NeweggReviews 922

Best site only place I buy my pc stuff and customer service is excellent

I love Newegg. I've been coming here for over 10 years. They've got tons of parts to select from... I actually built my current computer using all parts from newegg.

Always love Newegg, good deals, fast shipping and cutting edge selection.

One of THE BEST etailers out there for electronics. The reviews for products on their site is very helpful in making a decision. Their search engine is smart so you dont have to end up typing the product exactly as it's spelled (annoying that some sites still have that). Shipping is great seeing as I tend to get the free shipping and whatever I order is here earlier than estimated delivery date, and if you have shoprunner you can use that for free 2 day shipping. They have great sales during Cyber Monday and xmas. The only other site I use consistently besides newegg is amazon and that's only if the price is cheaper.

Customer service is great, often times they will fix errors in their system with orders or shipments for you before you bring it up, which is a great business ethic seeing as it's a hassle to call in for every little error that can go wrong in the process with any other business.

I purchased a refurbished computer, which I have in the past and have never had a problem. I received the computer, set it up, opened the dvd drive door and could not get it to close. RMA'd it back for a replacement. The second refurb I received was also defective but this time the dvd drive door would not even open. I sent this one back, asking for a refund because I didn't want to take the chance that a third one would be defective. I received an e-mail from the company stating that the RMA I requested was not what they received so they were shipping it back to me and suggesting I go through the manufacturer. I called them and after over an hour on the phone I was given numerous excuses. First I was told that the item was tested and worked just fine. Then I was told that the serial numbers did not match. They still wanted to ship the item back to me, which I refused stating that I didn't want to take back merchandise I had already found to be defective. They told me that the best they could do was to offer store credit(minus the restocking fee) because that was the terms of the purchase. I wasn't told that when I requested the 2nd RMA and asked for a refund instead of ANOTHER replacement. I feel like I have been given the runaround by this company and I am extremely disappointed in the service I received from them regarding this purchase.

My video card is defective. It does not function as advertised. I contacted NewEgg and they directed me to the manufacturer. I went through the support at the manufacturer and they RMAd the card. The new card had the same exact issue. I called the manufacturer again and said it was a known defect and to contact newegg.

I then contacted NewEgg and informed them of the situation. They authorized an RMA with them. Even though the serial numbers would be different because the card had been replaced, they said as long as it had all the pieces they would honor the return.

I mailed the unit and received an email that the RMA has been rejected because the serial numbers do not match... I have since spoken to half a dozen different representatives who, after an hour of holds and explanations, understand the situation and tell me I will get a credit that day. I've spent countless hours just trying to get this resolved.

Finally after posting a review they contact me back and fix the RMA. Unfortunately, they gave me half my money back and half a gift card and refuse to do anything about it. I've already bought a new card, how long exactly was I supposed to wait for a credit that was rejected multiple times.

I tried going through their "*******@newegg.com" email and got the same run around and poor customer service I got on the phone.

Do yourself a favor and go with a retailer that stands behind their products and will make things right on the first attempt not the 12th...

Newegg use to be good but then they changed their shipping policy. Sometimes they will now lock the shipping which unfortunately means you cannot make any changes. This includes you being able to HOLD the item at a depot for pickup. What this means is that it is most likely impossible for you to get any home delivery since you cannot wait all day at home for someone from UPS to arrive. What's worse is customer service is aware of the issue and unwilling to do anything about it. My items got returned as failure to deliver and I'm done buying from them. Some of you may say send to work then, but sometimes that's not an authorized address for your payment method.

I have had nothing but good experiences buying from Newegg for over 10 years. Once there was a problem with a item and it was fixed without delay with no money out of my pocket. I have always received my items within 2-3 days max, but I live within 60 miles of their California warehouse, because of that I also have to pay an extra 8% tax.

Their website is easy to navigate, their prices are very competitive, good communication, and good deals can be had with the daily Shell Shocker. I can highly recommend them without any doubt.

I tried this operation first with a relatively inexpensive adopter. It arrived without a driver. A sticker pointed to where I can download it. I downloaded it... and to make a long story short it did not work. I tried to get support on chat and got nowhere. I called and it was over an hour wait.
In short, they seem to hide overseas, think that the customer is an idiot and their product sucked.
I wish I read some of the reviews before I wasted my time with these people. Rest assured however, they would not hear from me again. The old rule applies; if the price is too good… or alternatively, you get what you pay for.

