr a 15% restocking fee charged on an overpriced item that I did not order.

NewEgg sucks...