NeweggReviews 922

One can find good prices sometimes. But sadly the way it looks if you don't pay for the extra coverage you will get no support if you have RMA. Even when they have the Item in Iron Egg guarantee. I still dealing wit the company, but the costumer service is by email, calling their number they give you don't work and trying to have a chat don't work.
I already told my gamer friends to be careful if they have business with the company. I should stay in Amazon

I purchased a cheap tablet computer from them. Due to issues with it I decided to return on the iron egg guarantee. I found out it will cost me $12 to return a defective item. It also took forever to get an RMA due to their somewhat convoluted system. Then, the return ship label didn't print. When I requested a reprint, the system would not allow me to do so without calling an 800 number. I will stick with the honesty and simplicity of Amazon.com for all my further needs. Newegg experience was my punishment leaving the wonderful world of Amazon.

I ordered an Asus laptop from these guys two weeks ago and had tremendous difficulty with my order afterward. I had to call in 4 times to verify my order (they only process orders every 24-48 hours). After much headache and time on the phone, I finally confirmed that the problem was because the Newegg customer service rep did not input the correct Apartment number. The customer service rep who finally helped me with my request told me her systems were always busy, especially approaching holiday season and my situation was not unique.
Terrible service.

First time customer, went to purchase a video card and it's been the biggest regret i've ever had with an online purchase and the order hasn't even been shipped. Order was voided without reason. Tried telling me i possibly didn't validate as per information from credit card issuer which is funny since i think i know my address and made 1000's of purchases over the years elsewhere without issue.

Talking to agents feels like i'm talking to robots, don't dare talk on live chat, that is scary. They use canned responses about 99% of the time, do not have any reading comprehension skills and i've had to repeat things 5-6 times and they still don't get the simplest of questions. Call by phone, they repeat scripts, nothing is personal and no emotion. If these guys hate working there, quit.

Anyhow, they voided my order during a sale. It's going to take up to 3-5 business days to get my refunds and by then i'll have missed a sale on these items elsewhere costing me money. People only love them because they haven't experienced this headache. The fact they void orders immediately and don't even attempt to question and they cannot reverse a void is bull.

I wish what i said would help others but i know people will flock to them even with these warnings of haste voids without any valid reasons. Made me feel like a crook by purchasing a video card. Never felt that way before and for this, you couldn't pay me to shop there again. I'll pay $100 more elsewhere just to avoid this hassle it's THAT bad.

DO NOT RECOMMEND!

Ordered boots from one of their third party vendors but they were shipped to Texas, not CA where my address is. Tracking even showed delivery to wrong address. Contacted newegg and they told me they are not responsible for vendors actions on their website. The Military Trail Gear Shop at newegg refuses to answer my claim or emails.
Customer for 20 years and I get this. Someone got a nice new pair of boots at my expense. If you buy from Newegg you are on your own. So I am out $50 until I get Visa to refund me.
UPDATE:
I should have given Newegg more time to resolve the issue before crying. I never did receive any reply from The Military Trail Gear Shop which gets 0 stars.
I have been given a FULL REFUND from Newegg.
Here is the newegg email to me:

Hello Mr. Sonders,

Thank you for your email response.

A refund for $35.48 has been issued back into your original form of payment. The funds will be available to you once your card issuing bank has fully processed the refund, which may take 3-5 business days.

To further explain our MarketPlace selection, Newegg offers a program via our website called "MarketPlace" where sellers offer and sell their products thru our website. The products are purchased directly from the seller and the inventory is shipped from the sellers' warehouses, not Newegg. All item pricing, inventory count, order processing, package shipping, product return for refund or replacement, are the responsibility of the MarketPlace seller.

The order itself is placed on our website and the processing is done through our system. They do not have access to your billing information.

Our goal is that you never have difficulties when shopping with us and if anything ever does goes wrong, you trust that we will always do whatever we can to help. We will look at what happened in your case to our MarketPlace management team.

Thank you and have an EGGcellent day!

Newegg has always been an excellent place to order from, in my experience. I go there first when I need PC parts, occasionally I try to find out if the item is for sale at a cheaper price somewhere else, but it's rare because Newegg is almost always as cheap as it gets.

The plentiful amount of customer reviews for the products helps me to know exactly what to expect when I'm shopping. Their policies and level of customer service have always been up to par, or better.

The selection is excellent, they don't have -everything- but aside from specialty or extremely-specific items (i. E. for repairing an old laptop or something) they typically have a variety of choices that is wide enough for this shopper!

Newegg is my Amazon when it comes to electronics. What makes it so great? The entire experience. Their products are well categorized and easy to find, the filters you can perform on those products to narrow down your search are excellent, the reviews help you understand what to expect out of said product, and the actual delivery to your door is quick and trustworthy.

I have had issues with computer parts in the past (it happens to all of us) and newegg is always very quick to resolve those issues by either issuing a refund or a replacement unlike some other websites that merely direct you to the manufacturer who may or may not be any help. A retailer is a middle-man who purchases products from a manufacturer and delivers them to a customer with their reputation on the line. A consumer should not ever have to deal with a manufacturer. These are things newegg does extrememly well.

Its not fair to fault an electronics website for occasionally delivering a faulty product. Not to mention even in that rare circumstance, newegg is always quick to satisify its customers.

I love this website, and I love using it even more.

I've ordered hundreds of thousands of dollars in equipment with newegg. Due to quantity limitations, they suggested I try the newegg business site. On my first order, they shipped $4K in parts but held another $8K saying my order was fraud.

Despite my reminding them of our newegg.com account number and the lengthy history with them, they insist I call them from the number associated with our card. However, that's an incoming online line and newegg is not worth the time to sort that out with our bank. Seems their fraud department has no actual brain.

I told them I would refuse the shipment they sent and charge it back. They told me if I charge it back that they will lock my account. Uh... you sort of already did.

Bye bye new egg. Plenty of other vendors out there who will love to have our business. Also, I've found Amazon is often less expensive than newegg