Nightmare! As an owner of a business I have ordered many thousands of dollars from Newegg. Up until now, the equipment worked. I ordered 3 machines, all at the same time in June 2014. The same day I received them, I realized one of the machines did not turn on. The machine was never used. Newegg told me to ship the computer to ASUS. I did. Then heard nothing. Had tracking number in hand, they confirmed I sent it. Again this is a brand new machine. I have called over and over. I AM SUPPOSEDLY A PREMIER CUSTOMER, WHAT A JOKE. The call was escalated to Supervisor named Thomas, then another Supervisor named Gabriel, both told me they would look into where my brand new machine was. Never a call back, and every time "I" called them back they had know idea who I was. I have bought many thousands of dollars worth of equipment for my company, Newegg does not care who you are. DO NOT BUY FROM NEWEGG! WORST EVER. As of this writing I still do not have my machine back.

I purchased a Samsung TV for my sons birthday from Newegg and had it shipped to him at the college he is attending. When the TV arrived he called me to tel mel the bolts to attach the TV to the stand were missing. In turn on 6/13/2014 I called Newegg and told them to please send the bolts directly to my son. They said they would contact Samsumg and have them shipped out UPS. On 6/23/2014 I called Newegg and told them the bolts had not arrived. They said they would contact Samsung and call me back the next day. THIS NEVER HAPPENED. I sent numerous emails to Newegg of which I received NO reply. I finally became so frustrated I called Samsung directly and they said they would make sure the bolts were sent out immediately. If this is the kind of customer service that Newegg provides I would never do business with them again.

Totally dishonest and unethical business. When I received a defective computer before the holiday season, I contacted them and requested a refund. Their salesperson convinced me that if I would try a replacement rather than a refund, that the replacement would fall under their iron egg extended holiday return policy and I would have the ability to return the computer if I didnt like the replacement. However, I tried to return it and they wouldnt let me. When I persisted and provided the name of the representative they stated they were unable to reach him and then stopped answering my emails. Shameful company

Newegg sent me a laptop with a broken dvd drive. I returned the computer and weeks later they email me that the computer screen was damaged and are sending the laptop back to me because that violates the warranty. I told them the computer was fine when I sent it. They said they would put in a claim to UPS. I received a busted computer. When I called they said the box looked ok when it arrived so no replacement will be given. Money completely wasted.

Hope i can give a no star to this hopeless website, I placed a order for unlocked cell phone ( sales order no: *******) and rushed it. Its been more than 72 hours and i didnt recived any shipping information on top of it i called the customer service more than 5 times, they have been telling the same story again again i kinda pissed of with their computerised answers. They are telling that they initiated the shipping from a outside vendor where newegg does'nt have visibility to check whether the order has been shipped or not, I need it real bad as i am leaving the city on monday wont be back untill for 30days. I called newegg customer service before placing the order they told that if i rushed it i will be getting it quickly, so they charged me for both rush order and expedite shipping.

Let me tell you about your customer service, The ladies i spoke with are of no use instead they are suggesting to cancel the order. In the first place why the hell are you selling something on your website which newegg does'nt have any control. And why your making false promises and charging people for the services which you actually did'nt provided ( Like rush order, Expedite shipping...). I made more than 5 calls, Everytime I have been on hold or on wait for more than 30 minutes, technically i spent more than 3 hours of my time either talking with your hopless customer service or checking fake status in your rotten egg website, This will be my last purchase, I will play a significant role in publicising the false and fake things you guys do and try to stop as many people as i can visiting your hopless website

I have done business with Newegg for some time. Everything is good as long as they ship you merchandise that is working. But if something is wrong with the product you will have the devil of a time trying to get them to either: a) send a replacement or b) refund your money or c) repairing the product. They sent me a defective product and sent me an RMA number. I returned the product, but since I did not include the UPC from the original retail box, they said they could not help. Then they kept the damaged product AND my money. After three weekd I had to call the bank to get the charges reversed. Suddenly, they want to ship the product to me - only it is the original defective product. THEN they have the gall to ask me to authorize a new charge to my credit card. Stay away. Far, far away.